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Liberty Mazda - Service Center

Hartford, CT

4.8
1,133 Reviews

1,133 Reviews of Liberty Mazda - Service Center

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July 14, 2022

Very kind and generous workers. Jon Martinez always goes above and beyond for me when servicing me with my car More

by RITZACOLON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Martinez
Jul 16, 2022 -

Liberty Mazda responded

We are very happy to hear Jonathan provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 14, 2022

This dealership provides high quality work and services. Also, provides customers with great feedback on the actual work completed. More

by NRAG3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Martinez, Shannon Rode, Zach Apruzzese
Jul 16, 2022 -

Liberty Mazda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Mazda.

July 14, 2022

Shannon is always professional, helpful and easy to work with. I'm always treated fairly in a low pressure environment. More

by dpogg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Rode
Jul 16, 2022 -

Liberty Mazda responded

Thank you so much for your excellent review! We are so glad that Shannon had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Liberty Mazda. Please don't hesitate to reach out if you need anything else.

July 13, 2022

I have enjoyed interacting with the very nice and helpful staff over the years. The entire service process is very efficient. More

by NANCYSMITH0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shannon Rode
Jul 14, 2022 -

Liberty Mazda responded

Thank you so much for your kind words, Nancy, and for taking the time to leave us this wonderful feedback!

July 13, 2022

Zack could not have been more helpful. Given my tire emergency, he was abllle to squeeze me in despite a full schedule. With a bit of a wait, my issue was addressed and resolved. His effor More

by EJSKINSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Apruzzese
Jul 13, 2022 -

Liberty Mazda responded

Thank you for taking the time to share your thoughts on working with Zach and our team. We're glad to hear we delivered such a great experience!

July 12, 2022

I am very happy with the warm welcome from liberty Mazda and the service done to my CX9 I highly recommend them to my friends and family More

by Bimllc7557
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Martinez
Jul 13, 2022 -

Liberty Mazda responded

It's great to hear that Jonathan was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Congratulations on your CX9! Thanks again for choosing Liberty Mazda!

July 07, 2022

To change oil with the scheduled appointment takes so long time 1-1.5 hours More

by KLIM_MAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Rode
Jul 08, 2022 -

Liberty Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience, and we're sorry to hear about the long wait. We will share your comments with our team, and hope you will give us another opportunity to serve you.

July 06, 2022

Liberty Mazdas service department has a very knowledgeable and professional group. I feel that they always have my best interest and safety on their minds. Most of all I appreciate their honesty More

by TERRI.BULL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Martinez, Shannon Rode, Zach Apruzzese
Jul 07, 2022 -

Liberty Mazda responded

Terri, We appreciate your business and our team looks forward to serving you again soon!

July 06, 2022

Very professional, completed my car in a timely manner . Very happy with the service received 😀 More

by MONICAMOORE4764
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Nye, Jonathan Martinez, Bill Leconche
Jul 07, 2022 -

Liberty Mazda responded

Monica, Thank you for choosing Liberty Mazda, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 05, 2022

I had been to this dealership before and had outstanding customer service with Zach. Because of that, I gladly came back to have my car serviced again. Today, I came in for my appointment, but was shocke More

by aemanuele2690
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Secor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Rode, Zach Apruzzese
Jul 06, 2022 -

Liberty Mazda responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you.

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