Lilliston Ford Inc.

top notch fast service for oil change and ford recall, bill in service was friendly and fast.i will be back for my next service.bill took care of my needs even fast service for oil change and ford recall, bill in service was friendly and fast.i will be back for my next service.bill took care of my needs even though I did not purchase vehicle from lilliston. More

Multi Point Service really shines! All the people here are great. Waiting for a vehicle while it is in for service is convenient: coffee bar, internet, comfortable loungers, etc. I alwa All the people here are great. Waiting for a vehicle while it is in for service is convenient: coffee bar, internet, comfortable loungers, etc. I always feel I "get what I came for" when in the hands of this dealership. More

Oil change/tire rotation Check in was easy with no waiting. The service staff had my vehicle information ready and promptly checked the bar code. They checked the outside of Check in was easy with no waiting. The service staff had my vehicle information ready and promptly checked the bar code. They checked the outside of the vehicle and prepared it for service. More

Excellent service very professional Dennis is always professional and gets the job done with no up selling. I would recommend anyone who need their ford repaired. professional and gets the job done with no up selling. I would recommend anyone who need their ford repaired. More

Truly dissatisfied They only have one transmission guy, kept my car for over 2 weeks with no loaner car, very frustrating, bad customer service until supv intervened They only have one transmission guy, kept my car for over 2 weeks with no loaner car, very frustrating, bad customer service until supv intervened More

SERVICE APPOINTMENT I bought my Transit there and have used them for service. It's convenient arriving and driving into a check in point. The appointment was a little lin I bought my Transit there and have used them for service. It's convenient arriving and driving into a check in point. The appointment was a little ling but they went over everything it needed and I always get The Works package. They don't suggest unnecessary work and are very courteous and friendly. Everyone has an off day so I never know of one bad experience affecting my decisions. More

horrible!! horrible. horrible. horrible. I went there two years ago to have the oil changed and tires rotated on my car. Two years ago I got my 2014 mustang back horrible. horrible. horrible. I went there two years ago to have the oil changed and tires rotated on my car. Two years ago I got my 2014 mustang back with an oil hand print on my hood, and their trash left inside my car. I was so upset that I stopped going there. I just went there today just because of the convenience of the location and I made it clear I needed my car back between 1pm-1:30pm because that is when my lunch break is for work. I called at 1pm and told I'd be called back. Called again at 1:30pm and got the guy who took my information (remind you, with no call back he answered a half hour later) I get there at 1:45 and waited til 2:45pm for my car to be done. After I freaked out on the guy (the first time I called) he mentions I have a nail in my tire (convenient) so I just have them patch it while it was there. Four and a half hours for an oil change. Horrible service. Won't be returning. More

Lilliston Ford is like my family I have purchased eight Mustangs from Jim Frye and intend to buy another in the near future. He is fair and a man of his word and being a sales profess I have purchased eight Mustangs from Jim Frye and intend to buy another in the near future. He is fair and a man of his word and being a sales professional all of my life I am extremely hard to impress. The service department Dennis,Linda,and Bill in particular have me coming back for any needed work. I have at no point ever felt that their estimate was out of line. Work is always done on time and to my satisfaction. Rarely do I recommend any businesses to friends and neighbors since my standards are so high but the team at Lilliston gets my approval without reservation. Keep up the great job. More

Terrible customer service They take advantage of older/foreigners that are innocent and naive. They will tell them about expensive repair costs that are unnecessary and false. They take advantage of older/foreigners that are innocent and naive. They will tell them about expensive repair costs that are unnecessary and false. They are disrespectful to the customers that are not happy. The dealership makes mistakes and causes more damage to your car and refuses to fix it. They will not admit to any wrong doing and don’t care if you’re not happy. They should be ashamed of themselves for taking ad More

pleasant We took a ride,ended up at lilliston Ford of Vineland,NJ. Met Pete valentine a dealer, was very professional,not pushy. Very informative, very helpful We took a ride,ended up at lilliston Ford of Vineland,NJ. Met Pete valentine a dealer, was very professional,not pushy. Very informative, very helpful, pointed us in the right direction, gave us the price we wanted. Everyone there was polite and buying a vehicle at lilliston very pleasant.thank you More