Liberty Honda - Service Center

Incompetent service department Have a three-year-old Honda Pilot purchased from Liberty Honda. Service department is incompetent and doesn't understand how a purchased warranty wor Have a three-year-old Honda Pilot purchased from Liberty Honda. Service department is incompetent and doesn't understand how a purchased warranty works. Had a problem with a factory installed gas tank hose leak. The hose is part of the fuel tank and therefore cannot be replaced by itself. Warranty doesn't cover hoses. When we called the warranty company they told us Liberty Honda did not explain that the hose comes from the factory as part of the fuel tank and therefore the replacement of the fuel tank should be covered. More

Pleased, once again TJ took the time to explain what service my car needed ahead of time and helped me plan my appointments. He even took a photo to share an additional TJ took the time to explain what service my car needed ahead of time and helped me plan my appointments. He even took a photo to share an additional problem they came upon during the work and explained what further work would be necessary. The wait was longer than originally predicted because of the extra work needed, but he checked in periodically to keep me updated. More

Outstanding Service While waiting for my vehicle to be serviced, I observed all of the service staff virtually walking briskly & sometimes out of breath between their cus While waiting for my vehicle to be serviced, I observed all of the service staff virtually walking briskly & sometimes out of breath between their customers in a genuine effort to provide up.to date progress reports & various important info. And always with a smile! More

Friendly & professional Appointment was made easily, vehicle was serviced on time. Service writer was helpful, friendly and professional. Asked for pricing for additional ser Appointment was made easily, vehicle was serviced on time. Service writer was helpful, friendly and professional. Asked for pricing for additional service & the price was very fair. More

Great experience Learned a lot of valuable information from the person worked with me. Love going there. I will definitely recommend this place to someone. A plus Learned a lot of valuable information from the person worked with me. Love going there. I will definitely recommend this place to someone. A plus More

A 13 Service Hours are convenient and really work well for my schedule. Showed up first in line. Great service, friendly, caring staff and vehicle was ready befo Hours are convenient and really work well for my schedule. Showed up first in line. Great service, friendly, caring staff and vehicle was ready before expected. More

Great service with a smile Very helpful service representative Chloe who took care of my accord . Friendly, knowledgeable and great service as always. I have nothing but praise Very helpful service representative Chloe who took care of my accord . Friendly, knowledgeable and great service as always. I have nothing but praise for the service department More

2012 crosstour Major maintenance and repair - skilled work, reasonable price after negotiation, discounts, etc. Provided rental car. All around very satisfied and Major maintenance and repair - skilled work, reasonable price after negotiation, discounts, etc. Provided rental car. All around very satisfied and will return for future needs. More

Excellent customer service When I brought my car into the Honda service department, I was a little frustrated. This was the third or fourth time with-in a year I had to bring my When I brought my car into the Honda service department, I was a little frustrated. This was the third or fourth time with-in a year I had to bring my car back. However, when I spoke to Janice Acosta, she assured me that she would do everything possible to make sure that things would be done properly. Her tone and Attitude was great. She really made me feel comfortable. When I got my car back, everything was fixed, and my car drove well. That day I left Honda service department feeling really good. I want to thank Janice for her great customer service. She is really a Tremendous asset to Honda. More

30,000 check up The woman who assisted me was outstanding. She understood what was causing the issue wiping my key fob immediately and told me how they could fix it. The woman who assisted me was outstanding. She understood what was causing the issue wiping my key fob immediately and told me how they could fix it. The car was ready early and I am very pleased. More