Lincoln of Coconut Creek

To whomever this email may concern I purchased a vehicle from Lincoln end of sept 2023. Moments after leaving dealership I notice when braking my front driver tire shake badly upon apply brakes to stop and from Lincoln end of sept 2023. Moments after leaving dealership I notice when braking my front driver tire shake badly upon apply brakes to stop and that my steering column would not adjust for comfortable handling of the wheel. I notified my sales guy Damien and was told to bring car in. I bought car in and was told to take it to Mercedes that’s located behind dealership because you did not have to tools to assess the problem and that the diagnostic fee would be covered by dealership and if it is the front brakes and rotors per Bryson it would be covered for the inconvenience. Coconut creek Mercedes informed the car would not be looked at til 2weeks. I bought car back to Lincoln and was told to take it back to Mercedes. I took car to Ft. Lauderdale mercedez where they discovered my front brake and rotors were worn.i took my work order from Mercedes and gave a copy to the dealership and was told by Bryson that my car would have to come in next month on the 11/3 for services to take place. I bring my car in and pick up my car on 11/22 and my front still shakes. After inspecting my car my front brakes or rotors were not done as I was told. I called and was informed my brake brakes and rotors were change. that not what I was told would be done. I was not told by my service advisor that my initial reason for bringing my car in was not going to be done, but instead my rear end would be. That not fixing my problem my car still shakes when applying bra More

They repaired the recall issue however would not honor the repair that is covered under warranty. the repair that is covered under warranty. More

We had a great experience especially with Marvin. He helped get us the car of our dreams. He was patient and made all attempts at getting the best price for us. We really appreciate Marvin very mu He helped get us the car of our dreams. He was patient and made all attempts at getting the best price for us. We really appreciate Marvin very much! More

Parts came when they said. Car was ready when they said and was able to provide a loaner since kept car overnight. Car was ready when they said and was able to provide a loaner since kept car overnight. More

My Goddaughter purchase a car with no warranty, but the engine light was on, and the dealership said they would check the car out and fix any problem 8 days later upon picking the car the light was still engine light was on, and the dealership said they would check the car out and fix any problem 8 days later upon picking the car the light was still on, I took it to my mechanic because we were told they couldn't found nothing wrong and didn't know why the check engine light was on, my mechanic told us it was a bad sensor , we took it back for repairs, now the car is fine, we was treated great by the financial team really helped us, the staff was also professional and helpful. More

Dominic is an excellent service personnel. Sevice was very timely and efficient. The service exceeded my expectation. Sevice was very timely and efficient. The service exceeded my expectation. More

Excellent remote-sales support! Marvin Saunders with the support of Dylan and John (finance), provided a great purchase experience. Marvin got me an exceptional deal and we were abl Marvin Saunders with the support of Dylan and John (finance), provided a great purchase experience. Marvin got me an exceptional deal and we were able move things along in a timely manner. I appreciate the communications and adherence to commitments. Thanks again! More

Perfect transaction Maurice is a great salesman. Attentive to my needs It is my 3rd transaction with Maurice. Attentive to my needs It is my 3rd transaction with Maurice. More

Lincoln of coconut creek has provided excellent service, I really appreciate the effort theh put in to assist me I really appreciate the effort theh put in to assist me More

Marvin really cares about his clients. He wants to make them happy with their needs met. He will go to the managers to express your requests and tries to get them met. They try to find you He wants to make them happy with their needs met. He will go to the managers to express your requests and tries to get them met. They try to find you the right fit. Texted me the day after to see how things were. More