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Liberty Mazda - Service Center

Hartford, CT

4.8
1,087 Reviews

1,087 Reviews of Liberty Mazda - Service Center

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October 30, 2022

This remains the ONLY place I’ll take my Mazda, No one else will lay a hand on it, The representatives and mechanics are all TOP Notch who listen to all of your concerns if there be any and also make reco More

by LadyDi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Secor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micah Netherland, Jonathan Martinez, Shannon Rode, Zach Apruzzese
Oct 31, 2022 -

Liberty Mazda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 29, 2022

I was told I caused the issue by using sport mode on my Cx-5. The tech said you shouldn’t be using sport mode. Service advisor said don’t use it. I contacted Mazda and they told me to not use it during sli More

by troub2300
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shannon Rode
Oct 31, 2022 -

Liberty Mazda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Oct 31, 2022 -

troub2300 responded

This is the 2nd issue I’ve had with this dealership. I responded to your communication the first time and never heard back. I don’t see why this time it would be different. The tech tried to blame me and the sport mode for the issue. He said it wasn’t supposed to be used. If you don’t know what is wrong don’t blame the owner. The tech should be only replacing parts not diagnosing vehicles. Part of the reason for buying a Mazda was for the dealership support of it. From what I have experienced I will be looking elsewhere.

October 29, 2022

Jason and Shannon in the service department have been committed to diagnosing and fixing whatever problems I have with my Mazda, they are knowledgeable, professional, and considerate. They are thorough More

by Jane Holtz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Secor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim ?, I don’t know other names but everyone has been pleasant and helpful,, Shannon Rode
Oct 30, 2022 -

Liberty Mazda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, Jane, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Mazda, we look forward to having you as one of our valued customers for many more years to come!

October 29, 2022

My service advisor was fantastic. She gave me a great deal on an oil change, kept in constant touch with me on progress and an issue The technician found More

by DAVID.HOUSTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Rode
Oct 30, 2022 -

Liberty Mazda responded

Thank you, David, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

October 28, 2022

Great service. In and out without any fuss at all. Zach was great to deal with. More

by jjarry
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Zach Apruzzese
Oct 30, 2022 -

Liberty Mazda responded

Thanks for sharing about your experience with Liberty Mazda. We appreciate your business and hope to see you again soon!

October 28, 2022

No complaints. I bought my car from Liberty Mazda over five years ago and always go there for service! More

by DLAST1
Recommend Dealer
Yes
Employees Worked With
Jonathan Martinez
Oct 30, 2022 -

Liberty Mazda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 27, 2022

Friendly knowledgeable staff. Work completed on time and ride to/from dealership provided. Felt car was in good hands. More

by JBARRY2424
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Martinez
Oct 27, 2022 -

Liberty Mazda responded

Thanks for sharing your thoughts about your experience with Liberty Mazda. Jonathan and our team appreciate your business and hope to see you again soon!

October 26, 2022

Great service team; respect for customer. Valued from the time of purchase through service needs More

by LECONCHE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Secor 5 star rating, Jonathan Martinez, Shannon Rode, Zach Apruzzese
Oct 27, 2022 -

Liberty Mazda responded

We are very happy to hear Jason, Zach and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 26, 2022

Friendly professional nice waiting room helpful good informing easy making appointments make good jobs thanks More

by MALGORZATSERAFIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Apruzzese
Oct 27, 2022 -

Liberty Mazda responded

Thank you! Zach and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Mazda.

October 26, 2022

I was treated extremely well and very satisfied with the outcome. This Mazda dealership is great More

by Tim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Martinez, Zach Apruzzese
Oct 27, 2022 -

Liberty Mazda responded

Tim, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Mazda, we look forward to having you as one of our valued customers for many more years to come!

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