Lincoln of Bloomington

If you value customer service do not go to this dealership. My experience was only thru a family member & not directly but having worked in customer service myself, I could not believe how poor cus dealership. My experience was only thru a family member & not directly but having worked in customer service myself, I could not believe how poor customer service was at this dealership. After my daughter trying to contact the manager numerous times for the problems she was having with her car, while I was there with her, the manager was paged, several times & never answered. We were then told, " oh he has migraines, you know, like Percy Harvin." We never saw or talked to a manager the whole time we waited. In fact my daughter never talked or was contacted by a manager until today when he emailed her & asked her to take down her review of this very dealership. UNBELIEVABLE!!!! More

HIGH TURNOVER WITH VERY LITTLE KNOWLEDGE between dealers and receptionists! I talked to so many 'new' people in a month, it was nuts! Also, the manager 'Frank' was never to be found when I had a question or and receptionists! I talked to so many 'new' people in a month, it was nuts! Also, the manager 'Frank' was never to be found when I had a question or concern (a week after buying a car from an admittedly shady dealer, he disappeared) I would have to leave a voice mail, which was never returned. SO MANY issues with this place, I couldn't believe it. Problems with the car only after 37 DAYS and Service couldn't find anything. They had my car for 3 DAYS I called once at the end of every day for an update and they had nothing to report. They also were hesitant to let me pick it up. When I picked it up, they wanted me to $168 even though it was under warranty to check it!!! I asked for Frank, he NEVER showed up after paging him (He apparently had migraines?!) They let us go and I took it to Metropolitan Ford in Eden Prairie. They had it for 4 hours and found that the transmission fluid was low and a leak in the Axel. Something they say BLOOMINGTON should've seen right away. BLOOMINGTON IS USELESS. I filed a report with BBB for service and for their product. I will NEVER go again and advise no one else to. Instead go to Ford of Eden Prairie!!!!!! They were wonderful!!!!!! More

DO NOT BUY A CAR HERE!! awful experience. Bought a used MKS that stated it passed inspection on Carfax only to find out after it needed about $4k in repairs. 1st trip back to dealership was in the shop for MKS that stated it passed inspection on Carfax only to find out after it needed about $4k in repairs. 1st trip back to dealership was in the shop for 48 days. Then found out they didn't fix everything. Took a total of 5 trips to get all issues resolved. Given loaners off the lot that didn't HD air in the tires. Treated very poorly. They have good deals because they are SCAM ARTISTS!! More

I called them on a used fusion. When I asked them about whether it was in an accident, I was told it had a clean carfax. When I drove to see the car, it's front bumper was loose, it was missing the passen whether it was in an accident, I was told it had a clean carfax. When I drove to see the car, it's front bumper was loose, it was missing the passenger side mirror and had a huge dent in the passenger door. I took a picture of it it demonstrate to folks the type of cars that BLM sells. More

Per-approved for a car so went to dealership waited 2 hours and finally left when Rick never helped us after paging him 3 times. He sent a note apologizing so we gave him another shot. We Had all of the hours and finally left when Rick never helped us after paging him 3 times. He sent a note apologizing so we gave him another shot. We Had all of the paperwork and money down (per what written in an email from Rick) and the finance guy said we needed 3x the money down and that we couldn't get the car we wanted. He said "that's not happening" we were so frustrated and mad that we just got up walked out. Drove home which is 50 mins away from this unprofessional dealership yet again without a car. DO NOT GO TO THEM THEY ARE THE WORST!!!!! More

As I read previous reviews, I ask myself, did I go to a different dealership? I had nothing but a GREAT experience! Rocky is the bomb! He took my situation and made it nothing but a win win! The staff different dealership? I had nothing but a GREAT experience! Rocky is the bomb! He took my situation and made it nothing but a win win! The staff was very friendly and helpful. The car I bought was the newest vehicle with the lowest miles I've ever had! Rocky made sure I was HAPPY when I left and was very thorough about how the process would go BEFORE I got there. And, when I got there, NOTHING CHANGED! How many people can say that when we talk about car dealerships. I will definately tell my friends about my experience with Rocky. He's definately the guy to see! You can beleive I will be reaching out to him when it's time for my next car! Thanks Rocky! More

I was looking on this dealerships website for a used car. The prices seemed to be significantly lower than other dealerships I had been to, so I decided to go and test drive some vehicles. The first thing I The prices seemed to be significantly lower than other dealerships I had been to, so I decided to go and test drive some vehicles. The first thing I noticed was the huge selection. I walked around for quite a while, no sales person to be found. I went inside to see if I could get a sales person and 3 guys were just standing by the door shooting the breeze. One guy in particular made a stupid comment to me, I should have just left but I decided to stay and drive a car. The guy who was helping me was not very friendly and made me feel like I was a waste of his time. I noticed, upon closer inspection that all of the cars had flaws. Some had significant amounts of scratching, evidence of fender benders and hail damage. It was quite apparent at that point why they were cheaper. If I could have rated this dealership lower I would have. Don't wast your time, don't go to Bloomington Lincoln Mercury. More

Looking at 3 different model cars, all 1 year old. Was told they were all the same price, but salesman would not tell me what the price was after several attempts. Wrote up the sale on a 09 malibu for 15, told they were all the same price, but salesman would not tell me what the price was after several attempts. Wrote up the sale on a 09 malibu for 15,900 and still not being told the price until it was on the purchase agreement. I got home and checked their Craigs list ad for this car, thinking it was all 3 vehicles were selling for less. It was still on Craigs list for 12,900. I was LIVID!!!!!! DISHONEST AND DECEITFUL SALESMAN!!!!!! I called back, salesman gone for the day, demanded to talk to manager! Read him the Riot act. Asked him how he would feel if someone did something like this to him? I also threatened to call the Better Business Bureau and will put a stop payment on my down payment check if not resolved!!! He said he understands, and come back tomorrow and they will have new paperwork for the 12,900 price that it is advertised at. I came back and they followed through I feel only because of my threats and an uncashed downpayment check that would stop the sale of the car, which is not what they wanted! VERY DECEITFUL PEOPLE AT THIS DEALERSHIP. THIS DEALERSHIP WILL NOT STAND THE TEST OF TIME WITH BUSINESS PRACTICES LIKE THIS!!!!! More