Lindsay Cadillac of Alexandria - Service Center

Update;Donna tried to help and resolve my issue. even Update; Donna tried to help and resolve my issue. even though the new key and old key is not properly working because it cut too lose. She did mail a Update; Donna tried to help and resolve my issue. even though the new key and old key is not properly working because it cut too lose. She did mail a new key. I give her five star just for trying to resolve, but many lessons learned. I brought my Cadillac DTS for key and programming. I paid a total of $249 to get the key cut and programmed. They said my key is good, and I paid for it. I paid for a tow truck company to bring the car to me. After spending money in towing for taking the car to the dealership and getting the car back to me, and paid Cadillac for key and programming, Now, when I put the key, the anti-theft turns on, it doesn't click; the key is not working on doors. My mechanic is saying that there is a problem with the key. I tried to speak to Donna Wozniak and attempted to resolve the issue, and she hanged up on me. I called five times today, no answer, and I just left her a message. After spending all that money, time, and effort, I am stranded and waiting on them. I am distraught and did not expect to receive a service from a Cadillac dealership like this. I will not give up until resolved, I will contact BBB, and share my experience on google, yelp, and social media I hope she gets this resolved and does the right thing. I will update my review as I hear back, hopefully. More

Always get prompt friendly service. Valet service greatly appreciated especially during this time. Receive good recommendations from service rep. Confident that safety is a priority greatly appreciated especially during this time. Receive good recommendations from service rep. Confident that safety is a priority More

Craig at the Service Dept is great! Always helpful, Knowledgeable and honest. He is Always prepared with my cars warranty info and gives good advice and recommendations. Knowledgeable and honest. He is Always prepared with my cars warranty info and gives good advice and recommendations. More

I always receive excellent service from Donna Wozniak! My car was picked up, serviced and returned. All repairs were made and the car was washed. Donna's consistent outstanding service makes me a devoted Lin car was picked up, serviced and returned. All repairs were made and the car was washed. Donna's consistent outstanding service makes me a devoted Lindsay Cadillac customer! Kudos to Donna! More

My experience with the service department was so smooth. Michelle Perez took great care of me from start to finish. Professional and patient. Great job! Michelle Perez took great care of me from start to finish. Professional and patient. Great job! More

Nice meet and greet well respectful keep me up on everything that was going on with my vehicle. Well return soon and have some other work done. everything that was going on with my vehicle. Well return soon and have some other work done. More

Absolutely horrible experience with the service department Sergio..blamed me for them washing my car with there machine and screwing up my $2000 sealant... Spoke with Sergio's manager explain to hi department Sergio..blamed me for them washing my car with there machine and screwing up my $2000 sealant... Spoke with Sergio's manager explain to him the situation he was arrogant cocky talked down to me and blamed it on me as well that it's my job to tell the gentleman who Parks the car in Spanish not to drive my car through the car wash I should have conveyed that to the Spanish guy who doesn't speak English not to drive my car through the car wash Sergio is racist and I got the vibe from Sergio's manager the same good old boys network More

I have been a LIndsay Cadillac customer since 1980 - sales and service. I have always been pleased. Everything at LIndsay is professional with no complaints.. sales and service. I have always been pleased. Everything at LIndsay is professional with no complaints.. More

Service was fast, on time and correct. Michelle is a pro and easy to work with. Cadillac CTS has been problem free. Excellent car. Great service and easy to work with. Cadillac CTS has been problem free. Excellent car. Great service More

I went to Lindsay Cadillac of Alexandria and they did an excellent job in taking care of my caddy. The service was incredible the labor was impeccable and my car runs like it’s a brand new. Thanks to my con excellent job in taking care of my caddy. The service was incredible the labor was impeccable and my car runs like it’s a brand new. Thanks to my consultant Michelle Perez for taking excellent care of me. More