Liberty Ford Maple Heights

Made an appointment a month ago for today at 11:00am. I believe the APIM needs to be replaced. Ford has it in their computer that my vehicle has a FIELD SERVICE ACTION on the APIM. When making the appointm believe the APIM needs to be replaced. Ford has it in their computer that my vehicle has a FIELD SERVICE ACTION on the APIM. When making the appointment the man said my vehicle was under warranty and the entire cost of replacing the APIM would be covered. Upon arrival of my appointment the service department said the cost of diagnostics would be $129.00 and the would have to keep my car for 4-5 days. I told them I had an appointment and they said they were backed up. I asked them about the warranty and they looked up my vehicle and said it was out of warranty. I then left the dealership and will not be back. A complete waste of my time to bring my car in. They mislead me to get me in there. That is no way to treat a costumer. The man on the phone should have told me the cost and that my car was out of warranty. I will not be back to Liberty Ford More

The people at Liberty Ford make me feel like I am part of the family. the family. More

I have a 2013 Ford F-150 that requires service for a RECALL. I’ve taken my vehicle here four times for the same issue and almost 7 months later my truck is sitting in my yard unable to move. I recently RECALL. I’ve taken my vehicle here four times for the same issue and almost 7 months later my truck is sitting in my yard unable to move. I recently called Ford where they pass you around like your nothing only to be told to drive my unsafe motor vehicle in so they can collect data for a third time. At this point I’m waiting and searching for an attorney. More

Booking an online appointment for service needs to be updated and more accurate. I don’t feel as if I was accommodated well on this service. I went in for a tire sensor issue, they told me it was going updated and more accurate. I don’t feel as if I was accommodated well on this service. I went in for a tire sensor issue, they told me it was going to cost over $130 for them to test to see what the problem was, not including the actual cost to repair it which was not necessarily the issue. The issue was that they were not able to service my car unless I were to leave it overnight, I wish that I was told that online or someone could have called to let me know that. I was not able to leave my car due to not having a ride, I was not offered a ride or even a rental car since they needed my car overnight. I was not even able to bring my car in on the weekend because that particular testing is not offered on Saturday’s. I am very disappointed and will take my car somewhere else with better accommodations. More

I was called to schedule an appointment to have my oil pan replaced. The vehicle was checked in. After 5 hours was not worked on. pan replaced. The vehicle was checked in. After 5 hours was not worked on. More

Recently bought a used car mainly online through the dealership. Everything went very well at the dealership and they were very friendly. We love the car and could t be happier with the deal. Only reaso dealership. Everything went very well at the dealership and they were very friendly. We love the car and could t be happier with the deal. Only reason not a 5 is that even though we had everything already worked out it took about an hour longer than it should have. It sure what the wait was but we have 3 small children. Thanks More

Totally ignored. After 5 disconnected phone calls 2 e-mails and 1 phone message,nobody contacted me about an issue. For good service,go somewhere else.Thanks. After 5 disconnected phone calls 2 e-mails and 1 phone message,nobody contacted me about an issue. For good service,go somewhere else.Thanks. More