Lindsay Chrysler Dodge Jeep Ram

WOW,,, Never again! My wife and I recently went to Lindsay Chrysler Dodge Jeep Ram to look at a Jeep Wrangler that the salesman stated was in stock as of Friday evening 9 My wife and I recently went to Lindsay Chrysler Dodge Jeep Ram to look at a Jeep Wrangler that the salesman stated was in stock as of Friday evening 9/23/2016. It is a 4 hour drive from Ghent WV to Manassas VA. When we arrived there Saturday afternoon a salesman greeted us and asked if he could help us with anything. I stated that we were looking for a Jeep and told him which one we wanted to see. At that time he laughed and said he had sold that vehicle two days prior. We looked at a Chrysler 300s that the salesman stated was reduced to $29,000.00, new, in great condition, no problems with it, listed under their sales promotion and even our military rebate would apply. It was All Wheel Drive and new, this was a good car for us at that price. While negotiating over the value of our trade in and the price of their car, we were unable to come to what seemed like a fair trade for us and decided to go to a different car dealership. As we decided to leave, the sales manager, John Melber, asked what it would take for us to purchase the Chrysler 300, I told him I would purchase it if he would accept my trade and keep my payments at $625 per month for 60 months. He agreed and we shook hands. Then we waited for the opportunity to meet with the finance manager. Once she was available and we met with her in her office, as we were talking with her and giving her information the computers at the dealership went down. it was now after 8pm and we had already been there approximately 4 hours. It was dark already and we asked if the car was being cleaned and ready for us to look over, it had not been cleaned at that time and the salesman said he would ask them to get it into the cleaning area. It was about 30 min later when the finance manager said their computer were back up and she could meet with us. It was after 9pm by this time and she stated she had 5 other customers still waiting to meet with her and the dealership closes at 8. We were rushed through because she had so much to do and it was already late, she just printed our paperwork and said I will show you where to sign. We trusted that the price agreed upon with John was the price we were getting, and with feeling guilty about her needing to stay so late, we did sign the papers The finance department had not spoken to the sales manager about his final price or anything concerning the car, the finance manager just stated he worked it out and managed to get the $625 per month we had asked for. We were in such a rush due to the network being out, was already past 9, the finance manager was rushed and us...we had been told by John we were paying 625 a month for 60 months. But in fact we didn't even get the price of 29000 for the car after both Harold and Bo, the salesman's supervisor, both stated that was the selling price with the rebates and sales. Maybe to some degree this is was our fault since we were totally too rushed and were under the impression that the 625 per month was not an issue when you even stated John had set that price for us and then the finance manager explained the payment would be $708 per month with extended warranty. I do believe it was also on our part too since we did not question the contract and signed before asking, but we both feel we were kinda pushed through being it was so late. And then after the car was ready they wanted me to sign that the car had no problems or scratches while unable to even see it in the dark, I refused to sign. Then after driving home and the next day discover the contract they provided us was stated at an 84 month payback and not the 60 they had agreed to and furthermore above that, the car had been repaired and repainted, and not properly repaired, sags and runs in the paint, over spray all over the car, and not told anything about it. Once getting in touch with the dealership about this, they confirmed the car was repainted and repaired. This constitutes a fraudulent sale of the car to us. And the dealership will not return my calls concerning this matter. We have called several times and ask to speak with management with them refusing to return my call. More

I got a 2015 Jeep Grand Cherokee Limited I was very pleased with the sales lady Sandi. It was her first sale and she did an excellent job. She was very friendly and I told her what I was look I was very pleased with the sales lady Sandi. It was her first sale and she did an excellent job. She was very friendly and I told her what I was looking for and she helped me out. I got a good rebate. I shopped other dealerships and Lindsay had the best rebates around. More

Best service ever!!! I worked with Robert Jay and he was fantastic, very polite willing to help us at any moment, perfect handling of all the information we need, checking I worked with Robert Jay and he was fantastic, very polite willing to help us at any moment, perfect handling of all the information we need, checking all the time about how we feel if we agreed with the deal, everything, I highly recommend look for Robert Jay when you go there he is so wonderful than in less of 2 month I bought him 2 dodge ram 3500. The financial part we didn't with Victor also incredible job always looking for our best convenience, very pleased with the service. More

Great People, Good Service The people I worked with were very nice and they worked with me to get a lower interest rate that what I had with my bank. They also worked with me ba The people I worked with were very nice and they worked with me to get a lower interest rate that what I had with my bank. They also worked with me based on the fact that my co-signer and I work opposite schedules and could not be there at the same time. The time spent there felt a little lengthy since I was only there for one vehicle that I had already researched. Good experience and I have already recommended them. More

Worst Service Ever I went to the Manassas Dodge dealership today to purchase a 2016 Dodge Dart at the price listed on the website, that's where the problems start. Whe I went to the Manassas Dodge dealership today to purchase a 2016 Dodge Dart at the price listed on the website, that's where the problems start. When the sales people sales managers, and the website state that they will pay 125% of KBB and then offer you 10% below KBB that's xx. Also when you're told that you can't give KBB value on a car because it's too new, seriously xxx. You're also told that you sell the car car for the listed price on the website but all of a sudden that exact car isn't in inventory when I'm holding the keys and the price is $2000 more, and contradict yourself by saying you can't sell the car for the price listed on the same website, I really need explanation for that line. The best part is when your sale manager was trying to explain that a 2015 car with 30k miles was worth $6000 more than a 2016 with 1397 miles, yes that's correct less than 1400 miles and $6000. I called ahead and gave the trade in year, make, model, and amount owed to make sure no issues and that I could get the price with in a certain range but apparently that was a COMPLETE waste of my time along with the 1 1/2 I spent there. If your employees think this is an acceptable business practice someone should explain to that I will now tell everyone I can about how your people tried to completely screw me over and to stay away. I was willing to lose $2k to $2.5k but $6k . Never in my life have I felt like an idiot for wanting to purchase a car. Better luck in the future. More

Amazing Service! I traded my 2007 Jeep Wrangler for a brand new 2016 Jeep Wrangler! Ihab & Delma were absolutely amazing! I am truly grateful for their help and knowle I traded my 2007 Jeep Wrangler for a brand new 2016 Jeep Wrangler! Ihab & Delma were absolutely amazing! I am truly grateful for their help and knowledge! Thank you so much! More

A Car Buyers Nightmare. Okay, this is quite the story so brace yourself. I approached my car buying experience here with an open mind and positiveness but that didn't seem to Okay, this is quite the story so brace yourself. I approached my car buying experience here with an open mind and positiveness but that didn't seem to work out. I bought a BRAND NEW 2016 charger here and man was I in for a rude awakening. I saved for years for this and my mother and I were disrespected from the start. The moment I took the car onto the highway on my way home I noticed the speakers were blown. (I didn't listen to them before hand) so I therefore brought the car back the next day. They told me someone must've been tampering with the volume levels when they pulled it on the lot. So I had to wait and drive a rental for a little over week. I got the car back and after driving it a day or so I realize there's this very loud rattle coming from the dashboard area. So I had to take it back again.. They told me they could not locate a rattle and brushed me off. So I then proceeded to take it to a different dealership so they could take a look. They told me they located the problem and all the insulation had come apart in the dash and said they sealed it somehow. (Funny how Lindsay said they couldn't locate it) so as I'm driving the next day the rattle is right back again. At this point I'm so discouraged I wish I never bought the car. So I take it back to Lindsay again, mind you at this point I've taken like 8 trips an hour and half away. I tell them I'm done I don't want the car I'm over it, they said give us one more chance to find it. I agree. Cause at this point I didn't care. But now I've been in a rental for 2 weeks WAITING BEGGING for answers!! I call multiple times a day, can't get answers from any managers, my sales associate NOTHING. At one point a manager told me someone took my car home to test drive it and could not locate my car. ARE YOU KIDDING ME!! I'm currently in talks with corporate where they told me there's nothing they can do to help me. They can only make sure it gets repaired. Which is what I've been doing for over a month. Not to mention they've put over 200 miles on it from test driving it on this go around. I didn't think that asking for a brand new car that functioned properly was so much to ask for.. So here I am still currently not driving MY CAR. This whole experience has put my mother in tears and me at a stand still. What do you do when the dealership and corporate doesn't help you? If there's any advice I can give is stay FAR FAR AWAY from this place. The utter stress I've endured from this is more than words can say. The lack of professionalism here speaks volumes. I work in customer service myself and this IS NOT how you do business. YOUVE BEEN WARNED!!!! (Added at later date) I finally got my car back after 17 days and I am informed that while it was in their possession there was a crack put in the windshield extending across the entire thing. They are stating I have to pay for it. There is also a white spray that is on the driver side door panel and pieces of the panel itself MISSING. My problems still aren't fixed, still a loud rattle from the dash (which I just recorded again). I have to do a payment on a car I haven't even been driving and is defective. I'm still in talks with corporate. CON ARTISTS WILL GET YOU HERE STAY FAR FAR AWAY!! Save the heartache you will endure. More

Great JOb!! Derrick Pullen was very professional and he provided great customer service. He described all the details about the vehicle and asked all my concerns Derrick Pullen was very professional and he provided great customer service. He described all the details about the vehicle and asked all my concerns and questions. His knowledge and professional made my experience a Lindsay worth while and with no hassles. Great Job Derrick!!! More

top notch service from Klara! well, after searching the internet I found that the Dodge dealer in manassas, va was the cheapest on what i was looking for. the site is very easy to well, after searching the internet I found that the Dodge dealer in manassas, va was the cheapest on what i was looking for. the site is very easy to understand with the discounts and rebates. that said, my experience with the Sales(wo)man was the best i have ever had. I picked out 2 cars, changed my mind twice on selected cars....and Klara was extremely patient and most helpful. If your looking for a crysler dodge jeep or ram in manassas, PLEASE find Klara for the salesman. shes the kindest, most patient salesperson i have EVER dealt with! she has an extensive knowledge about the cars as well...and will put you in the car your looking for. oh! and shes very bubbly and in the cheeriest mood at all times....the best quality of all :) More

New Jeep Grand Cherokee Limited Went to Lindsay for the Internet Pricing. Luis was our Salesman. He is very friendly, knowledgable and helpful. Experience was great and easier t Went to Lindsay for the Internet Pricing. Luis was our Salesman. He is very friendly, knowledgable and helpful. Experience was great and easier than I expected. Great Dealership, Luis was great and love my Jeep. More