What went well during my experience in leasing my ford vehicle was the amazing service given to me. As I walked into the dealership with feeling overwhelmed with life, I noticed that I wasn't in the mood to look for a car or even consider what my next move was. Walt Bailey, gave me such great service that he just didn't Lease me a Ford 2018 Escape but helped change my troubled mood into a winning mood. Mr. Walt Bailey, made sure to ask me if I needed anything to drink, and he remembered me three years ago when I first leased my Ford Escape back in 2015. Mr. Walt Bailey, seems to have great skills in working with his coworkers because the pleasant atmosphere between the transition to signing papers with Steven Bissler went smoothly. I enjoyed Steven Bissler professionalism and how he encouraged me to get the extra package on my Ford vehicle. Mr. Walt Bailey, thank you for providing me with the service that a 👑 Queen would want.