Liberty Subaru

***UPDATE*** 5/12/2025 The BBB has advised Liberty Auto City claimed I wasn't a customer and my review shouldn't be posted. Their website boasts about being "a company since 1965, family owned and operate City claimed I wasn't a customer and my review shouldn't be posted. Their website boasts about being "a company since 1965, family owned and operated," but my experience is contrary to caring about customer experience. ***UPDATE*** 4/1/2025 Spoke with manager, they say they weren't the owner when I brought in my car so they're not responsible. Same name, same location, same customers but not responsible. I wouldn't recommend to anyone a place you go to and they break your car and won't fix it. ***Original Review*** 3/15/2025 Terrible company. I took my Jeep Grand Cherokee here for an oil change and they called me to tell me the door was broken. I got there and the manager told me I must have driven in that way. The driver's door wouldn't even close. Now I couldn't drive it without air rushing in, door open chimes constantly ringing, error lights flashing on the dashboard, holding the door from opening at every turn. It was a mess. Maaco fixed the problem for $887 but Liberty wanted said the hinges were "tired". They wanted to charge me $3000 for a new door. The Liberty manager said they wouldn't pay for damage, said I was "crazy." More

This dealership treats everyone so well. We are so happy we bought from this dealership. James Flores was so helpful and responsive. Joey T guided us through the purchase and he was awesome. We are so happy we bought from this dealership. James Flores was so helpful and responsive. Joey T guided us through the purchase and he was awesome. Then Mike Goch gave us our car orientation and he was so kind and helpful. Miguel in finance was very professional, friendly and kind. I recommend this dealership to everyone I know. We love our new forester hybrid. More

Dealer was very easy to work with. Covered features well, transparent pricing with no “mandatory” dealer add-ons, and very open communication. They worked out dealer trade for exact ve Covered features well, transparent pricing with no “mandatory” dealer add-ons, and very open communication. They worked out dealer trade for exact vehicle I was looking for. More

Charles made buying a new car very easy, he takes the time to make sure you understand everything. Everyone at Liberty was so helpful. I would recommend them to anyone buying a car. This was the second c time to make sure you understand everything. Everyone at Liberty was so helpful. I would recommend them to anyone buying a car. This was the second car I bought from Liberty, and probably not the last More

We bought a used Subaru today and had an amazing experience with Charles and the entire Liberty Team. They made the entire experience seamless and painless. From start to finish, we felt like family experience with Charles and the entire Liberty Team. They made the entire experience seamless and painless. From start to finish, we felt like family. More

After initial missteps between New Sales & Parts dept, the accessories ordered were installed. Would have preferred not to require multiple service visits to get things done but Justin, Scot and Rich were the accessories ordered were installed. Would have preferred not to require multiple service visits to get things done but Justin, Scot and Rich were helpful in resolving the matter. More

Pleasant, courteous, professional. Very easy in negotiation. Damian was good to work with, also the manager was very easy to work with Very easy in negotiation. Damian was good to work with, also the manager was very easy to work with More

Charles was an amazing size person along with his team Miguel and Peter. It was a wonderful experience buying a brand new car from this dealership and Charles made the transition smooth and easy. I woul Miguel and Peter. It was a wonderful experience buying a brand new car from this dealership and Charles made the transition smooth and easy. I would always recommend him and his team in this particular dealer. More

Dealer was easy to work with. Was very fair in negotiation and was quick. Hector was a great person to work with along with all of the employees Was very fair in negotiation and was quick. Hector was a great person to work with along with all of the employees More

They are easy to work with and they seem to really care about the customer. about the customer. More