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Libertyville Chevrolet - Service Center

Libertyville, IL

4.3
313 Reviews

313 Reviews of Libertyville Chevrolet - Service Center

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January 15, 2021

The actual service to my car I get here is always fine but I’m really fed up that the last few times I’ve been the staff isn’t wearing masks properly if at all. I will not be returning to this location as More

by AG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Rowe
Jan 15, 2021 -

Libertyville Chevrolet responded

Hi AG, I want to apologize for your experience and thank you for your feedback. I can assure you, your feedback is taken very seriously, and we review our COVID-19 protocols and safety requirements daily with our staff. We take our precautions and the responsibility we have to keep our customers safe very seriously, and disinfect multiple times each day. I can promise you, the opinions that may be expressed by a single employee do not reflect those of ownership or management and will be dealt with accordingly. Again, we value your feedback, and appreciate your service to our community. We hope that you will reconsider visiting our establishment again.

January 14, 2021

not happy with no friendly people in service or not happy with no friendly people in service or sales 。bought two new cars from another dealer i will not be back for new car More

by JANICE0212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Omar Driza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike from service is nasty
Jan 14, 2021 -

Libertyville Chevrolet responded

Hey Janice, I’m really sorry to hear that you’ve had such a poor experience with us. I’d like to find out more about exactly what happened here, could you please reach out to me at happycustomer@happyautogroup.com

January 14, 2021

They have great service and get things done on time. They are very friendly and very honest and fair with you. I highly recommend them More

by ROBERTSABA677
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike in finance and Dennis and manny in service , Dan Barker, Michael Sinacola, Mike Rowe
January 13, 2021

Poor customer service cashier is rude and treats you like you’re bothering her, always trying to sell you some expensive not asked for add on way too pushy More

by JOZUPWILLIAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manny
Jan 14, 2021 -

Libertyville Chevrolet responded

Hey William, I’m really sorry to hear that you feel this way. I don’t seem to have anything in my system for William Jozup, as our General Manager was trying to look up your context information to see how he could help, but unfortunately nothing is coming up. Can you please reach out to me at happycustomer@happyautogroup.com so I can find out more about where things went wrong and try to help out here

January 12, 2021

Whenever we have problem or help with our cars we always go to Libertyville Chevrolet, now our family goes there for service and our Grandson bought a car there! More

by wardwalquist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis W
January 12, 2021

Excellent service. Mike was great! I really appreciate the friendly and efficient manner in which the work on my Tahoe was completed. Thanks so much! More

by GHWB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike T.
January 09, 2021

I’m very pleased with the service, it was done great with care and putting attention to minimal details that a didn’t know of it. More

by JCARLOSVCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Drumke
January 08, 2021

Good service and the personal was really nice. Everything turned out really great and would definitely go back. Got helped really quick and didn't have to wait a long time. More

by ENRIQUEANDY7704
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Driza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Fenald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Gunning, Dan Barker, Greg Stoll, Michael Sinacola, David Drumke, Jesse Matos, Drew Sims, Mike Rowe
January 08, 2021

Every time I get service Arthur is awesome. Takes care of everything in a prompt way and let me know if anything is needed before it is done. More

by JAMMEN99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur
January 08, 2021

I’ve gotten my car serviced at many dealerships. These guys were the absolute best! I will go nowhere else from now on. I was promised that my car would be ready the same day but the part didn’t come in a More

by DAVIDJLITIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Manager
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