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Liberty Kia

Ramsey, NJ

4.4
120 Reviews

815 Route 17 South

Ramsey, NJ

07446

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Showing 120 reviews

March 24, 2017

Worst Experience with a Dealership Ever!!! The worst car buying experience from start to finish. It will be a miracle if this dealership stays in business long. Every employee I dealt with was More

by Sue L.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin Mark, Eric Camacho, Jay Fisher
Jun 16, 2017 -

Liberty Kia responded

Hi, Sue...thank you for taking the time to offer your feedback. I'm sorry that we fell short of your expectations, particularly in light of your history with Liberty Subaru. I would like to take a minute to clarify a few of your points, however. Regarding your "DMV" fees...we have always collected the charges for titling, registration, etc. separately at all of our stores, including Subaru. The reason is simple...the cost varies depending on each circumstance, and it's illegal to profit from the processing of MVC fees. Just like when you purchased your Subaru, you left with a paper temporary registration on your car. We process the MVC work and pay the bill on your behalf. When you pick up your new license plates and registration, you reimburse us whatever we paid on your behalf, plus a processing charge of $8.30. That $8.30 is the tradeoff for not having to spend an afternoon at an MVC office. In an effort to make sure our customers are aware that the MVC charges are not part of their purchase, there is a separate signature box on your buyers order, just below the purchase total that reads "Subsequent to deliver of vehicle Dealer will invoice Customer for the actual costs of titling and registering the vehicle. Customer agrees to pay the charges." Additionally, when you picked up your car, you signed a document that says "Liberty Subaru will perform all Motor Vehicle work pertaining to the purchase of your vehicle. We do not estimate Motor Vehicle charges andd the cost of your temporary registration, permanent registration, title, and license plates are not part of your buyers order. I understand that when the permanent registration is received by the dealership I will receive a receipt detailing the charges associated with this transaction and I agree to reimburse Liberty Subaru for this transaction performed on my behalf." I feel badly if there was still confusion regarding these charges after signing both of these documents, but I feel that we made a reasonable attempt at transparency. Regarding the value of your trade...as was explained when your vehicle was appraised, while the broken windshield did affect your trade value, the "Stolen Vehicle Recovery" notation on the CARFAX report, along with the body damage and condition of the interior were bigger factors in the $500 reduction in trade value. Regarding the chips in the windshield of the pre-owned vehicle that you purchased...unfortunately, they were small enough that they were not caught during our inspection of your vehicle. When repaired properly, they are an acceptable permanent repair, as long as they are not in the drivers line of sight, which these were not. When reconditioning a pre-owned vehicle, we often need to make decisions when to repair things versus replacing them. If we were to replace everything on a pre-owned car that was in less than perfect condition, it would soon cost as much as a new one. In this particular price range, adding several hundred dollars to the cost (and therefore the asking price) would make the price of the vehicle you purchased more than it would be worth. As you noted, however, Kevin did offer to stand behind your purchase if the chips spread. This type of damage would be impossible to inflict damage like a stone chip using the soft SNO-BROOMs that we use to clear snow off of our inventory. Again, I feel badly that we were unable to meet your expectations the second time around, but I hope you're enjoying your vehicle.

March 15, 2017

Great and honest This was my first suv and Mr. Herrera was kind and courteous. Reassured me of my purchase. Efficient in every way , answered all questions ,and saw me More

by Dnice.varg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Camacho, Kedwin Herrera
Mar 24, 2017 -

Liberty Kia responded

We hope you are enjoying your first SUV, and thank you for choosing Liberty. If you have any questions please feel free to give us a call, we appreciate your review!

March 11, 2017

Surprised! I by accident pulled into this kia dealership while car shopping. I knew nothing about kia and have only owned toyota and ford. I was surprised by t More

by Ahuston05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Camacho, Jay Fisher
Mar 11, 2017 -

Liberty Kia responded

Thank you so much for sharing your purchasing experience with Jay and our dealership! We are so pleased that you stumbled upon our dealership, and had such a great experience. We appreciate your review and hope you are enjoying your 2014 Kia Forte!

March 10, 2017

Great experience - friendly, fast, and no xx Purchased used car. Found online via Liberty site. Team worked with me quickly to arrive at agreeable price before I test drove car. Car was servi More

by ToyC2010
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Camacho, Makayla Cianci-Monllor
Mar 10, 2017 -

Liberty Kia responded

We are so happy to hear how great your experience was with Makayla and Eric! We hope you are enjoying your new purchase, and hope to see you back again! Thank you for your review!

March 09, 2017

Professionalism and courtesy The staff were very enterprising and cou6rteous . I will recommend the business to more people. The staff were nice and professional. The prices were More

by Rav 4 - Ramsey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Camacho, Angelo Fabre
Mar 10, 2017 -

Liberty Kia responded

We appreciate your review, and thank you for recommending us. Hope to see you back again!

March 08, 2017

Try them, you will like them! My salesperson Makayla was a pleasure to deal with. I pretty much knew which car and model I was going to purchase. There was absolutely no high press More

by onemoretime
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Camacho, Makayla Cianci-Monllor
Mar 10, 2017 -

Liberty Kia responded

Thank you for sharing your car purchase experience with us, it's a pleasure to hear about how well it went! We hope you are enjoying your new car, and wish to see you back again! If you have any questions please give us a call, we hope to see you back again!

March 08, 2017

Great staff and friendly service.. Great staff. Kedwin Herrera was my salesman. Excellent, super friendly and willing to please. And work within my budget. Great experience overall. I More

by campy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Camacho, Kedwin Herrera
Mar 10, 2017 -

Liberty Kia responded

Thank you for recommending us, we hope you are enjoying your new car! We are so happy to hear you had a great experience with Kedwin and our dealership! Thank you for your review!

March 08, 2017

Liberty Kia came through with their numbers! Liberty Kia worked hard to find the exact car I wanted. Then, they came through on a great price that I needed. I would highly recommend this deale More

by Christine146
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Camacho, Jay Fisher
Mar 10, 2017 -

Liberty Kia responded

Thank you for choosing Liberty Kia, and recommending us. We are so happy to hear our staff guided you to the exact car you wanted for a great price! We appreciate your review, and hope you are enjoying your new car!

March 08, 2017

Outstanding attention and process I think Liberty Kia did a great job helping me purchase my car. They were prompt, efficient and made the process streamlined and painless. I definite More

by SWood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Mark, Makayla Cianci-Monllor
Mar 10, 2017 -

Liberty Kia responded

Thank you for recommending our dealership, we hope you are enjoying your new car! If you have any questions, please give us a call. We appreciate the feedback, hope you have a great weekend!

February 23, 2017

New Optima for my father in law Had a wonderful experience with Jay Fisher at Liberty Kia. He was very patient and went over every detail with my father in law and he greatly appreci More

by Alex Fantoni
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Camacho, was very helpful also, Jay Fisher
Feb 24, 2017 -

Liberty Kia responded

Thank you for your review, we are happy to hear you had a wonderful experience with Jay! If you have any questions, feel free to give us a call. We hope you are enjoying your new Optima, and wish to see you back again!

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