Lilliston Ford Inc.

Service performed that I didn't ask for Dropped Off my vehicle for a simple oil change and asked if I wanted my tires rotated and said sure. I stopped back a few hours later and was informed Dropped Off my vehicle for a simple oil change and asked if I wanted my tires rotated and said sure. I stopped back a few hours later and was informed that they are finishing it up now and that I should wait in the waiting room. 15-20 mins later a tech came out and told me they are finishing up with a couple of recall issues and it won't be too long. I though recall? but ok. When the vehicle was done I got the bill and apparently for the oil change only, no tire rotation? I didn't say anything and its not the end of the world but... My business keeps me tied down to my office and to get my vehicle over there is somewhat of a challenge, and when I do get it there for a simple oil change the dealership took it upon themselves to perform additional services to my vehicle without my consent and therefore consumed more of my precious time. Its issues like this that give Dealers a bad name. My family and I will continue to buy our vehicles from Lilliston but in a few other cases including this one, we were not happy with the after-sale service. You have to pick and choose your battles and these instances we just chalked up as (What do you expect, its a dealer). I would normally just brush this aside but my inbox continues to stack up with email spam of sorts from Lilliston including this one for feedback. Thank you Jim Jamerson More

Just service I had a great experience when I purchased the truck, this is my 6th time for service, I make a appointment each time I go, some of the times service I had a great experience when I purchased the truck, this is my 6th time for service, I make a appointment each time I go, some of the times service is fast and I'm out ,other times not so fast ,I have experienced at least twice now where they do not address the air pressure in the tires correctly, also I would like to see a faster response to the customer when the vehicle is finished More

As always Dennis has done a excellent job with making sure my vehicle is done correctly and in a timely manner. I wish all service departments had a team member with his dedication to quality customer se sure my vehicle is done correctly and in a timely manner. I wish all service departments had a team member with his dedication to quality customer service. More

THE GREAT service Igot everything I wanted and i'm safe ba Everyone was so courteous and answered all my question . I missed my f-150 do to disability could no longer drive manual. But I got my ford Back Ever Everyone was so courteous and answered all my question . I missed my f-150 do to disability could no longer drive manual. But I got my ford Back Everyone Was great John I. Dave ,Tim ,Bill Thank You More

Got to be too expensive to have work done here Service repair hourly rate is too expensive. Was charged too much for the recent alternator replacement.. Have been coming here for for many years a Service repair hourly rate is too expensive. Was charged too much for the recent alternator replacement.. Have been coming here for for many years and this the first time that I was not happy with the cost. More

Always treated like a vip customer with their service and being courteous. Dennis Ackley makes sure I get what’s needed for my car to keep it right. He always does a great job for Ford and Lilliston. being courteous. Dennis Ackley makes sure I get what’s needed for my car to keep it right. He always does a great job for Ford and Lilliston. More

Fast and friendly service. Very convenient pulling my car up to the automatic doors, Dennis was right there to assist me! Will definitely be back! up to the automatic doors, Dennis was right there to assist me! Will definitely be back! More

The staff are friendly and courteous always keep you informed.all the staff are helpful and friendly they go out of their way to make your experience a good one informed.all the staff are helpful and friendly they go out of their way to make your experience a good one More

Just bought a 2020 Explorer...had an amazing experience!! Kevin was awesome to deal with! No pressure...professional and friendly!!! Will definitely be a repeat customer to Lilliston Ford! Kevin was awesome to deal with! No pressure...professional and friendly!!! Will definitely be a repeat customer to Lilliston Ford! More

From Pete Valentine who sold me my car 3 years ago and sold my fiance her car a year ago, to the service people who service my car every couple months, they are great. Including Will in service who is so sold my fiance her car a year ago, to the service people who service my car every couple months, they are great. Including Will in service who is so helpful. More