Liberty Ford of Fayetteville

A 869 dollar bill to replace a 112 dollar part there is something wrong here something wrong here More

We love Liberty Ford! Service is EXCELLENT! Very satisfied with the whole experience! Thank you! Service is EXCELLENT! Very satisfied with the whole experience! Thank you! More

Great service will return for future repairs. Service was quick and professional. Was able to get in and out Service was quick and professional. Was able to get in and out More

I’ve scheduled two appointments for a recall on a 2017 Mustang for a backup camera wiring harness replacement, both morning appointments. When I dropped my car off for the first appointment, I returned to Mustang for a backup camera wiring harness replacement, both morning appointments. When I dropped my car off for the first appointment, I returned to be told that the “inspection” confirmed a wiring harness replacement would be required and that the part would be ordered, which blew my mind; I would have expected the wiring harness to be on-hand for an appointment for a wiring harness replacement. After scheduling another 7am appointment I received no calls from the dealership until I reached out later in the day 1pm (6 hours later). I was told at that time that one of the fastest techs were on it. I dropped by the dealership at 2:30pm to get an update; I was informed that the harness instructions weren’t very clear but that the vehicle would be ready for the dealership closed at 6pm. Based on my lowered expectations I returned the next day to pickup my vehicle from the dealership without incident. Overall not impressed with the communication. More

The service department was awesome they went above and beyond to make my appt very pleasurable beyond to make my appt very pleasurable More

Good job. ..very professional and honest technician. I never have yet encounter of any problem when it comes to service and dealing with employee...thank you so ..very professional and honest technician. I never have yet encounter of any problem when it comes to service and dealing with employee...thank you so much for a good service.. More

Great customer service on behalf of Steve and the mechanic for taken care of my F150 Lariat. mechanic for taken care of my F150 Lariat. More

Lied about "Certified" status of vehicle I bought. Then overcharged me for plate fee and not responding to BBB complaint. Apparently name changed from Crown Ford of Fayetteville [NC] but still part of Then overcharged me for plate fee and not responding to BBB complaint. Apparently name changed from Crown Ford of Fayetteville [NC] but still part of Crown Automotive Group. More