Lindsay Chrysler Dodge Jeep Ram

Great Experience My granddaughter was looking to trade-in her present vehicle. An appointment was set with this dealership. My granddaughter, her friend, twin grands My granddaughter was looking to trade-in her present vehicle. An appointment was set with this dealership. My granddaughter, her friend, twin grandsons, daughter, husband and myself appeared for this appointment. It was a very cold day and the dealership was very busy. Theresa Shepard assisted us and she was fantastic. The entire family was there all day and Theresa, who was suffering with a horrible cold, continued to be patient and work with us relentlessly to acquire a great trade-in deal for my granddaugher. She drove away in a 2014 Dodge Avenger that she loves. I was so impressed with Theresa's effort in securing such a terrific deal for my granddaugher coupled with the unbelievable prices on the used car section that caught my attention while waiting, that I ended up buying a 2012 Nissan Rogue with low mileage, still under manufacturer's warranty, for my twin grandsons, and I also received a great deal. The finance person worked very hard to find the best financing for both of the purchases. This does not represent my first experience with this dealership. We also purchased our 2007 Dodge Grand Caravan from this dealership. We have used their service department on a regular basis for several years. The personnel in the service department have always been quite helpful and honest as well as going out of their way to ensure we are taken care of. Lincoln in the service deparment has been outstanding! Our family would not hesitate to recommend this dealership to anyone. Call Theresa Shepard for fantastic sales assistance, caring interaction, and a great car sales deal. Use their service department and ask for Lincoln for great care, honesty. and public relations in providing any necessary service and repairs to your vehicle. More

I brought my car in on a Friday evening after my husband had spoken to a service representative explaining our problem with our rear tailgate of our T&C. We had recently gotten our window shot out and when had spoken to a service representative explaining our problem with our rear tailgate of our T&C. We had recently gotten our window shot out and when the glass people repaired the glass, the tailgate would not engage. After a few weeks of driving around with the door taped shut we brought it to our mechanic who was able to hook it to his computer and get the tailgate to close but only when hooked up to the computer. After another couple of weeks of not using the door but it staying shut because of the computer hook up by our mechanic we finally had the opportunity and time to bring it in to the dealer and see if they were able to figure out what was going on. When my husband spoke to the staff member in service he was told to bring it in and during the day on Saturday if they found time to take a look at it they would and let us know what was going on. On Saturday after we had to call around 3ish we found out they had taken a look at it and detected an issue with the assembly kit to the lift gate. He said that the gate was in the closed position at this time and we told him that we would pick up the car and decide if we wanted to pay the $500 bill to fix the problem. When I arrived with my husband and two children in the other car I paid my $110 bill for diagnosis and went out to my car. There I found the gate was not engaged. This was around 6. We were told we could pick up after the service center had closed and there would be someone there for payment and to give us our keys. I went back into the center and let them know that the car would not close. At first the receptionist politely told me that there was nothing that could be done because service was closed. I explained that I could not drive away with the car in its current state. She then got me the manager on duty from the sales department. At first this gentleman was not very willing to help until he realized the situation and went back in to talk to the receptionist and ask if she could contact someone from service and get authorization to give me a rental car until the car could be put back in the same state that it was prior to be bringing the car in. She began calling 3 people who were service managers trying to get someone to give authorization to give me a loaner car or figure out what had happened. After calling around for over 20 minutes she finally got in touch with Viktor. She attempted to explain the situation to him but it was obvious he was being difficult with her and not very professional. I was able to see this on her face as she spoke to him. I asked for the phone and began explaining my situation. Viktor began yelling into the phone "no, no, no, I am not giving you a loaner." He stated there was no loaner and that I just needed to drive away. I later found out he lied and there were plenty of loaners and all he had to do was give the authorization. I asked if he could at least give me some tape so that I could tape my door down. He said they had the tape but it was locked up and no one could get it for me. I ended the conversation letting him know I would put a dispute in with my credit card company and that I would write a review to let everyone know of the mistreatment I had received. I ended up having to have my husband go buy some rope and we had to tie my door down so that it didn't lift up while driving. We had to make a stop at Home Depot on the way home. When I restarted my car to leave it was dead and the battery had drained. We can only assume that during the diagnostics they drained my battery. We did not make it home until 1:30am with our two 7 year old daughters asleep in the back after waiting for a truck to come jump and possibly tow. On a side note, the receptionists stated that Mr. Lindsay had been there earlier in the day and if he had been there during this episode he would not have stood for it. Beware of this service department!! More

2012 Honda Pilot Working with both Jim Rubin and Hank in financing was a great experience. They are very friendly and knowledgeable, presented multiple options and go Working with both Jim Rubin and Hank in financing was a great experience. They are very friendly and knowledgeable, presented multiple options and got me processed very quickly. If you are going in to buy, definitely ask for Jim (who BTW is retired Navy with a Ph.D in aeronautical engineering). He is the man. More

THIS FACILITY WAS VERY FRIENDLY STAFF, THERESA SHEPARD FOLLOW ED UP WITH PHONE CALLS TO MAKE SURE EVERYTHING WAS GOING GOOD AND SHE WAS MUCH APPERCIATED FOLLOW ED UP WITH PHONE CALLS TO MAKE SURE EVERYTHING WAS GOING GOOD AND SHE WAS MUCH APPERCIATED More

I visited Lindsay Chrysler Dodge Jeep of Manassas after -------------PLEASE SEE UPDATE BELOW ORIGINAL REVIEW BELOW----------- ORIGINAL REIVEW: I visited Lindsay Chrysler Dodge Jeep of Manassas after viewi -------------PLEASE SEE UPDATE BELOW ORIGINAL REVIEW BELOW----------- ORIGINAL REIVEW: I visited Lindsay Chrysler Dodge Jeep of Manassas after viewing an autotrader add for a 2013 Dodge Dart Limited. The vehicle was listed at an exceptionally low price so I assumed that something was wrong. I couldn't have been more wrong. After a few phone calls, I was ready to visit the dealership. I took a day off work and drove to Manassas (about 1.5 hours away from where I live) to view the vehicle and hammer out a deal. My experience was great! Samuel Rosa worked with his finance team to get us very close to our ideal vehicle price. Samuel went the extra mile by helping me to learn how to drive a stick shift before I left the lot (this was my first manual transmission vehicle). I'm nearly two months into my purchase and I have to say that I couldn't be happier. My wife will be needing a new car in the next couple of years and I'm sure that Lindsay will be our first stop! --------------------------------UPDATE 04/17/17-------------------------------- I owned this vehicle for 4 years. While I received great customer service when initially purchasing the vehicle from Lindsay Chrysler, this has been the WORST vehicle that I have ever owned. This vehicle required more maintenance and repairs than any other vehicle I have ever owned. The sum total of all repair costs that this vehicle cost me were well over $6k (in addition to regular maintenance). These included failures of major engine and electrical components such as: Turbocharger, master/slave cylinders, clutch components, shifter, wiring harness, airbag control system, radio, passenger visors, driver seat control panel, exhaust manifold. This was a 2013 vehicle and these are not the type of components that should be breaking. I was finally able to sell this horrible car and buy a BMW instead. So far the BMW has out shined the Dodge in every way. AVOID DODGE DARTS! More

I think that Sam did a great job in providing information and making sure that we had all of our questions answered. If i was going to make another purchase i would definetly give Samuel Rosa a call first and making sure that we had all of our questions answered. If i was going to make another purchase i would definetly give Samuel Rosa a call first. -MMorales More

Lincoln as always was a great service adviser and I appreciate all of his great customer service skills! He is the best person to deal with in the service department! appreciate all of his great customer service skills! He is the best person to deal with in the service department! More

my experience was awesome. After being told one thing on the phone and then given a completely different price when I arrived at lustine jeep in woodbridge I called Lindsay Jeep and spoke with Robert Anders the phone and then given a completely different price when I arrived at lustine jeep in woodbridge I called Lindsay Jeep and spoke with Robert Anderson. They were very informative and straight forward. I arrived at the dealership and received the same price I was told. Actually it was a better price on a 2014 jeep unlimited sahara polar edition with more options on it. When I purchase my next jeep (and I will) I definitely will be going back to Lindsay. More