Lincoln White Plains

Planned yet out of schedual PM. While I do bring my 2010 Milan in twice a year for planned PM's, I recently brought it in for NYS inspection and a general look over in preparation fo While I do bring my 2010 Milan in twice a year for planned PM's, I recently brought it in for NYS inspection and a general look over in preparation for a vacation road trip. Was a good idea as my air filter and cabin filter were both covered by a very heavy coating of pollen. Pollen season never seems to have ended here. As always, all service and customer service personal were great. More

The sales department personnel are excellent. This dealer has their act together. Very organized. Friendly staff and most of all great pricing. Would do repeat business no problem. Thanks Daniel T This dealer has their act together. Very organized. Friendly staff and most of all great pricing. Would do repeat business no problem. Thanks Daniel Taylor More

Very high prices on service performed.and to be performed. I called the dealership to schedule a simple oil change. I was told to bring my 2004 Lincoln aviator in at 730 am they open at 8 am. They took the I called the dealership to schedule a simple oil change. I was told to bring my 2004 Lincoln aviator in at 730 am they open at 8 am. They took the car in and put it in a bay. It sat there for over an hour not being worked on. At 1030 am I asked what was going on and was told that my car needed further repairs. It needed one tie rod and a hub bearing. Total cost $ 800. No breakdown as to how they came up with $800 At this point I had lost my patience. I told them I would take care of the problem myself. I payed for the oil change and rotation of tires which was overpriced and left. The next morning I had the two parts replaced for a total cost of $ 245 It pays to shop around. More

Treated like a valued customer Traded in my 2013 Lincoln MKZ for a used 2016. I was relived that the price of the car and the price they gave me on the trade was right in line with Traded in my 2013 Lincoln MKZ for a used 2016. I was relived that the price of the car and the price they gave me on the trade was right in line with fair value I researched on line so there was no stress of haggling . There was an error made on the sales tax,they mailed me a check two weeks later to compensate me for the tax here in Mass. The salesperson Mr. Felix Rojas gave me exceptional service. I am now driving this car for two weeks and it is flawless,it rides and feels brand new,I could not be more satisfied with the car and people at White plains. I drove 2 1/2 hours to and 2 1/2 hours back for two days to buy this car and would do it again when I need another car. Jim Ferere More

Very disappointed I have been a customer with this dealership for over 20 yrs. I have never been disappointed the way that I am.. I purchased a vehicle from the dealers I have been a customer with this dealership for over 20 yrs. I have never been disappointed the way that I am.. I purchased a vehicle from the dealership in aug 2016. Since I purchased the vehicle, it has been in the repair shop several times.. the battery was replaced 3 times, the front end of the car was giving issues , the alternator was changed, new rims and tires were replaced, and a few more issues. I was told during the purchase that the vehicle was " pre certified". I was told that the vehicle will finally be replaced but was told that I must give the dealership a additional 1000.00 to change it.. I would not recommend the dealership to anyone after the latest treatment that I received.. after being a loyal customer for over 20 yrs.. More

The worst dealer EVER The people from White Plains Lincoln are not honest. They are not serious about their promises and commitments with the costumer. Don't trust on this The people from White Plains Lincoln are not honest. They are not serious about their promises and commitments with the costumer. Don't trust on this dealer. They over charge you for everything, they don't do their job and they are not friendly. It's sad they are dealers of Lincoln. If you don't want to waste your money go to another Lincoln dealer. More

Damage vehicle then try to screw you out of fixing it. Avoid this dealer. They damaged my vehicle then tried to tell me the damage was normal wear & tear. Ford customer service was also completely useless. Avoid this dealer. They damaged my vehicle then tried to tell me the damage was normal wear & tear. Ford customer service was also completely useless. Last Ford product my family will ever buy!! Luckily another dealer informed me on the proper procedure that this dealer don't follow. When I presented them with info & small claims court, they agreed to replace the damaged part.. I even went directly to the owner and he didn't care either. More

Best Lincoln dealership AND best service department! This is the best no hassle, no pressure dealership in the NYC tri state area. I worked with the General Manager because i was referred to him by a This is the best no hassle, no pressure dealership in the NYC tri state area. I worked with the General Manager because i was referred to him by a friend, but did not assign a salesman but instead took care of my deal personally at his desk which shows that he actually cares about each and every client. I got an amazing deal on a 2017 Lincoln MKC that i factory ordered and expecting to get it in few weeks, could not be happier with the numbers and the car is an outstanding value! More

Excellent customer service Purchase my second vehicle from this dealership. I was beyond pleased by the personalized service given in finding the right car for me. I'm loving m Purchase my second vehicle from this dealership. I was beyond pleased by the personalized service given in finding the right car for me. I'm loving my MKZ! And so is my brother, he went with me and walked away with his own. Thanks guys! More