Lincoln of Troy

Great experience Dan was exceptional. My service tech stayed late to get my car ready for an emergency trip to Florida.worked very hard to please me. Dan was exceptional. My service tech stayed late to get my car ready for an emergency trip to Florida.worked very hard to please me. More

Poor service I took my MKS in for service and initially received a call that it was the timing chain. I later received a call that since they didn't have proof of I took my MKS in for service and initially received a call that it was the timing chain. I later received a call that since they didn't have proof of all of my oil changes (some of the oil changes provided by lincoln dealerships they didn't have records for) the warranty may be void. They wanted to charge me to drop the engine to see. In talking to several friends and clients, I was advised that I would be at the mercy of the dealership if I proceeded. Several friends use Varsity Lincoln and are very happy, so I took it there. They said it was under warranty, determined it was the timing chain, and fixed it at no cost. I am a single female and many friends wonder if Troy was trying to take advantage of that. It was the service that lead me to choosing the Lincoln MKS over the Ford Taurus SHO. Lincoln of Troy did not provide that service. As a side note, I mentioned to an attorney friend that I didn't want to call around to get all of my receipts of oil changes to prove I had them done. He told me I did not have to prove it. The dealership would have to prove I didn't have oil changes. He mentioned a class action law suit that started in California with another car company. Even so, I will now be keeping receipts in my glove box. More

Will recommend to family and friends! The minute I walked in the door to the minute I drove away in my new MKZ, I felt very special. Eli was informative and took care of me like I was fam The minute I walked in the door to the minute I drove away in my new MKZ, I felt very special. Eli was informative and took care of me like I was family. I know I got the best deal possible, and he helped me make an informed decision, answered all my questions and guided me through the purchase of my new vehicle. He was quick to respond to phone calls, and my emails. I would recommend him to anyone looking to buy a Lincoln. Everyone I worked with at Lincoln of Troy was helpful and friendly, especially Eli. More

Horrible experience. Lincoln of Troy has decided to take me, one of their customers, to small claims court based on a mistake made by their service department when handlin Lincoln of Troy has decided to take me, one of their customers, to small claims court based on a mistake made by their service department when handling recall repairs on my 2013 MKZ. They installed a part on my vehicle without checking warranty coverage (or lack thereof) and are now trying to hold me accountable for a $387.97 bill which Lincoln Motor Company will not reimburse their dealership for. (This is over a cup-holder latch, mind you) They did not call me for authorization to install the part… They did not quote me for cost… After repeated requests (as recent as yesterday) for them to provide documentation showing I agreed to the repair, I have yet to receive anything… A mistake has been made by them, whether intentional or not I have yet to determine. I tried everything in my power to work with the dealership by offering the part back, trying to speak with the owner, etc. This all proved to be a waste of time. After waiting two weeks to speak with the owner of Lincoln of Troy and having him promise me a call back he did not follow through. Complete incompetence from the service writer all the way up to the owner and they will be held accountable. As of yesterday I received a letter that I am being sued. I am not intimidated by this at all. I have talked to other Lincoln service managers and all agree this was a mistake made by Lincoln of Troy. I have been a customer of theirs for over a year and a half, servicing my car there on numerous occasions. I will update this review after the court date. I am not happy. I will not sit quietly on this. More

Wonderful service and great people I have been coming to this dealership for several years. The last two times, Jerry Burnard has worked with us to get the car I want. The process has I have been coming to this dealership for several years. The last two times, Jerry Burnard has worked with us to get the car I want. The process has been quick and easy. As well, the maintenance staff and our rep is great. More

Jerry exceeded by expectations! My local dealer could not find the car I was looking for, but Jerry was able to locate one. He was very knowledgable and helpful in making my out-of-s My local dealer could not find the car I was looking for, but Jerry was able to locate one. He was very knowledgable and helpful in making my out-of-state purchase as easy as possible. I love my Lincoln MKZ AWD. More

Quality Service I had been to a number of dealerships looking for a new car. Sadly to say this was the only one that acknowledged me when I walked in the door, the o I had been to a number of dealerships looking for a new car. Sadly to say this was the only one that acknowledged me when I walked in the door, the only dealership in which I did not have to ask for help to buy a new car! And there it started with what was the finest of service that I have yet to experience when buying a new car. From the sales representative, Karl, to the receptionist, all were top notch in providing an environment in which I got to buy a car. I highly recommend Lincoln of Troy to anyone who is looking to be treated with genuine respect and care. More

I love my Lincoln and Lincoln of Troy Shopping for a new car for a woman can sometimes be a challenge and not often a pleasant one at that. I went to Lincoln of Troy and immediately felt Shopping for a new car for a woman can sometimes be a challenge and not often a pleasant one at that. I went to Lincoln of Troy and immediately felt like part of the family. I was treated very warmly and professionally from the onset and had the best experience obtaining my first lease car. From the moment I walked in the door and was greated to meeting my salesperson Karl Keck who was great, I was impressed with the friendly, knowledgeable, and professional staff. I test drove a couple models and then got down to the serious buisiness of leasing where I never felt at a disavantage. The dealership worked to make the deal and stay within my budget. Their attitude, fairness, and desire to make me a customer resulted in me picking up my new MKC the next day. It was an excellent experience and will definately go back again. More

Great car buying expreiance! I recently leased my third Lincoln, from Andy Elrod at Lincoln of Troy, they call it a red carpet lease and that is an understatement. The staff at L I recently leased my third Lincoln, from Andy Elrod at Lincoln of Troy, they call it a red carpet lease and that is an understatement. The staff at Lincoln of Troy is top notch from the receptionist to the service techs and everyone in between. I have purchased or leased many cars in my life time and I must say I have never been treated as well as I have at Lincoln of Troy. When it comes to sales, Andy Elrod, is the best! He will go the extra mile to make sure that you get the best possible deal available, it's been a real pleasure doing business with him. Ron Galli More

THE GREATEST I would like to say everyone was so helpful, Ryan our salesmen was so nice and great to talk with. I will always recommend them to everyone. Elizabet I would like to say everyone was so helpful, Ryan our salesmen was so nice and great to talk with. I will always recommend them to everyone. Elizabeth was wonderful. I really love my car and the dealership. More