Lincoln of Troy
Troy, MI
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68 Reviews of Lincoln of Troy
The best of the best If you want top notch service Lincoln of Troy is the way to go!!! Mr. Maloufff went over and beyond all my needs in my new Black Label MKC. If you want top notch service Lincoln of Troy is the way to go!!! Mr. Maloufff went over and beyond all my needs in my new Black Label MKC. More
MKC Review Excellent straight forward approach in acquiring my 2019 MKC. Situation was comfortable with a postitive experience. Highly recommend Lincoln of Troy. Excellent straight forward approach in acquiring my 2019 MKC. Situation was comfortable with a postitive experience. Highly recommend Lincoln of Troy. It’s a people business with honesty and resolve. More
Terrible Customer Service to Black Label Customer I am a Black Label Customer and expected the highest level of customer service. Instead, I was sued by Lincoln of Troy. I rented a car for one day w I am a Black Label Customer and expected the highest level of customer service. Instead, I was sued by Lincoln of Troy. I rented a car for one day while my Continental was serviced. Troy blamed me for a 10 inch crack in the (covered) sunroof, which clearly took much longer than 1 day to form. Even though my insurance company gratuitously gave them $500, Troy sued me for a little less than $1500. What makes things worse is Troy decided not to make a claim with their own insurance company, which is the correct method to recoup. I have been a customer for years. At this point, I would not recommend Lincoln of Troy or the Lincoln Company after what they are putting me through. More
Perfect from start to finish Today, a beautiful Lincoln MKC was delivered right to my door by Eva Meade. From start to finish, Eva was fantastic. She was professional, kind, ext Today, a beautiful Lincoln MKC was delivered right to my door by Eva Meade. From start to finish, Eva was fantastic. She was professional, kind, extremely thorough (especially with the tutorial for this old lady who " didn't get it" over and over - and never lost her wonderful sense of humor. I would not hesitate to refer Lincoln of Troy and, especially, Eva Meade, to anyone wanting a wonderful purchasing experience. Eva Meade is not a salesperson, but rather a friend who helps folks get new cars and teaches them how to make them work. God bless this lovely woman. Thanks to all at Lincoln of Troy. More
Very professional They welcome you as soon as you enter the showroom, very courteous and professional. They will even offer you a beverage or a snack. I highly recommen They welcome you as soon as you enter the showroom, very courteous and professional. They will even offer you a beverage or a snack. I highly recommend Lincoln of Troy More
Outstanding Experience!!! Based upon several recommendations, we visited Lincoln of Troy. We had an outstanding experience dealing with Jerry Burnard and Elizabeth Kujala. We Based upon several recommendations, we visited Lincoln of Troy. We had an outstanding experience dealing with Jerry Burnard and Elizabeth Kujala. We leased an MKZ and we've never had an easier vehicle transaction. They went above and beyond what we had expected. Jerry brought the MKZ to our home for the transaction and he was very thorough in explaining the vehicle's features, as well as pairing our phones, with the vehicle and programming it for our garage door. His attention to detail and communication was impressive. We are completely satisfied with the entire process! More
Amazing experience! Just leased an mkc black label from Lincoln of Troy & had an amazing experience! Ask for mark! He was so helpful! I love the car & can't say enough ab Just leased an mkc black label from Lincoln of Troy & had an amazing experience! Ask for mark! He was so helpful! I love the car & can't say enough about the experience! Wonderful! More
Worst service My experiences with the service department have been beyond bad. Nobody knows anything and it takes then 30 minutes to figure anything out. No communi My experiences with the service department have been beyond bad. Nobody knows anything and it takes then 30 minutes to figure anything out. No communication. More
Great Experience! This was the best automobile buying experience I've ever encountered. Suzie was great in setting my appointment. I was greeted when I arrived by Julie This was the best automobile buying experience I've ever encountered. Suzie was great in setting my appointment. I was greeted when I arrived by Julie, the receptionist, with a big smile and she is incredibly personable. She quickly directed me to Mark, my salesman, who couldn't have been more knowledgeable and after a little negotiation gave me a terrific deal on an MKZ. I can't believe I'm driving this fine vehicle for this price. Dawn in finance was delightful at the signing of the paperwork. Finally, Elizabeth, the Sales Manager, thanked me profusely for my business. She made me feel that I had made the right decision on my purchase. She is right....My MKZ is a joy to drive at a terrific price! More
Great Buying Experience My experience purchasing a 2017 MXZ was fabulous. Salesperson, Doug Stolz, was extremely helpful finding the right car for me. I have used the servi My experience purchasing a 2017 MXZ was fabulous. Salesperson, Doug Stolz, was extremely helpful finding the right car for me. I have used the service department for years. They took very good care of my previous vehicle. More

