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Lincoln of Wayne

Wayne, NJ

4.9
311 Reviews
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1910 State Route 23

Wayne, NJ

07470

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Showing 311 reviews

July 20, 2019

Lincoln of Wayne, NJ I called two weeks prior to my appt day to make sure I get the same car that I have as a loaner. When I entered the service center, a customer was com More

by Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jul 26, 2019 -

Lincoln of Wayne responded

Hello, I am so sorry to hear of the inconvenience you experienced when bringing in your 2011 Navigator in for Service. I completely understand your frustrations and would love the opportunity to explain our position further. Our goal is to always provide a loaner vehicle for our clients that is similar to their own. This is something we believe in and choose to provide for our clients. In this light, we always let clients know that this is our goal but within our regular appointment scheduling but is not guaranteed to be the exact model. If in fact it is a requirement from one of our clients and not simply a preference, we can always accommodate this but it would have to be scheduled accordingly. This is why when you had come in for service and expressed the need for something the same size we mentioned we would be able to provide you with the next one that came in. As Nick our Service Manager mentioned, it wasn't something we were able to do at that exact moment, but something we would have been happy to do at a later day and time. We would have even brought it right to you and picked your vehicle up so that you weren't inconvenienced by a different appointment. In regards to the "copayment" we always disclose to our clients that there are potential diagnosing fees when inspecting a vehicle. We believe in complete transparency with pricing. We always explore any and all potential warranties that our clients have and always apply them accordingly. In a scenario where you have coverage the only expense would be your deductible if there is one. I hope this all makes sense, again I apologize. Our offer still stands to have our valet team bring you a Navigator loaner ( we have several new model Navigators in our fleet) right to your home or office and deliver your vehicle back to you when it is complete. All of our services come with a hand car wash but I would be happy to extend you a Complete Executive Detail for the inconvenience. My family has been here for a very long time and have been because of our willingness and ability to always work with our clients in all situations. I would love to personally do just that for you. Please call me anytime. We hope to see you soon. Regards, Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

June 22, 2019

Not the nicest people I have ever met I have decided not to use Lincoln of Wayne fany longer for service on the vehicle I bought there. Nothing terrible ever happened, but I have gotten t More

by Lincoln/Ford Guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Can’t remember
Jul 30, 2019 -

Lincoln of Wayne responded

Hello, Thank you so much for taking the time to leave us a review. I am so sorry to hear that your experience wasn't a good one. I assure you, every client matters every time. My family has been here since 1962 and our success is rooted in treating people the right way. I am so sorry to hear that you experienced otherwise. Please call me directly anytime to discuss further and I can learn of ways we can improve. We are in the business of exceeding clients expectations, I would love the opportunity to do just that for you. Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

December 24, 2017

very responsible and professional people I have bought 3 cars from this dealer . My first car was a 1998 grand marquis still my son have it now is a car that goes to shows. the second car al More

by wleon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim and Cindy
October 27, 2017

Unethical Practices PLEASE READ BEFORE PURCHASING FROM THIS DEALERSHIP. This is a real and truthful review. I purchased a certified 2015 Lincoln lease return for ove More

by LincolnGuy1
Recommend Dealer
No
Employees Worked With
Tim Cirule
October 03, 2017

Used Honda Bought a used Car from them. Cant speak highly enough of Tim and his team. I was in New York so Tim Face-timed me to show me closeups of the car insi More

by Don A.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim
August 11, 2017

Used Lincoln purchased Was treated like I was buying a top level new Lincoln while I was actually purchasing a certified used entry level 3 year old Lincoln. Patient, helpfu More

by TJN Jr.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ferdinand Edwards
February 11, 2017

Bought a used Lincoln for son This dealership is not only family owned...but they really take care of you and welcome you in. Everyone here truly wants to help you with your needs. More

by hopebriannest@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilton, Joe
November 14, 2016

Used car purchase Chuck S. Did an outstanding job. He took time to explain all the options and answer any other questions I had. The staff made me feel special. I ho More

by Xxxx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Shoenfeld
October 21, 2016

Bought Lincoln MKZ 2008 for my son This is the best dealership I've ever been in. The salespeople are incredible and the service department is even better. This dealership stands behind More

by Carforson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilton in Sales. Jay in Service.
April 24, 2016

Ariel at Lincoln of Wayne is Excellent Ariel at Lincoln of Wayne was incredibly attentive to our wants and needs from the moment we walked into the dealership to the time we picked up our M More

by peter p
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Buzz