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Liberty Chrysler Dodge Jeep Ram - Service Center

Libertyville, IL

4.7
763 Reviews

763 Reviews of Liberty Chrysler Dodge Jeep Ram - Service Center

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August 06, 2025

I worked a deal to receive 2 oil changes and tire rotations. Little did I know it was a set up and something you do for everybody. You charged me full price and said my deal expired. An expiration More

by KENNETH.LEWANDOWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
no one
Aug 06, 2025 -

Liberty Chrysler Dodge Jeep Ram responded

Thank you for bringing your concerns to our attention, Kenneth. We understand your frustration regarding the oil change and tire rotation deal you received. At Liberty Chrysler Dodge Jeep Ram, we strive to be transparent about our promotions and offers, and we appreciate your feedback. We encourage you to reach out to our customer service team directly so we can address the specifics of your situation. Your loyalty as a valued customer is important to us, and we want to ensure your experience is satisfactory. Thank you for giving us the opportunity to improve. Sincerely, the Team at Liberty Chrysler Dodge Jeep Ram

August 06, 2025

The service center is always terrific! They notify me always of what needs to be done prior to implementation especially if it is significant in price. I was well-cared for and notified by More

by NWCOOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Goodson
Aug 07, 2025 -

Liberty Chrysler Dodge Jeep Ram responded

Thank you for your wonderful review! We’re thrilled to hear that you had a terrific experience at Liberty Chrysler Dodge Jeep Ram's service center and that Matt took great care of you. We appreciate your kind words about our communication regarding service needs. We look forward to assisting you again in the future! Sincerely, the Team at Liberty Chrysler Dodge Jeep Ram

August 05, 2025

Ms. Melissa Palumbo and her team did an axcellent work with the greatest sense of professionalism and consideration. More

by E.STASINSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms. Melissa Palumbo from body shop at Liberty Automotive
Aug 05, 2025 -

Liberty Chrysler Dodge Jeep Ram responded

Thank you for your review! We are glad to hear that Melissa and her team at Liberty Chrysler Dodge Jeep Ram provided you with excellent service and professionalism. We appreciate your feedback and hope to serve you again. Sincerely, the Team at Liberty Chrysler Dodge Jeep Ram

August 04, 2025

Service Dept was excellent very informative and detailed, Chris Acker and Brian from Service go above and beyond to take care of there customers. This is the only dealership I deal with even though they are More

by oscar.lopez0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Acker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian from service
Aug 04, 2025 -

Liberty Chrysler Dodge Jeep Ram responded

Thank you so much, Oscar! We're happy to hear that you had a great experience with Chris and Brian in our Service Department at Liberty Chrysler Dodge Jeep Ram. It's our goal to go above and beyond for our customers, and we appreciate you choosing us, even from 65 miles away. We look forward to seeing you again on your next visit. Sincerely, the Team at Liberty Chrysler Dodge Jeep Ram

August 03, 2025

My car's thermostat failed and my car had to be towed to the Subaru dealer late in the day. I received a loaner from the dealer who completed the repairs the next day. The service was fast, courteous, and More

by kennedyma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Goodson
Aug 03, 2025 -

Liberty Chrysler Dodge Jeep Ram responded

Thank you for the fantastic review, Mark! We're so glad to hear you experienced prompt and courteous service during your recent visit. At Liberty Chrysler Dodge Jeep Ram, we’re committed to making sure our customers are well cared for—loaner vehicles included when needed. We sincerely appreciate your recommendation and look forward to welcoming you back in the future! Sincerely, the Team at Liberty Chrysler Dodge Jeep Ram

August 01, 2025

Service team replaced my battery under factory warranty without any issue or haggling. Video recap by the mechanic sent to me after the visit is a very nice touch More

by MHUHN_1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Goodson
Aug 01, 2025 -

Liberty Chrysler Dodge Jeep Ram responded

Thank you for your positive feedback! We're glad to hear that your battery replacement under factory warranty went smoothly at Liberty Chrysler Dodge Jeep Ram. It's great to know you appreciated the video recap from the mechanic as well. We look forward to seeing you again next time. Sincerely, the Team at Liberty Chrysler Dodge Jeep Ram

July 28, 2025

I had a nice seamless easy purchase and I'm very happy with the car and how Dan was able to locate exactly what we wanted More

by MISSAMY26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2025 -

Liberty Chrysler Dodge Jeep Ram responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a seamless purchasing experience with us at Liberty Chrysler Dodge Jeep Ram and that Dan helped you find exactly what you were looking for. Your satisfaction is our top priority, and we hope you enjoy your new car! Please visit us again soon! Sincerely, the Team at Liberty Chrysler Dodge Jeep Ram

July 28, 2025

Attempted to my needs, focused on my request and follow through on everything I surf. More

by GUNNAR.NILSSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department employee
Jul 29, 2025 -

Liberty Chrysler Dodge Jeep Ram responded

Thank you for the wonderful review, Gunnar! We truly appreciate your feedback and are glad to hear we were able to meet your needs at Liberty Chrysler Dodge Jeep Ram. It's great to know that our team focused on your requests and provided thorough follow-through. We look forward to assisting you again in the future! Sincerely, the Team at Liberty Chrysler Dodge Jeep Ram

July 27, 2025

Steve and crew were great. Finished my car as I expected. Great job. Thanks to everyone. Scott in bodybuilding was great. More

by Zorba58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Acker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2025 -

Liberty Chrysler Dodge Jeep Ram responded

Thank you, Zorba! We truly appreciate your kind words about Steve and the team at Liberty Chrysler Dodge Jeep Ram. We're glad to hear that your car was finished to your expectations and that Scott assisted you well. Your satisfaction means a lot to us! We look forward to serving you again in the future. Sincerely, the Team at Liberty Chrysler Dodge Jeep Ram

July 25, 2025

Horrible experience this time. On receiving my car back, it often hesitates or stops moving when I take my foot off the gas pedal in stop and go traffic. Called the service represe More

by ejfcpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Fee
Jul 26, 2025 -

Liberty Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience. We understand your concerns regarding the performance of your vehicle after service at Liberty Chrysler Dodge Jeep Ram. It’s important that your vehicle functions properly, and we appreciate you bringing this to our attention. Please reach out to us directly so we can discuss your concerns further. Your feedback is valuable in helping us maintain our standards. Sincerely, the Team at Liberty Chrysler Dodge Jeep Ram

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