Carlos Santos

Amazing customer service. They had me in and out without an appointment. Very considerate and friendly staff. I highly recommend coming here. They had me in and out without an appointment. Very considerate and friendly staff. I highly recommend coming here. More

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Santos, Andrew, Will, and Fernando in the Service Department make up part of the excellent team of employees at Coconut Creek Lincoln. They always make us feel like family instead of customers. Department make up part of the excellent team of employees at Coconut Creek Lincoln. They always make us feel like family instead of customers. And the girl in the center office always waves when we come in to deal with the guys Her name is Martha More

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Marvin was a great salesman. He explained all the features of the aviator reserve and was very thorough. They didn’t have the exact car I wanted on the lot, but they did a great He explained all the features of the aviator reserve and was very thorough. They didn’t have the exact car I wanted on the lot, but they did a great job of searching other dealerships and had one shipped down with having a couple of days. Very happy with the car and the service. More

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Only need 1 word great add clean new fast curious great service people especially Fernando service people especially Fernando More

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Excellent customer service. They went beyond expectations this time. Caring and helpful. That is what brings us back time after time. They went beyond expectations this time. Caring and helpful. That is what brings us back time after time. More

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False price advertising. I went to Lincoln of Coconut Creek to see a 2020 Jeep Wrangler advertised on their website for $23,995. I had reviewed the listing in advance and I went to Lincoln of Coconut Creek to see a 2020 Jeep Wrangler advertised on their website for $23,995. I had reviewed the listing in advance and brought a $1,000 coupon, which they said was applied. Once pricing was presented, the experience went downhill. I was given a written quote of around $30,000 out the door, which was thousands higher than the advertised price, even after the coupon. The increase came from large dealer-added charges (including a reconditioning fee and other add-ons) that were not included in the advertised price and were treated as mandatory. I also learned that the price would be $1,000 lower only if I financed through the dealership, and $1,000 higher if I paid cash. When I calmly pointed out these discrepancies and asked for clarification, the manager became defensive and hostile and claimed that I was being insulting or confrontational, which was not the case. I was simply asking about the price differences. He then refused to let me take a photo or copy of the written quote as if it would be a highly sensitive piece of evidence, pointing to the quote it said it was “for internal use only.” Overall, the advertised price did not reflect the real price you are expected to pay, discounts were effectively offset by added fees, and raising reasonable questions about pricing was met with hostility and gaslighting. I would strongly recommend getting full out-the-door pricing in writing before visiting and not relying on the advertised price alone. More

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my sincere appreciation to the ambassadors at Lincoln of Coconut Creek the team is amazing my experience there was way behond expectations , from the time I arrive, and the delivery of the car, my thanks t Coconut Creek the team is amazing my experience there was way behond expectations , from the time I arrive, and the delivery of the car, my thanks to Marvin S. Carlos S. & Antony in finance. More

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Marvin is awesome! I’ve bought two Lincoln’s from him now, and he makes the process so smooth and simple! Definitely call him for your next car :) I’ve bought two Lincoln’s from him now, and he makes the process so smooth and simple! Definitely call him for your next car :) More

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Marvin was patient and professional as he assisted me with finding the perfect Nav for me. with finding the perfect Nav for me. More

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Great experience! Carlos and Marvin were able to get me a really amazing deal and everyone was very pleasant. Carlos and Marvin were able to get me a really amazing deal and everyone was very pleasant. More

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