Let me start by saying my current lease is a 2014 MKZ purchased through Lincoln of Troy and had a great experience with the sales staff at that time. Unfortunately, this last visit has me second guessing if I should go through them anymore.
Yesterday, I had to take my car in for an oil change and was greeted by a very helpful and friendly service rep named Dave. He was great throughout my entire visit. My 2 star review is for their sales department, the service department and more specifically Dave were terrific.
While waiting for my car to be serviced I figured I'd talk to someone about an MKX as I plan to be getting another vehicle in the next 2-3 months and the MKX was near the top of the list. I was amazed when after about 25-30 minutes of looking, getting in and taking pictures of the car in the showroom that not one sales associate approached me about the vehicle. I was hoping to discuss general pricing and perhaps test drive a couple different powertrain options to narrow down the vehicle I would like, but not one word. Now some associates were busy with customers who may have made an appointment and I can totally respect that, but I also saw a few sales associates alone at their desk and who would look my way yet not approach me about my interest.
After about 25 minutes I decided to return to the lounge and wait for my vehicle, but after getting a little bored I decided to give the sales team one more chance to approach me, so I walked out to the showroom a 2nd time and again was spending a considerable amount of time looking at the 2 MKX's in the showroom, but to no avail...I still only received a couple of glances from a couple sales associates at their desk but no one approached me.
I am not sure if they thought I was a less than ideal potential customer due to my relatively younger age (I am 31) but regardless, I was a current customer looking to be a repeat customer and was truly let down by their clear lack of taking me seriously as a customer.
I should also note that the salesman I dealt with on my first visit (Shawn) no longer works there, otherwise I would've went directly to him (he was great). I figured this could be a great opportunity to meet a new sales associate but they clearly wanted nothing to do with me.