Liberty Ford Maple Heights

Customers beware of the crooked service department! Took my truck in because the dome lights were staying on. I told them I disconnected the battery so that it would not be drained. David the service Took my truck in because the dome lights were staying on. I told them I disconnected the battery so that it would not be drained. David the service advisor tried to tell me that my battery was shot and the battery cable was corroded and both needed to be replaced at a cost of over $600. I had not had any problems with my battery at all. He said the battery would be $200 + $40 to install it and actually thought I was dumb enough to be charged a "BATTERY PROGRAMMING" fee of almost $200. He also claimed that they don't make battery cables for my truck anymore so they would have to make one at some price around $200 dollars too. I told he to go ahead and replace the cable but not the battery. He said they couldn't even do the diagnostic without replacing the battery. So I said I would just come and pick up my truck. They still charged me $407 for the cable and diagnostic that he said they "couldn't do". I don't think they even replaced the battery cable. It looks like they only put a new connector on and slapped a lot of electrical tape around it so you can't tell. If the cable had actually been replaced, there would not be any need for tape. And by the way he was lying about there not being cables made to fit my truck. Autozone had at least 5 different cables that would fit. And the connector cost around $5-$10. I think they purposely make the invoices so you can't figure out exactly what you are being charged for. But I certainly should not have been charged the $130 diagnostic fee because he said they could not do the diagnostic. And the original problem of my dome light was never even looked at. And I have not had any problems with my battery since picking up my truck. More

Best customer service. I am always comfortable while I am waiting. I have an home feeling. I am always comfortable while I am waiting. I have an home feeling. More

Beautiful experience. Seamless. Casey at Liberty Ford was personable, efficient and effective. Casey worked into the late hours, addressed issues quickly while keeping me Seamless. Casey at Liberty Ford was personable, efficient and effective. Casey worked into the late hours, addressed issues quickly while keeping me updated and attended to the details so I wouldn't have to. Got me everything I needed as quickly as possible and without the stressors of most sales environments. Well done Casey thank you! More

Pete, LaVair and Austin were all super helpful! Definitely recommend and will be coming back. Definitely recommend and will be coming back. More

AWSOME guy to work with ask for Dave in sales he will get it done it done More

My experience at liberty and with my sales rep Dave Archer was excellent from car availability to options available very professional and honest. Archer was excellent from car availability to options available very professional and honest. More

They were friendly and had timely service.and kept me abreast of what was going on with my vehicle. abreast of what was going on with my vehicle. More

Usual preventative maintenance visit, oil change service and battery replacement. No major issues found, no service issues at this appointment. and battery replacement. No major issues found, no service issues at this appointment. More