First, the biggest issue - I got my standard service at the beginning of December. They filled my windshield washer fluid with a watered-down solution. How do I know? It froze, the full tank of it. I was caught blind on the highway twice, endangering both me and my family. I had to spend over an hour trying to thaw the tank with alcohol and real windshield fluid (i.e. if it's real it shouldn't freeze except in extreme temps, in which I was not). I wrote to the dealership online, received a confirmation email, and...nothing. Not a word. Not an apology for endangering me and my family, not an explanation, nothing. I tried to contact Dodge about this, but their online form is apparently defective, and I refuse to do this via the phone - I want whatever apology (or excuse) given in writing.
Overall, this service center isn't great. Every time I get my service (i.e. oil change and inspection) it takes 2+ hours. A basic car wash is supposed to be included (and I even requested it specifically last time), and has NEVER been provided. I have a long scratch on my vehicle as well, that I'm 99% sure came from the center - I'd never seen it previously, and it's on the driver's side so I'd think I'd have noticed. It's not deep and I have no proof, so I didn't pursue it, but it's just icing on the cake of negligence exercised here. They constantly leave the plastic and papers they use to sit inside the vehicle as well. With all of this combined, I can only wonder what type of terrible oil or other things they could be putting into my vehicle. I will no longer go to this center for any service.
The dealership itself is also party to this, in my opinion, since I contacted them several times about the service and did not respond. The purchase of the vehicle (over a year ago) was standard). The perks of this dealership are that it's clean and relatively out of the way, so you actually get service. However, be careful with the financing and "service package" - I was given the impression the service package I got would cover "everything but windshield and tires." Wrong. It literally only covers oil changes and inspections - no other fluids, pads, filters.