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Liberty Chrysler Dodge Jeep Ram - Service Center

Libertyville, IL

4.7
681 Reviews

681 Reviews of Liberty Chrysler Dodge Jeep Ram - Service Center

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January 24, 2025

Took my car to the dealership to get an oil changed. The technicians ended up breaking my oil cooler while doing the oil change but wouldn’t admit to fault and told me it would be $1300 to fix after the More

by dan_christie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony in service
Jan 27, 2025 -

Liberty Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience. We understand your concerns regarding the service you received at Liberty Chrysler Dodge Jeep Ram, particularly with the oil change and the subsequent issues. Your feedback is important, and we take it seriously. We encourage you to contact us directly so we can address your concerns and work towards a solution. Thank you for bringing this to our attention. Sincerely, the Team at Liberty Chrysler Dodge Jeep Ram

January 23, 2025

Since buying my first car, I have bought 6 more not only due to a excellent sales man; but also due to the superb service department More

by Shaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Greenlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Gray, Brian
Jan 23, 2025 -

Liberty Chrysler Dodge Jeep Ram responded

Thanks for sharing about your experience with Liberty Chrysler Dodge Jeep Ram. We appreciate your business and look forward to serving you again soon!

January 23, 2025

Great experience at the dealership. Very helpful with communication and with repairs that were needed. Paperwork was easy and clear. More

by mikeb25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Dusek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Liberty Chrysler Dodge Jeep Ram responded

Thank you for your kind words! We're thrilled to hear that you had a great experience at Liberty Chrysler Dodge Jeep Ram, and that our team was helpful with communication and repairs. We strive to make the paperwork smooth and clear for our customers. We look forward to assisting you again in the future! Sincerely, the Team at Liberty Chrysler Dodge Jeep Ram

January 23, 2025

Great service fast and helpful salesman and financial support made the experience great thank you so much. More

by SPEEDTREND23
Recommend Dealer
Yes
Employees Worked With
Zaia Kostantine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daijon Davis
Jan 23, 2025 -

Liberty Chrysler Dodge Jeep Ram responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our team at Liberty Chrysler Dodge Jeep Ram. It's fantastic that our salesman and financial support could help make the process smooth and enjoyable for you. We appreciate your feedback and hope to see you again soon! Sincerely, the Team at Liberty Chrysler Dodge Jeep Ram

January 23, 2025

Quick and easy experience. All options were presented, I chose one and that was that. More

by Steven A
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Greenlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Gentry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Liberty Chrysler Dodge Jeep Ram responded

Thank you, Steven, for taking the time to share your experience with Liberty Chrysler Dodge Jeep Ram. We're glad to hear that you found the process quick and easy, and that our team effectively presented the options. We appreciate your feedback and look forward to seeing you again for any future needs! Sincerely, the Team at Liberty Chrysler Dodge Jeep Ram

January 23, 2025

Waited one hour 45 minutes for an oil change and tire rotation. My vehicle was not washed no creamer in the waiting room. And the service expert thought my TRX was a diesel engine. More

by favalos0114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony
Jan 24, 2025 -

Liberty Chrysler Dodge Jeep Ram responded

Thank you for your feedback. We understand your concerns regarding the service wait time and the details of your oil change and tire rotation for your TRX. Your experience is important to us, and we appreciate you bringing this to our attention. We strive to meet high standards at Liberty Chrysler Dodge Jeep Ram and would like to address your concerns further. Please feel free to reach out to us directly so we can improve your experience moving forward. Sincerely, the Team at Liberty Chrysler Dodge Jeep Ram

January 22, 2025

Did a great job of handling my in-warranty repair while I waited. It was my BenQ company van. Worked with Tony. More

by bill.bilkey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Jan 22, 2025 -

Liberty Chrysler Dodge Jeep Ram responded

Bill, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Chrysler Dodge Jeep Ram.

January 21, 2025

Brian was excellent, as always! Came in for an oil change & ended up needing extra things, but he explained it all & even had it washed! More

by JKAPLAN2323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian in Service
Jan 21, 2025 -

Liberty Chrysler Dodge Jeep Ram responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Chrysler Dodge Jeep Ram!

January 21, 2025

Excellent dealership and a Dodge 2500 truck! Everything was ready to go! signed the paperwork and was on my way! More

by JNIC0
Recommend Dealer
Yes
Employees Worked With
Zaia Kostantine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Liberty Chrysler Dodge Jeep Ram responded

Thanks for sharing your thoughts about your experience with Liberty Chrysler Dodge Jeep Ram. We appreciate your business and hope to see you again soon!

January 21, 2025

My most recent experience was the best experience I've had at this facility. Tony Raia advocated for me and my vehicle, and I appreciate that support. Tony was transparent and clear in his communication w More

by francoandbecca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Raia
Jan 21, 2025 -

Liberty Chrysler Dodge Jeep Ram responded

Franco and Becca, Thank you for taking the time to share your thoughts on working with Tony and our team. We're glad to hear we delivered such a great experience!

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