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Liberty Mazda - Service Center

Hartford, CT

4.8
1,139 Reviews

1,139 Reviews of Liberty Mazda - Service Center

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December 30, 2021

As always great service and feels like a neighborhood service station. Staff is accommodating and efficient. More

by MSHARRIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Martinez
Jan 02, 2022 -

Liberty Mazda responded

Ms. Harrie, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Liberty Mazda!

December 30, 2021

Great service and I love the video feature they send you while they service your vehicle. Very helpful in explaining what’s going on in the car since some of us don’t know that much about them. More

by benruss66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Apruzzese
Jan 02, 2022 -

Liberty Mazda responded

Thank you for taking the time to share your thoughts on working with Zach and our team. We're glad to hear we delivered such a great experience!

December 30, 2021

Service was wonderful. Jon,your representative was very helpful and went the extra mile for us. As always we were very pleased with your service. More

by JANGINT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Martinez
Dec 30, 2021 -

Liberty Mazda responded

We appreciate your business and our team looks forward to serving you again soon!

December 26, 2021

Liberty Mazda has always been great to deal with - from the sale ( at a great price) to the exceptional service. The staff always take the time to explain the services needed as well as updates on upcomin More

by SSTARON1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Martinez, Shannon Rode
Dec 27, 2021 -

Liberty Mazda responded

Thank you for choosing Liberty Mazda, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 24, 2021

My only complaint I don’t like texting prefer talking overall great experience Happy Holiday More

by MAGGIPINTOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Martinez, Shannon Rode, Zach Apruzzese
Dec 27, 2021 -

Liberty Mazda responded

Thanks for sharing your thoughts about your experience with Liberty Mazda. We appreciate your business and hope to see you again soon!

December 23, 2021

Awesome service! Love the video walkthrough and my service advisor (Shannon) is the best! No surprise charges or gimmicks. More

by briguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Rode
Dec 27, 2021 -

Liberty Mazda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Shannon here at Liberty Mazda.

December 22, 2021

Searching for a new car didn't know where to turn called Jason the service manager who worked two major competitors Honda and Toyota before Mazda and he said Mazda makes a better car that convinced me. Plus More

by BOB@TAWG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Secor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2021 -

Liberty Mazda responded

Thank you for your business and this review. We're happy to hear Jason and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Dec 23, 2021 -

BOB@TAWG responded

Thank you for the unexpected but very nice reply. It shows you are a client centric company. If you need some marketing help call me. Here's one great product that we can utilize to not only out market, but to grab market share directly from your competitors. Time Lapse Marketing: https://www.youtube.com/watch?v=NFKSkV00w70 Merry Christmas! Bob Global Marketing 860-558-4140

December 22, 2021

I like the service that I received when the technician is working on your car More

by DIANEEWILLIAMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Secor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim, Micah Netherland, Jonathan Martinez, Shannon Rode, Zach Apruzzese
Dec 22, 2021 -

Liberty Mazda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

December 19, 2021

Great service Dept and salesman follow up. Very helpful explaining new car navigation and other options More

by LINDA.RAVALESE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service attendant did no know nane, Shannon Rode
Dec 20, 2021 -

Liberty Mazda responded

Linda, Thank you so much for your excellent review! We are so glad that Shannon had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Liberty Mazda. Please don't hesitate to reach out if you need anything else.

December 18, 2021

The staff are great, professional but with a personal touch. They do a good job of explaining the service work to be done along with the costs and how long it will take. More

by DJMARCOUX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Rode, Zach Apruzzese
Dec 20, 2021 -

Liberty Mazda responded

DJ, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Zach and Shannon met your expectations. Thank you again for choosing Liberty Mazda, we look forward to having you as one of our valued customers for many more years to come!

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