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Lincoln of Troy

Troy, MI

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rated
68 Reviews

1950 W Maple Rd

Troy, MI

48084

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68 Reviews of Lincoln of Troy

November 17, 2018

The best of the best If you want top notch service Lincoln of Troy is the way to go!!! Mr. Maloufff went over and beyond all my needs in my new Black Label MKC. More

by NSharak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eli Malouff
Dec 03, 2018 -

Lincoln of Troy responded

Hello! Thank you so much for choosing Lincoln of Troy and we hope you're loving your new Lincoln Black Label MKC! We're so glad you had a wonderful experience with Elie and if any questions arise, please feel free to reach out to Elie directly - he would love to hear from you!

November 15, 2018

MKC Review Excellent straight forward approach in acquiring my 2019 MKC. Situation was comfortable with a postitive experience. Highly recommend Lincoln of Troy. More

by G111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Burnard and Suzie Karjo.
Dec 03, 2018 -

Lincoln of Troy responded

Hi! Thank you for sharing your experience at Lincoln of Troy. We work with our Lincoln Product Specialists to ensure they are providing our guests with an easy, comfortable, and seamless experience and it sounds like Jerry and Suzie delivered on that for you! Please feel free to reach out to Jerry should you have any further questions or concerns regarding your Lincoln. Come back and see us soon!

November 14, 2018

Terrible Customer Service to Black Label Customer I am a Black Label Customer and expected the highest level of customer service. Instead, I was sued by Lincoln of Troy. I rented a car for one day w More

by carltondwatson
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Shawn McGoff
Nov 15, 2018 -

Lincoln of Troy responded

Carlton, In the past when a guest has filed an insurance claim, the insurance company has covered all the damage. Please contact our service manager Shawn (888-905-6260) to help you get this resolved.

Nov 15, 2018 -

carltondwatson responded

As you absolutely know, I have spoken to Mr. McGoff, who reiterated that Lincoln of Troy would continue with the lawsuit against me. Lincoln of Troy, and Mr. McGoff, continues to ignore the fact that this is not a loss that I am responsible for. This has nothing to do with your blanket statement about past claims (which I assume were all situations where the customer actually caused damage). Nonetheless, my insurance company has repeatedly asked Lincoln of Troy for its own insurance documents and proof that it was submitted to its own insurance company, to which Lincoln of Troy has not responded. This is continuous poor handling on the company's behalf.

Feb 12, 2019 -

carltondwatson responded

As an update to my previous review- I had to take two half days off of work to defend myself in small claims court against the frivolous lawsuit filed by Lincoln of Troy and against me. At the conclusion of the hearing, the Court determined that Lincoln's lawsuit against me had no basis and threw the case out. Even still, after wasting the time of a Black Label Customer and putting me through a lawsuit (in which they ultimately lost), no apology. Lincoln has lost a customer for life. I would ask anyone to strongly consider whether they want to spend money with a company / dealership that would sue their best customers.

August 23, 2017

Perfect from start to finish Today, a beautiful Lincoln MKC was delivered right to my door by Eva Meade. From start to finish, Eva was fantastic. She was professional, kind, ext More

by Patsy Ann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I didn't have a lot of contact with other employees - but all were professional and kind.
July 27, 2017

Very professional They welcome you as soon as you enter the showroom, very courteous and professional. They will even offer you a beverage or a snack. I highly recommen More

by angela carroll
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Nikprelaj
June 22, 2017

Outstanding Experience!!! Based upon several recommendations, we visited Lincoln of Troy. We had an outstanding experience dealing with Jerry Burnard and Elizabeth Kujala. We More

by j. niemiec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Burnard, Elizabeth Kujula
June 01, 2017

Amazing experience! Just leased an mkc black label from Lincoln of Troy & had an amazing experience! Ask for mark! He was so helpful! I love the car & can't say enough ab More

by Hk123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark N.
March 29, 2017

Worst service My experiences with the service department have been beyond bad. Nobody knows anything and it takes then 30 minutes to figure anything out. No communi More

by Mark Michail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ka
February 23, 2017

Great Experience! This was the best automobile buying experience I've ever encountered. Suzie was great in setting my appointment. I was greeted when I arrived by Julie More

by Larry Lipovsky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark, Elizabeth, Julie, Dawn and Suzie
January 30, 2017

Great Buying Experience My experience purchasing a 2017 MXZ was fabulous. Salesperson, Doug Stolz, was extremely helpful finding the right car for me. I have used the servi More

by Cynthia Ostrowski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Stolz
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