I had bought 2 vehicles, and leased 2 vehicles from Liberty Ford in Parma Hts, over the last 4 years. Wow. What a mistake. There were so many problems with the Service Dept., but will only share a few. AC in for service several times, but not fixed. They would not put the gauges on to see what the issue was. We later found out that the ac was not fully charged at the factory. Hours wait for oil changes. Incomplete service where only a portion of items needing service were not completed. My salesperson did try to help, but to no avail. My son's truck went in for an oil changes, and tire rotation, and they did not tighten the lugs on one of the tires, and it almost fell off. Major safety issues. Finally, my salesperson assured me a loaner vehicle with all the issues I have had, but there was not one ready for me. He forgot to set it up. This is the last straw for me. By the way, I had left several messages with the owner of this dealership, and he never called me back. He must not be too concerned about customer service. My suggestion is to find another dealership.