Liberty Ford Maple Heights

The Customer service is fantastic, and it shows through management. People are who they are led by. management. People are who they are led by. More

My dealer experience with Liberty Ford in Maple Heights, Ohio was excellent! The ordering of my 2022 Maverick went smoothly and just last week I get a call that my truck came in. My sales person Tonna Davis Ohio was excellent! The ordering of my 2022 Maverick went smoothly and just last week I get a call that my truck came in. My sales person Tonna Davis was in contact with me, we set up a time for me to pick it up and he already started my paperwork. I was in and out of the dealer in 2 hours! They gave me exactly what I wanted for my trade-in too. I have had my other Ford vehicles serviced here and it was always a pain-less experience. Fair pricing and excellent service. More

I bought a certified used F150 from them from out of state. The entire process was super easy. They were great to work with and fair to negotiate with. They even drove the car to me from Ohio to Nashv state. The entire process was super easy. They were great to work with and fair to negotiate with. They even drove the car to me from Ohio to Nashville, TN. I would definitely buy from them again. You couldn't have asked for a better experience from the salesman to the sales manager. Even the driver was a pleasure to meet and talk with. More

Made an appointment a month ago for today at 11:00am. I believe the APIM needs to be replaced. Ford has it in their computer that my vehicle has a FIELD SERVICE ACTION on the APIM. When making the appointm believe the APIM needs to be replaced. Ford has it in their computer that my vehicle has a FIELD SERVICE ACTION on the APIM. When making the appointment the man said my vehicle was under warranty and the entire cost of replacing the APIM would be covered. Upon arrival of my appointment the service department said the cost of diagnostics would be $129.00 and the would have to keep my car for 4-5 days. I told them I had an appointment and they said they were backed up. I asked them about the warranty and they looked up my vehicle and said it was out of warranty. I then left the dealership and will not be back. A complete waste of my time to bring my car in. They mislead me to get me in there. That is no way to treat a costumer. The man on the phone should have told me the cost and that my car was out of warranty. I will not be back to Liberty Ford More

The people at Liberty Ford make me feel like I am part of the family. the family. More

I have a 2013 Ford F-150 that requires service for a RECALL. I’ve taken my vehicle here four times for the same issue and almost 7 months later my truck is sitting in my yard unable to move. I recently RECALL. I’ve taken my vehicle here four times for the same issue and almost 7 months later my truck is sitting in my yard unable to move. I recently called Ford where they pass you around like your nothing only to be told to drive my unsafe motor vehicle in so they can collect data for a third time. At this point I’m waiting and searching for an attorney. More