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Liberty Ford Maple Heights
Maple Heights, OH
143 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 143 reviews
August 25, 2016
Thank you! Jovan Smiley was very knowledgeable and informative on the vehicle I was interested in. Thank you for making my first car purchase easier. Great job! Jovan Smiley was very knowledgeable and informative on the vehicle I was interested in. Thank you for making my first car purchase easier. Great job! More
by Twila32
Employees Worked With
Jovan Smiley
May 27, 2016
Very Disappointed In December of 2014, I purchased a vehicle at Liberty Ford in Maple Heights. With the exception of the salesman disregarding my repeated reminders I h In December of 2014, I purchased a vehicle at Liberty Ford in Maple Heights. With the exception of the salesman disregarding my repeated reminders I had to be at work by a specific time (I was two hours late), the experience was good and I felt the deal I was given and the trade-in value they provided for my vehicle at the time was fair. I provided positive feedback and posted similar reviews elsewhere. Two weeks ago I had a 600 mile round trip to take. Before I left, the My Ford Touch/SYNC system stopped working. Everything related to the SYNC system was gone. Needless to say, I was livid. This was a MAJOR inconvenience. Having done the research, I have come to understand the MFT/SYNC system is quite flawed and often requires replacement of the APIM (Accessory Protocol Interface Module). My vehicle is a 2011 Ford Edge w/ just over 28,000 miles on it. 5/26/16 I brought my vehicle to the dealership, spoke to Gary Slepsky, who I advised the APIM more than likely needs to be replaced and they or Ford need to help me out with this, warranty included or not, as this is a well known, well documented manufacturing defect. This is not related to wear and tear and I did nothing to cause the system to malfunction. Over three hours later and charging me $140.00, Gary told me exactly what I already knew. The APIM needs to be replaced and of course, it was a part they did not stock. He instructed me he gave a case number to Ford and he would be in touch. I was provided no time frame, no estimation of cost in the event Ford is not willing to help me, no empathy or understanding of how incredibly frustrating this is, he was dismissive and it was a very cold experience. There was no ownership of the situation, instead he immediately told me there is nothing he can do, it was up to Ford. I left the dealership feeling he or anyone else did not care about me or my situation. Still no response and I am left hanging to wonder what the outcome will be. I will be happy to retract any negative reviews if the outcome is fair, but this was an awful customer service experience and I am starting to regret my buying decision. More
by JB
Employees Worked With
Gary Slepsky
May 13, 2016
Great Service My salesman Walt was the best. Walt help me with my trade in and was able to get me into a new car. The other guy he worked with was great also. They My salesman Walt was the best. Walt help me with my trade in and was able to get me into a new car. The other guy he worked with was great also. They both worked very hard to get me approved and I am truly thankful for such great service. Great place to shop for a car. More
by Happy47
Employees Worked With
Walt Bailey
April 19, 2016
Awesome My salesman Walt was the best him and the other financial guy was the best ever. I will send any and everyone to the dealership. My salesman Walt was the best him and the other financial guy was the best ever. I will send any and everyone to the dealership. More
by Happy47
Employees Worked With
Walt Bailey
April 14, 2016
Sales experience My experince from the time Bill Claypool in Service introduced me to Chad, Sales Manager & Chad introduced me to Jim O, my Sales Rep was wonderful. G My experince from the time Bill Claypool in Service introduced me to Chad, Sales Manager & Chad introduced me to Jim O, my Sales Rep was wonderful. Greg Davis, Business Manager explained all the details of the financing More
by Flex2016
Employees Worked With
Bill, Chad, Jim, Greg
March 27, 2016
Mikal Mims Awesome The team here at Liberty Ford were great. They were patient and understanding in the vehicle that i wanted. There were some obstacles but they helped The team here at Liberty Ford were great. They were patient and understanding in the vehicle that i wanted. There were some obstacles but they helped me work thru them to get out the lemon i was driving. Mikal Mims deserves alot of praise because he stopped at nothing to make sure i got the best possible deal with a payment that was significantly lower than my current vehicle. I would definitely recommend this dealer to ANYONE looking to buy a vehicle. Dont let bad credit stop you from getting a good, reliable vehicle, because they will help you, Especially Mikal Mims. Thanks Liberty ford! More
by anidi123
Employees Worked With
Mikal Mims
March 26, 2016
The help we got was phenomenal My family has been dealing with liberty ford for 19 yrs in maple hrs and 18 yrs west side residence before thanks for treating us like family! My family has been dealing with liberty ford for 19 yrs in maple hrs and 18 yrs west side residence before thanks for treating us like family! More
by Gabi
Employees Worked With
Jim Olenik
March 26, 2016
Excited and HAPPY!!! I LOVE my Dodge Nitro SXT 2008 that I just purchased through Liberty Ford Maple Heights. Lorenzo helped me for 5.5 hours as I tried out countless car I LOVE my Dodge Nitro SXT 2008 that I just purchased through Liberty Ford Maple Heights. Lorenzo helped me for 5.5 hours as I tried out countless cars and exhausted him with questions and concerns. He was knowledgeable and so patient. I had little credit but he assured me I would leave happy and I did. Thank you Lorenzo and the team at Liberty Ford Maple Heights!!!! More
by MandieDodge
Employees Worked With
Lorenzo
January 05, 2016
Love my truck and Liberty helped me get it. All of the staff at Liberty Ford are very professional and very pleasant to work with with. Thank you Liberty Ford and Liberty helped me get it. All of the staff at Liberty Ford are very professional and very pleasant to work with with. Thank you Liberty Ford More
by twaid
Employees Worked With
Jim, Pete
December 14, 2015
extremly satisfied!! I came to Liberty Ford just to look at the certified pre-owned. I know i had zero credit walking in. I told Jim my situation and he said he will help I came to Liberty Ford just to look at the certified pre-owned. I know i had zero credit walking in. I told Jim my situation and he said he will help get me into a ford. I found a 2013 ford focus i liked, not exactly the color i wanted but it was fully loaded. I wanted to purchase it and finance the rest. Only i couldnt get approved due to my no credit. Two days later Jim called and said i can have u in a brand new 2015 ford focus fully loaded the color i want. I came down and Jim got me the first time buyers aproval, with lots of rebates! I have a leased brand new car with a low payment i can handle! Also im now building my credit! Ford Liberty was the only dealership that went above and beyond to get me what i wanted. Thanks Jim Olenik you helped me out big time! More
by Michelle R1284
Employees Worked With
Jim olenik and Steven Bissler
