Liberty Subaru

Joey Torchia was amazing to work with when buying my new car. He was knowledgeable about the features and made the process comfortable for me. He's the BEST - ask for Joey. car. He was knowledgeable about the features and made the process comfortable for me. He's the BEST - ask for Joey. More

Dan Magana and Brendan King were incredible in helping me find my dream subaru! The helpfulness, knowledge, and responsiveness made this whole experience wonderful for me. I walked away spending a lot of mon find my dream subaru! The helpfulness, knowledge, and responsiveness made this whole experience wonderful for me. I walked away spending a lot of money with no buyers remorse! I would send anyone here. More

We went to Liberty Subaru due to the price offered for a used Outback. Kelly's rating of the price was "Great Value". While the car and the price lived up to our expectations, the purchase process did not. used Outback. Kelly's rating of the price was "Great Value". While the car and the price lived up to our expectations, the purchase process did not. The salesman, Ron R., was not very helpful and often left his desk to "check" on things. We sat for almost two hours, first being told that we could not put a deposit down to hold a used car, but that we could if it was new. (We were paying $34,500 for the used car). This changed when I said that if we could not leave a deposit we were going to leave and purchase elsewhere. We went to lunch for an hour and came back to sit in with financing, even though we were purchasing with cash. This took another hour. All said and done we invested four hours with an hour drive each way to boot-a total of 6 hours on our first visit. Upon our return 12 days later (we waited for the money to be withdrawn from our investments), the car was ready, but we were informed that there was only one key even though we were told that there were two on our first visit). As keys cost between $400 and $500 I told them that it was unacceptable and that they would need to "find " the key (the second key we were shown did not work for the vehicle) but that we were not going to make a third trip to pick it up. Long story short- it took another two weeks to get the key in the mail and then take it to a nearby Subaru dealership for programing. Liberty did pay for the key and reimbursed me promptly for the programming. Pros of our purchase: great car (our third Subaru) great price, friendly staff Cons: Glacial pace of purchase (making us feel that our time was not valued), lackadaisical salesman, attempting questionable sales tactics (Saying that they could not hold the car with a deposit because it was used) and not checking thoroughly into the key situation even though they had 12 days to do so. All in all from the first visit to the rectification of issues, it took 32 days to wrap things up. Far too long. I will not return to Liberty, nor will I recommend them to my friends. More

Recently purchased our 2022 Outback limited. Staff was wonderful. We had a wonderful experience with the sales manager Peter Golebiak.He answered all of our questions making our purchase go smoo Staff was wonderful. We had a wonderful experience with the sales manager Peter Golebiak.He answered all of our questions making our purchase go smoothly with confidence. Thank You Peter! More

A great experience from the moment I walked in. All of the staff were very friendly. The sales rep Christian helped me with everything I needed and I drive out in the car I wanted. Would highly rec All of the staff were very friendly. The sales rep Christian helped me with everything I needed and I drive out in the car I wanted. Would highly recommend to anyone I know. More

Hector, very nice person very easy to deal with, straightforward and fair in time of sales process negotiations. straightforward and fair in time of sales process negotiations. More

Liberty Subaru is an awesome family owned dealer with great deals for everyone's budget. With a face like Maverick who wouldn't buy a vehicle from them. great deals for everyone's budget. With a face like Maverick who wouldn't buy a vehicle from them. More

(EDITED 6/28/25). 45 more days have passed, and we STILL do not have a title for the vehicle purchased. That is 268 days since I paid cash for a vehicle at Liberty Sub 45 more days have passed, and we STILL do not have a title for the vehicle purchased. That is 268 days since I paid cash for a vehicle at Liberty Subaru and I can not even use the car as I can't get it licensed for road use in my state. To say this is a disappointing is an understatement. DO NOT BUY FROM THIS DEALERSHIP. Liberty Auto Subaru, do what's right and come pick up this vehicle and give me my money back. I have filed a formal complaint with the Illinois Attorney General's office and I will be referring this over to my attorney. I am pretty disappointed in this dealership as a whole. The buying experience was flawless, fantastic sales and office staff at the beginning. Then it went sideways quickly. I bought a vehicle for my 16yr old, paid cash. The date was October 3, 2024, today is May 13, 2025 and I still don't have the title for it. I was an out of state buyer so here I sit with a vehicle I can't even license in my state, and my temp tags LONG since expired over 5 months ago. I buy a lot of vehicles, many from out of state, and a few from Illinois so I understand there can be delays with the Illinois DMV.. However, I have called the DMV and was given maximum timeline for 8 weeks for title work to be completed, and less than a week for expedited services. Endless call attempts I have had with the title/documents team, spoken to them 3 times, and they simply won't even return a phone call since the first week of March. Did I buy a stolen vehicle?? This is 100% absurd. My kid has been pulled over 5 times for expired temp tags and no license plates, once it had a boot affixed to in his high school parking lot. I didn't want to blast this company publicly, but I feel this is the only leverage point I have at this stage. Be better Liberty Subaru... More

Thank you to Charles at Liberty Subaru for an excellent car buying experience! Everything was smooth and Charles was so patient and genuinely kind person. Highly recommend working with Charles if you're in car buying experience! Everything was smooth and Charles was so patient and genuinely kind person. Highly recommend working with Charles if you're in the market for a new vehicle. More

This was hands down the best car buying experience I’ve ever had in my life. From the moment we arrived, Christian Pfiffner came out with the Carfax in hand and greeted us warmly. He was extremely knowledg ever had in my life. From the moment we arrived, Christian Pfiffner came out with the Carfax in hand and greeted us warmly. He was extremely knowledgeable, friendly, and personable—never pushy or intrusive. What really stood out was his honesty and transparency. He was straightforward about pricing and genuinely respectful of our time and needs. In the finance department, Jeff was equally impressive. He explained the available products like warranty packages clearly, without pressure or sales tactics. He was concise, efficient, and approachable—never making us feel confused, talked down to, or overwhelmed. The entire staff at Liberty Subaru in Libertyville, IL was welcoming and accommodating, even offering refreshments. For the first time in a car dealership, I walked away feeling great instead of stressed and nauseous. If you’re looking for a truly refreshing, no-nonsense car buying experience, this is the place to go! Thank you, Christian Pfiffner and Jeff, for being truly outstanding and amazing! More