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Liberty Chrysler Dodge Jeep Ram - Service Center

Libertyville, IL

4.7
687 Reviews
Call Service Center (847) 362-5099

687 Reviews of Liberty Chrysler Dodge Jeep Ram - Service Center

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November 06, 2024

Very disappointed how long it took to get someone to answer my call for service on an early Friday morning - took an hour and a half to finally speak to someone. Then 5 days to complete the service aft More

by joaniegehr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Fee
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Nov 07, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Joanie, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 05, 2024

Everyone was great and I will be back the next time I need service! I am was glad when my service representative explained what service was needed next. More

by sallymiami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Norehead
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Nov 07, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Sally, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that John met your expectations. Thank you again for choosing Liberty Chrysler Dodge Jeep Ram. We look forward to having you as one of our valued customers for many more years to come!

November 04, 2024

Smooth check in and efficient service from Tony. He explained the options and the prices clearly. More

by THOMSONCHRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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Nov 05, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Chris, It's great to hear that Tony was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Chrysler Dodge Jeep Ram!

November 04, 2024

Tony over at Service department was very nice and helpful. My experience was Tony was great. Not like previous visits. More

by elena.villa32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony, service department
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Nov 04, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Elean, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comment Tony and with our service team, and we look forward to working with you again.

November 03, 2024

Prompt and excellent service. All of the service department staff are customer centered and provided an excellent experience. More

by ALGROW2FIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of the above
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Nov 04, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback!

November 03, 2024

My experience was great as always. Great service and staff. Brian and Steve in the service department are great to work with. More

by lsides21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve in Service
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Nov 04, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Brian and Steve met your expectations. Thank you for choosing Liberty Chrysler Dodge Jeep Ram, we look forward to having you as a valued customer for many years to come!

November 03, 2024

They did a fine job. There were no problems with the visit at all. Thanks More

by HANK15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Acker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Thanks for sharing your thoughts about your experience with Liberty Chrysler Dodge Jeep Ram. We appreciate your business and hope to see you again soon!

November 01, 2024

My experience with this dealership was great. Tony, my service writer was very friendly and very professional. It was very nice change to have someone that truly cared about me and my car. He More

by Kathyhoss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony. Service
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Nov 04, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Kathy, Thank you for your business and this review. We're happy to hear Tony and our service team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 01, 2024

Even though it took longer than usual. They were very informative about the enter process. More

by PJS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaetano
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Nov 04, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Chrysler Dodge Jeep Ram. We look forward to having you as one of our valued customers for many more years to come!

October 30, 2024

Good service in a timely manner: thanks for all points check, oil change, and tire rotation More

by WROLSTADS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maint suprv
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Oct 31, 2024 -

Liberty Chrysler Dodge Jeep Ram responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Chrysler Dodge Jeep Ram to be a positive one. Please don't hesitate to reach out if you need anything else.

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