Libertyville Lincoln

I had the mobile service done in September of 2025, so they came to the house. Part of the 2 year/24k dealership maintenance plan I have is tire rotation. The Navigator has just under 19k miles now and it they came to the house. Part of the 2 year/24k dealership maintenance plan I have is tire rotation. The Navigator has just under 19k miles now and it’s about 21 months old, so it’s covered. Upon arrival, I confirmed with the technician that he would be doing an oil change and tire rotation. He confirmed clearly that he would, in addition to a visual inspection of the brake line for a recall. About 40 minutes later he rang the front door and said he’s done. Great, I thought. But it seemed fast, so I asked him if he did the oil change, tire rotation, and inspection. He confirmed YES he did. His paperwork also confirmed that this was all done, so I was happy. I had a nagging feeling that it was too fast to have done the tire rotation and all while it’s mobile. I also noticed that the one wheel has a smudge on it was in the same place (rear driver side), so I watched the video on our camera system. Spoiler alert: there was no tire rotation done. Insane that it was lied about. Why not just say “didn’t need it” (though it did), “couldn’t when mobile”, simply “no”, or any other version of the truth? This shadiness is why dealership service centers get a bad rep. Most people (self included) just wouldn’t question it… so it probably saves them tons of time and they still mark that it’s done in case Lincoln ever checks the maintenance record. This is lying/fraud, and I don’t want to deal with this dealership anymore for service. When I spend six figures on a car and keep working with the original dealer (and I pass at least two other Lincoln dealerships on the way to) to keep the relationship intact, I expect them to be truthful and work with integrity. For the dealership: in case there is any doubt, I have two different angles of high resolution continuous video saved of the entire service, and I have the Ring doorbell with audio captured as well. This was simply fraud. I’ve only had service done once since buying this in December 2023, due to relatively low miles on this vehicle. I hope they did the tire rotation when I brought it in and stayed four hours for the maintenance and faulty thigh extender replacement (which I waited several months for the part to come in). Even if for some reason they didn’t think a second tire rotation was needed at nearly 20k miles, the tech should have just told me it wasn’t going to done. More

I took my SUV for an oil change and replace new tires but, they refused to service my Lincoln Navigator. The owner refused to perform the services as per the employee. but, they refused to service my Lincoln Navigator. The owner refused to perform the services as per the employee. More

Great service and very nice faciity Had the airbag recall performed on my Shelby G-500 Mustang. The service manager was very competent to insure the proper was ordered, the work was done Had the airbag recall performed on my Shelby G-500 Mustang. The service manager was very competent to insure the proper was ordered, the work was done at the appointed time and the vehicle hand washed on completion! My head mechanic also speaks highly of this dealership as we have a large fleet of Ford vehicles and he uses them for parts and service. More

routine service and Auto Butler Jamie and Pat are professional, attentive to their customers, and are definitely an asset to Libertyville Lincoln! I strongly recommend this dealersh Jamie and Pat are professional, attentive to their customers, and are definitely an asset to Libertyville Lincoln! I strongly recommend this dealership where the customer is #1. More

We were able to get our commercial vehicle in on short notice. Jamie (service manager)was very professional and accomodating. He kept us updated as to the progress and diagnosis of our problem. We were i notice. Jamie (service manager)was very professional and accomodating. He kept us updated as to the progress and diagnosis of our problem. We were in and out in one day, which was important to us get this vehicle back on the road. More

always feel like family I have been buying cars here for about 25 years and its a no hassle relationship. also their service department is fantastic. I live within walking distance of highland park lincoln about 25 years and its a no hassle relationship. also their service department is fantastic. I live within walking distance of highland park lincoln and bought my first lincoln there, however after dealing with the people at libertyville I do not shop anywhere else. More