Liberty Dodge Chrysler Jeep - Service Center

Liberty Chrysler Jeep Dodge RAM responded

Hello Philip, I am very sorry that you feel we deserve a "0" rating. I understand your frustration that it took us longer than you would have liked. Please understand your vehicle was towed in without an appointment right before Christmas. We got you worked in as fast as we could, while being very short-staffed and also very busy. We did not add any additional items without your consent, and we certainly do not treat women any different than men, so I am sorry you feel that we do. We did the best we could for you, without having an appointment and towing the vehicle in during the holidays. If you have any more questions or concerns, please reach out to the service director. Thanks for your business, have a great day!

Liberty Chrysler Jeep Dodge RAM responded

Good afternoon, thank you so much for taking the time to leave a 5-star review and recommending our service department. We do try to ensure each customer feels like they are taken care of even if we are under staffed and over worked! Thank you for supporting and recommending us!

Liberty Chrysler Jeep Dodge RAM responded

Hi Tina, I tried reaching out to you by email and by phone, with no success. I just wanted to thank you for your business and apologize that you feel our service department is terrible. I assure you that we would not try to sell you something that doesn't need fixed-that is not how we operate. I know you mentioned you called another dealership to verify if you did or didn't need something, but I don't believe you could get a reliable answer by phone, without someone looking at the vehicle. Anyway, I'm sorry you were not satisfied with the service you received, and you are more than welcome to go to the dealership you called for verification or anywhere else in the future. Thanks again, have a great day!

tina.wehrle responded

I was told by your service department that it is perfectly normal to have to add a quart or two of oil between oil changes in my 2020 Jeep. I believe the other service department would be qualified to say that’s not normal without having to look at the car. I would be happy to discuss if you’d like to have someone call me. I have received an apology email from your receptionist.

Liberty Chrysler Jeep Dodge RAM responded

Hi Laura, thanks so much for taking the time to leave us a 5-star review, and for the recommendation! We will be sure to acknowledge Alex accordingly, thank you for your business!

Liberty Chrysler Jeep Dodge RAM responded

Thank you for the 5-star review, and for the comments about our amenities! We strive to give the best customer service possible, so I am pleased to hear that we are doing that. Thanks again!

Liberty Chrysler Jeep Dodge RAM responded

Hi there, thank you for giving us a 5-star review, and the nice comments about our staff and dealership overall! We put a lot of work into maintaining a clean environment, so thanks a lot for recognizing that! We look forward to working with you again in the future.

Liberty Chrysler Jeep Dodge RAM responded

Good morning, Thank you so much for your honest feedback! I am very sorry that your vehicle did not get ran through the car wash, we do have to close it when it is too cold outside, and that could have very well been the reason they didn't since the time frame was mid-to-late December. I do again apologize, but just so you are aware you can stop by any time and ask one of our employees to run it through the car wash for you free of charge! As long as it is open of course! I also apologize for the spam you have been getting. There is a way to opt-out of all of it at the beginning of your service visit, just let your advisor know you want to opt-out! Thanks again for your recommendation and feedback, it means a lot to us!

Liberty Chrysler Jeep Dodge RAM responded

Hi Norman, thanks a lot for leaving a 5-star review and for recommending our dealership to the guys you work with! It means a lot to us, and we truly appreciate that. We look forward to working with you in the future!

Liberty Chrysler Jeep Dodge RAM responded

Thank you so much for the kind words about Buddy, and for recommending our dealership! We appreciate you taking the time to leave a review!

Liberty Chrysler Jeep Dodge RAM responded

Good morning Mary, thank you so much for the 5-star review and excellent comments about our service drive! It means a lot to us, and we appreciate the recommendation! Most importantly, we thank you for trusting us, as we always put the customer first!