Liberty Ford Aurora

My wife and I visited the showroom on June 14 with the intention of buying a new Escape to replace our 2002 Escape which we loved. We test drove two models and it was getting late. As we were leaving at intention of buying a new Escape to replace our 2002 Escape which we loved. We test drove two models and it was getting late. As we were leaving at closing time, I informed the young man that I was a serious buyer and I gave him a ballpark idea of the difference I was willing to pay for the new vehicle, with mine in trade. He said he would discuss it with his boss in the morning and give me a call. Well, the call never came. A week passed and we decided to go to Mullinax East. We purchased our new Escape at Mullinax last night for a difference in price within $200 of the number I gave the young man. Opportunity lost! Learn a lesson...make your follow-up calls! Your customers expect you to do what you say you're going to do. I for one, am not about to chase someone to give them my money. If a dealer cannot follow up on a simple sales call, what must their all-around service be like? BN More

The customer services is the worst. We verbally agreed to a price and they changed the numbers in the contract. Since I signed without noticing the change since the numbers were similar but with a differ to a price and they changed the numbers in the contract. Since I signed without noticing the change since the numbers were similar but with a difference of $800. I wanted to return the Ford Explorer, but they did not accept it and they did not honored the price that was verbally agreed. More

I can't recall the woman's name, but I bought a used '05 Taurus from her about a year ago (company lease buy out). She was extremely friendly and helped troubleshoot a financing dilemma I was having. If I Taurus from her about a year ago (company lease buy out). She was extremely friendly and helped troubleshoot a financing dilemma I was having. If I had to guess I would say she was between 40-50 yrs. old. I'm not very touchy feely with strangers but I felt like giving this woman a hug after it was all said and done. This might sound hard to believe but the experience actually felt great. I definitely recommend this dealership. More

I took my 2002 Expedition the Liberty Ford Solon for service (cracked exhaust manifold). The dealer had the truck for 5 day but indicated that the service was completed in two. They were unable to exp service (cracked exhaust manifold). The dealer had the truck for 5 day but indicated that the service was completed in two. They were unable to explain the remaining three days. When I picked up the truck there was damage to the front bumper (dented and paint chipped) and the left running board and rear quarter panel. I notified the service manager and store manager. Both informed me that "leaving my truck with them was no different that parking in a KMART parking lot." They are not responsible for damage that occurs while the truck is in their lot. Think twice about doing business with a company that is this irresponsible with your investment! More