I was recently shopping for a particular Jeep, I initiated contact with the sales staff at the dealer and after some communications I decided to stop in and test drive the vehicle.
When it came to discussing the numbers I couldn't help to notice how inflated the numbers became. With the typical sales person - sales manager tactic, they offered way below typical trade in value for my vehicle, - which is not a huge issue, I get they want to maximize their profits. With that I asked for them to walk me through the numbers. Things the alarmed me:
1. They took the tax credit for my trade off the top line value of my vehicle.
2. They tacked on a $400 window vin etching & nitrogen tire fill. ( that was laughable, as if I was going to be tracing down car parts in the event the vehicle was stolen).
3. $1,000 vehicle prep fee! I'm a car guy, I know brakes weren't serviced, the car got a basic wash and not even a detail as I could see swirls in the paint.
The negotiations with the dealer were beyond poor, I purchased 20+ vehicles in my life and I have never encountered such a poor service. Following my visit I noticed the dealer kept on lowering the price of the vehicle, I stood by my offer. I even received a message from the sales parson saying "you snooze you loose, its sold BROTHER" all the while the price of the vehicle was again lowered.
Looks like the staff needs to brush up on general customer service and negotiations training.