I've bought 4 new vehicles from this dealership over the years. I've been very happy with all of them - as well as the buying experience. In all cases, they had the car I was interested in available, offered excellent prices for my trades and gave me a fair price on the cars I bought from them. It didn't take forever to go through the purchase process either (something I always appreciate). I've also had my cars serviced there for many years - also good experiences and results. Whether it was routine maintenance or an unexpected repair, the service department never disappointed. However - the last two times I made service appointments and took my car in at the designated time, there was an issue - that being no one looked at my car the day of my appointment. The first time I was finally able to get them to look at my car late in the day after repeated calls. They fixed what was wrong - but had I not kept calling and complaining as to why they've not looked at my car all day and if I'd even get it back, it likely would have languished for at least another day. I was told during one phone call "we have cars here for a week before we get to them." I found that unsatisfactory and expressed as much given I had an appointment for the car to at least be looked at that day. Again, eventually they did and also did a quality repair. A couple months later, I took the car in for another maintenance issue - the brakes. Again, I had an early morning appointment and dropped off the car. This time I didn't have to make repeated calls - my service adviser called me late in the day saying they might look at it tomorrow. I contacted their service manager and relayed my concerns, and asked if it was now policy to disregard appointments and just get to it when they get to it? He responded with "no - its not their normal practice" and would look into it. I'm waiting to see how that goes. Point being that an otherwise good dealership seems to be slipping. Why schedule an appointment if no one is even going to look at your car the day of? If they told me when I dropped it off they weren't sure if they could get to my car today - that would have been one thing. But to call at the end of the day and say "maybe tomorrow we'll be able to look at it and see what needs to be done" is less than professional and certainly less than courteous. This is "strike 2" - one more and you're "out." There are three other dealers within 20 minutes of my house to choose from who have full service departments - I'll be sure to ask if "maybe tomorrow we'll get to it" their business model.