Liberty Chrysler Dodge Jeep Ram - Service Center

Here is my last experience, booked an appointment previously that I canceled, rebooked for Saturday at 10:30 a.m., arrived on time, asked how long it would take for the originally scheduled service o previously that I canceled, rebooked for Saturday at 10:30 a.m., arrived on time, asked how long it would take for the originally scheduled service of a transmission fluid change and an oil change. I was told 3 to 4 hours for both. So I declined the trans fluid change at this time, this change the time frame to our 1:45 to 2 hours. I was also told that there were 5 cars ahead of me, which seemed odd but I had some phone calls to make to pass the time. So at the 2-hour mark I inquired where the vehicle was and I could physically see it was still on the lift and excuses were made as to why there was a delay. 20 minutes later the vehicle was done I received the paperwork went to the cashier only to notice that the oil change was now $129. Took that receipt back to the service advisor and they stated they put the wrong vehicle in, or didn't know how to enter a ProMaster into the system. That was remedied oil Change Is now $64, of which I had your online $10 coupon which they did not apply. So in short I will be doing my own oil changes, and save myself 4 hours since it is a 45 minute trip from Chicago to Libertyville each way. Lastly none of the inspection paperwork was given or perhaps not done. I didn't even check to see if the wiper fluid was topped, or correct tire pressure. Moving forward let me know how you would like to remedy the situation and I'll consider returning. More

Ii waited over 2 hours for an oil change and car wash. When it was done and I finished paying, I went to my car to leave and noticed my car was just as dirty as when I arrived. So I found the service wr When it was done and I finished paying, I went to my car to leave and noticed my car was just as dirty as when I arrived. So I found the service writer and told him my car was never washed to my dismay. So I has to wait another 10 minutes. It was kinda frustrating 😕. More

The service and communication was excellent. The use of the loaner car was also very appreciated. The use of the loaner car was also very appreciated. More

Honest and fair assessment of what was needed. Work done in a timely manner. Service people were very clear and polite. Work done in a timely manner. Service people were very clear and polite. More

Service and sales are excellent. Finance is still a game. It's been two week since termination of my old lease and they still have not paid the outstanding balance on it. Finance is still a game. It's been two week since termination of my old lease and they still have not paid the outstanding balance on it. More

Tony was right there ready to check me in. I waited for service to be completed and was kept informed with the process I waited for service to be completed and was kept informed with the process More

Tony was friendly, knowledgeable, proffesional and courteious. He comunicated apprpriately and frequently, icluding posting the video of my car being serviced. He is obviously experienced. courteious. He comunicated apprpriately and frequently, icluding posting the video of my car being serviced. He is obviously experienced. More

Great Guys, Amazing Service and price . . I have purchased 5 Vehicles form Liberty and I will buy my next car from them as well . I have purchased 5 Vehicles form Liberty and I will buy my next car from them as well More

The service is typically always fantastic. It was a bit of a clunky process to get an appointment and I had to make two because I had a warranty on an oil change and tire rotation, but also th It was a bit of a clunky process to get an appointment and I had to make two because I had a warranty on an oil change and tire rotation, but also the auto light was on and there is whistling in the roof, but need to come back for this. The appointment took 2 hours and was offered a car wash and then when the car came out unwashed after two hours I was asked if I wanted it washed, but no longer had time. Tony was super nice, but the expectations I had were a bit higher. All good though and I will continue to come back because the people are great. More

Great dealership and customer service! Staff is amazing! Very helpful explaining everything in detail great service Staff is amazing! Very helpful explaining everything in detail great service More