Liberty Dodge Chrysler Jeep - Service Center

Liberty has been a great find for me. I am from North Carolina and that is where I purchased my car . I have been in Ohio working and Liberty has treated me better than the place I bought I am from North Carolina and that is where I purchased my car . I have been in Ohio working and Liberty has treated me better than the place I bought my car from. The staff has been excellent. More

Poor Service This review is for the service department, I can not speak on the sales team. The fact I have to give them 1 star is too much credit for this gro This review is for the service department, I can not speak on the sales team. The fact I have to give them 1 star is too much credit for this group. I own and operate a company that maintains 15+ vehicles in a fleet. We interact with multiple service groups on a monthly basis and after 8+ years of operation this is by far the most unorganized and unprofessional group I’ve ever dealt with. After one of our vans was wrecked and repaired at another site, we experienced some transmission issues. We dropped our vehicle off for them to check, little did I know that would set off a 4-month odyssey that would end with the vehicle no better off today than it was the day we dropped it off. Now, obviously the damage to the transmission is not their fault but the fact that they told our insurance company they could disassemble the transmission and inspect it to determine the issue and fail to do so over 4 months and then invoice us is ridiculous. After authorizing the work, we were called and told the transmission was “mostly” (verbatim what I was told on the phone) taken apart and they couldn’t take it any further but couldn’t find the damage. Yet, they still say it needs replaced. So, my question is this, why would you agree to do the work knowing you couldn’t complete the job and then invoice that customer for the full amount? Then demand the vehicle be off the lot by a certain date and when the tow truck arrives demand the invoice be paid. Here’s the catch, I spoke to three different people the day of pickup and no one could tell me the invoice amount and couldn’t confirm it was sent. So now I’m paying a tow truck driver to sit there while you figure out what you’re charging us. Unbelievable. As someone who operates a business in the customer service realm good luck maintaining and building positive relationships with customers when you treat them in this manner. So, in summary they agree to do work they cant complete, demand you pickup the vehicle but only after you pay an invoice that hasn’t been sent and they cant tell you the total cost. More

Great last minute appointment Need to have a recall item fixed. Jim and the team took me in with less than 24 hours notice to fix and completed in less time than noted on the reca Need to have a recall item fixed. Jim and the team took me in with less than 24 hours notice to fix and completed in less time than noted on the recall letter. More

See Brian in Service Brian in service is A+. Always keeps me up to date on what the status of my vehicle is. Also very timely with paperwork and follows through. Brian in service is A+. Always keeps me up to date on what the status of my vehicle is. Also very timely with paperwork and follows through. More

Service is always first rate. The service department is the reason I felt confident to purchase my present vehicle at Liberty. The service personnel have always kept me informed a The service department is the reason I felt confident to purchase my present vehicle at Liberty. The service personnel have always kept me informed and taken my concerns seriously. In service the department Buddy is the best! Ron is the best sales representative I have dealt with for some time. He was always available to address every issue through the purchase process. More