I recently visited LCDJ of Manassas and had an experience that makes the car buying process such a dreaded experience.
Firstly, the sales associate I spoke with on the phone shipped me to another associate upon arrival. The new rep wasted over an hour of my time simply trying to value my trade in.
My KBB trade value (which I chose the second to lowest condition to err on the side of caution was $4,750. They offered me $2,500.
I only looked at their used car inventory and when they came back with their bogus offer, I showed them my pre-approval with them through my lender for over 1% less financing and $2000 less than they quoted me. This was before any negotiations should have began.
After going back to the "office" the guy came back with exactly my pre-approval offer and told me there was nothing else he could do.
This was after wasting my time, being haphazardly shipped around from rep to rep and ultimately having to hike almost a half mile to pick up my car that was appraised because they were not valuing my time and left me sitting around.
I gave Bharam, the sales manager, a chance to make it right and was left with nothing but wasted time. I will never use or recommend this establishment. Games, tactics and no genuine care for my lost time.