Lincoln of Bloomington

UPDATE 7/9/26 The owner of the dealership has not once had the integrity to attempt to rectify the situation. Even after being made fully aware of the situation. UPDATE 6/22/26 My attorney has decl had the integrity to attempt to rectify the situation. Even after being made fully aware of the situation. UPDATE 6/22/26 My attorney has declared this vehicle a “LEMON”under the “LEMON LAW” and have decided to take this matter to court. UPDATE 6/20/26 Service engine soon light is now on. Just to be clear the vehicle has been driven less than 3K miles and has been at Lincoln getting repaired 5 times now. Still waiting on their “reasonable solution”… Please take a look at the FACTS that substantiate that Bloomington Lincoln misrepresented the car. UPDATE 4/28/26 Navigator must go in again for transmission issues. Only driven 1,216 miles since purchased in December due to the host of issues. UPDATE 2/26/26 TURBO had to be REPLACED TRANSMISSION had to be REBUILT Lincoln of BLOOMINGTON NEVER input my car in system as certified. Lincoln CORPORATE informed me. So I have all the supporting documentation that it was sold to me as such as well as the printout of how it shows in the system. FRAUD. UPDATE 2/17/26 My car is still at Lincoln here in Vegas waiting for parts to REBUILD the transmission. Fortunately, I have the time stamped photos, detailed videos, etc. from Lincoln of Bloomington as well as from the moment it arrived showing the filth, empty tank of gas, damage, etc. UPDATE 2/4/26 The car is at the mechanic at team Lincoln again here in Vegas and they said it needs a TRANSMISSION OVERHAUL. I’ve driven it less that 300 miles since I’ve owned it as this is now the 5th week it’s in the shop… Should never have been sold in this condition. Remote purchased 22 navigator black label CERTIFIED. Positive: Jessica in the titling department is fantastic! Negative: Lots of confusion and they agreed then didn’t agree to pay shipping. Went back and forth until finally they agreed to pay after I requested they listened to the recorded lines to see I was in fact being honest that I was told that. Process took a long time because “certification process” and “detailing” to ensure the vehicle was perfect for me. Was also NOT shown all the discrepancies that I was shown in the video prior to purchase. They clearly hid crucial items that would have deterred me from purchasing the car. Car also arrived with a crooked steering wheel which I’m really hoping is just from needing an alignment which I also have a hard time understanding why they didn’t take care of that prior to selling it to me or at least be honest and lmk that prior to purchase. Covers for wireless charging and cupholders are also broken. Had to replace entire center console. Had to put in a new battery as none of the welcome lights were functioning properly and display read battery low. Also had to replace the whole wiper component as the entire thing was broken. Seats INCREDIBLY worn for a vehicle with such low mileage. I wish I had never purchased this vehicle as it was clearly falsely advertised to me and misrepresented. Disappointing for a LCPO I trusted they would have the honesty and integrity to be truthful and straight forward with everything, however; that was not the case. Especially for a 70k purchase. More

I was so impressed with Lincoln of Bloomington. Their friendliness was so great. Brian and Pete were awesome! They made me so comfortable and made it fun to buy a car. They have showed me with Their friendliness was so great. Brian and Pete were awesome! They made me so comfortable and made it fun to buy a car. They have showed me with their kindness that there is no where else I would buy a car. Thank you so much for the wonderful experience! More

I had a poor experience at Lincoln of Bloomington while considering a Porsche Panamera 4S. The dealership claimed the car had $10,000 worth of premium packages, which turned out to be false upon inspection considering a Porsche Panamera 4S. The dealership claimed the car had $10,000 worth of premium packages, which turned out to be false upon inspection. While they made a minimal price adjustment after I pointed it out, it was not reflective of the actual value, and they seemed unwilling to sell the car to me. What stood out most was their response—they admitted they’d rather wait for an uninformed buyer to sell the car at an inflated price. This approach feels dishonest and unfair. Buyers, double-check the details before purchasing. More

My son purchased his first "new to him" used car on Jan 9. 16 days later on the 25th the check engine light came on and started flashing. We were able to get the car to our mechanic who discovered multip 9. 16 days later on the 25th the check engine light came on and started flashing. We were able to get the car to our mechanic who discovered multiple codes and problems with the engine. In fact, he stated that a new motor would be necessary for the vehicle to run. We immediately called the dealership to inquire if they would provide us any assistance since we only had the car for little over two weeks before it completely broke down. At first, they said they may be able to help us with a discount on the repairs, but the next day said there was nothing they were willing to do. Completely disappointed that this dealership has no integrity and we fully suspect that they knew about the issues when they sold it to us and cleared the codes. DO NOT buy from there! More

Date of purchase: 08/31/2024 Purchased a used vehicle: 2015 GMC Yukon XL Denali (170,008 miles) Complaint(s): 1st - I sent a video to the salesman 2 days after purchasing the vehicle of vehicle: 2015 GMC Yukon XL Denali (170,008 miles) Complaint(s): 1st - I sent a video to the salesman 2 days after purchasing the vehicle of a very strange and loud noise coming from underneath the car. He said its roughly a $300 fix from his shop. Didn't mention helping to fix problem, just said bring it in for repairs. 2nd - New tires were put onto the vehicle prior to purchase. Low tire pressure dashboard light came on every other day for front passenger side tire and rear driver side (really poor seal on rim). 3rd - the engine made a very loud and strange noise coming home from work on October 15th. Sent a video to my mechanic and he thought it was a broken lifter. Brought it to the shop and received a diagnosis of the broken lifter, with shredded metal inside the engine on November 12th, 2024. New engine is required now after 2,000 miles and multiple issues occurring shortly after purchase. Company is saying they will not cover fix, cost to replace engine is $7000. Will reduce price of new vehicle by $2000 but trade in of current Yukon offering $8000 for trade-in. Current mileage on vehicle (172,271). Dealer denies clearing codes prior to purchase (mechanics computer shows a clearance of codes after dealership purchased vehicle or took in trade). Won't help me with cost to fix car, only referred to another mechanic. Dealerships GM's definition of "helping me out" was only net profiting the dealership; whether it be to help fix, or trade in the Yukon for another car on the lot. Highly recommend staying away from any used vehicle this dealership sells. They don't inspect them per their GM. They also say - "bring your mechanic with" after the purchase of course. More

Excellent service. Drop off and pickup was quick and easy. Service was completed when promised and the car washed. Drop off and pickup was quick and easy. Service was completed when promised and the car washed. More