Carlos Santos

False price advertising. I went to Lincoln of Coconut Creek to see a 2020 Jeep Wrangler advertised on their website for $23,995. I had reviewed the listing in advance and I went to Lincoln of Coconut Creek to see a 2020 Jeep Wrangler advertised on their website for $23,995. I had reviewed the listing in advance and brought a $1,000 coupon, which they said was applied. Once pricing was presented, the experience went downhill. I was given a written quote of around $30,000 out the door, which was thousands higher than the advertised price, even after the coupon. The increase came from large dealer-added charges (including a reconditioning fee and other add-ons) that were not included in the advertised price and were treated as mandatory. I also learned that the price would be $1,000 lower only if I financed through the dealership, and $1,000 higher if I paid cash. When I calmly pointed out these discrepancies and asked for clarification, the manager became defensive and hostile and claimed that I was being insulting or confrontational, which was not the case. I was simply asking about the price differences. He then refused to let me take a photo or copy of the written quote as if it would be a highly sensitive piece of evidence, pointing to the quote it said it was “for internal use only.” Overall, the advertised price did not reflect the real price you are expected to pay, discounts were effectively offset by added fees, and raising reasonable questions about pricing was met with hostility and gaslighting. I would strongly recommend getting full out-the-door pricing in writing before visiting and not relying on the advertised price alone. More

Print

my sincere appreciation to the ambassadors at Lincoln of Coconut Creek the team is amazing my experience there was way behond expectations , from the time I arrive, and the delivery of the car, my thanks t Coconut Creek the team is amazing my experience there was way behond expectations , from the time I arrive, and the delivery of the car, my thanks to Marvin S. Carlos S. & Antony in finance. More

Print

Marvin is awesome! I’ve bought two Lincoln’s from him now, and he makes the process so smooth and simple! Definitely call him for your next car :) I’ve bought two Lincoln’s from him now, and he makes the process so smooth and simple! Definitely call him for your next car :) More

Print

Marvin was patient and professional as he assisted me with finding the perfect Nav for me. with finding the perfect Nav for me. More

Print

Great experience! Carlos and Marvin were able to get me a really amazing deal and everyone was very pleasant. Carlos and Marvin were able to get me a really amazing deal and everyone was very pleasant. More

Print

Marvin was great, very knowledgeable of the car I was looking for, knew everything about it. Never felt pressured from him, answer all questions I needed. Would recommend him to my friends and family. looking for, knew everything about it. Never felt pressured from him, answer all questions I needed. Would recommend him to my friends and family. More

Print

I recently purchased a vehicle from Coconut Creek and couldn’t be happier with the experience. From start to finish, the customer service was exceptional. The team was professional, attentive, and went a couldn’t be happier with the experience. From start to finish, the customer service was exceptional. The team was professional, attentive, and went above and beyond to ensure I got an amazing deal. They worked with me every step of the way, offering clear communication and making the process seamless. If you’re looking for a dealership that truly cares about its customers and provides unbeatable deals, look no further. Highly recommend! More

Print

Carlos was very patient and understanding of our needs when purchasing our Aviator. He worked with us for almost a week to find the right vehicle and financing that was to our satisfaction. He answered ph when purchasing our Aviator. He worked with us for almost a week to find the right vehicle and financing that was to our satisfaction. He answered phone calls and text messages without hesitation to make the sale happen. In the end we made the purchase , this would not have happened if Carlos wasn’t involved. This was one of the first times I was treated with honesty and fairness at a dealership . There should be more Managers like Carlos in this industry. More

Print

Marvin is a very experienced, professional, knowledgeable, hardworking guy. He listens, understands the customers needs and is great at responding to your text messages and questions promptly. knowledgeable, hardworking guy. He listens, understands the customers needs and is great at responding to your text messages and questions promptly. He goes above and beyond to ensure he finds the car that best suits the customer needs. Thanks Marvin for finding us our new Aviator. More

Print

This is our third Lincoln Corsair. Marvin and I were going back-and-forth a few times through Texts and I didn’t know that the reserve had changed with premium 12 and three both class Marvin and I were going back-and-forth a few times through Texts and I didn’t know that the reserve had changed with premium 12 and three both class and he did a video and that’s when I drove in and decided that we would work out our leasing deal. Marvin is very knowledgeable about Lincoln and he set up everything for us on our car before we pulled out and he called and checked on us a few times to make sure everything is good. I give him 10 out of 10 a big 10. Thank you Marvin for all you’ve done for us. We’ll see you in three years. And Carlos, the man who helped you put this deal together on the pricing we appreciate his honesty and he remembered us from last time we bought a car there. More

Print