Lindsay Chrysler Dodge Jeep Ram

I brought my car in on a Friday evening after my husband had spoken to a service representative explaining our problem with our rear tailgate of our T&C. We had recently gotten our window shot out and when had spoken to a service representative explaining our problem with our rear tailgate of our T&C. We had recently gotten our window shot out and when the glass people repaired the glass, the tailgate would not engage. After a few weeks of driving around with the door taped shut we brought it to our mechanic who was able to hook it to his computer and get the tailgate to close but only when hooked up to the computer. After another couple of weeks of not using the door but it staying shut because of the computer hook up by our mechanic we finally had the opportunity and time to bring it in to the dealer and see if they were able to figure out what was going on. When my husband spoke to the staff member in service he was told to bring it in and during the day on Saturday if they found time to take a look at it they would and let us know what was going on. On Saturday after we had to call around 3ish we found out they had taken a look at it and detected an issue with the assembly kit to the lift gate. He said that the gate was in the closed position at this time and we told him that we would pick up the car and decide if we wanted to pay the $500 bill to fix the problem. When I arrived with my husband and two children in the other car I paid my $110 bill for diagnosis and went out to my car. There I found the gate was not engaged. This was around 6. We were told we could pick up after the service center had closed and there would be someone there for payment and to give us our keys. I went back into the center and let them know that the car would not close. At first the receptionist politely told me that there was nothing that could be done because service was closed. I explained that I could not drive away with the car in its current state. She then got me the manager on duty from the sales department. At first this gentleman was not very willing to help until he realized the situation and went back in to talk to the receptionist and ask if she could contact someone from service and get authorization to give me a rental car until the car could be put back in the same state that it was prior to be bringing the car in. She began calling 3 people who were service managers trying to get someone to give authorization to give me a loaner car or figure out what had happened. After calling around for over 20 minutes she finally got in touch with Viktor. She attempted to explain the situation to him but it was obvious he was being difficult with her and not very professional. I was able to see this on her face as she spoke to him. I asked for the phone and began explaining my situation. Viktor began yelling into the phone "no, no, no, I am not giving you a loaner." He stated there was no loaner and that I just needed to drive away. I later found out he lied and there were plenty of loaners and all he had to do was give the authorization. I asked if he could at least give me some tape so that I could tape my door down. He said they had the tape but it was locked up and no one could get it for me. I ended the conversation letting him know I would put a dispute in with my credit card company and that I would write a review to let everyone know of the mistreatment I had received. I ended up having to have my husband go buy some rope and we had to tie my door down so that it didn't lift up while driving. We had to make a stop at Home Depot on the way home. When I restarted my car to leave it was dead and the battery had drained. We can only assume that during the diagnostics they drained my battery. We did not make it home until 1:30am with our two 7 year old daughters asleep in the back after waiting for a truck to come jump and possibly tow. On a side note, the receptionists stated that Mr. Lindsay had been there earlier in the day and if he had been there during this episode he would not have stood for it. Beware of this service department!! More

2012 Honda Pilot Working with both Jim Rubin and Hank in financing was a great experience. They are very friendly and knowledgeable, presented multiple options and go Working with both Jim Rubin and Hank in financing was a great experience. They are very friendly and knowledgeable, presented multiple options and got me processed very quickly. If you are going in to buy, definitely ask for Jim (who BTW is retired Navy with a Ph.D in aeronautical engineering). He is the man. More

THIS FACILITY WAS VERY FRIENDLY STAFF, THERESA SHEPARD FOLLOW ED UP WITH PHONE CALLS TO MAKE SURE EVERYTHING WAS GOING GOOD AND SHE WAS MUCH APPERCIATED FOLLOW ED UP WITH PHONE CALLS TO MAKE SURE EVERYTHING WAS GOING GOOD AND SHE WAS MUCH APPERCIATED More

I visited Lindsay Chrysler Dodge Jeep of Manassas after -------------PLEASE SEE UPDATE BELOW ORIGINAL REVIEW BELOW----------- ORIGINAL REIVEW: I visited Lindsay Chrysler Dodge Jeep of Manassas after viewi -------------PLEASE SEE UPDATE BELOW ORIGINAL REVIEW BELOW----------- ORIGINAL REIVEW: I visited Lindsay Chrysler Dodge Jeep of Manassas after viewing an autotrader add for a 2013 Dodge Dart Limited. The vehicle was listed at an exceptionally low price so I assumed that something was wrong. I couldn't have been more wrong. After a few phone calls, I was ready to visit the dealership. I took a day off work and drove to Manassas (about 1.5 hours away from where I live) to view the vehicle and hammer out a deal. My experience was great! Samuel Rosa worked with his finance team to get us very close to our ideal vehicle price. Samuel went the extra mile by helping me to learn how to drive a stick shift before I left the lot (this was my first manual transmission vehicle). I'm nearly two months into my purchase and I have to say that I couldn't be happier. My wife will be needing a new car in the next couple of years and I'm sure that Lindsay will be our first stop! --------------------------------UPDATE 04/17/17-------------------------------- I owned this vehicle for 4 years. While I received great customer service when initially purchasing the vehicle from Lindsay Chrysler, this has been the WORST vehicle that I have ever owned. This vehicle required more maintenance and repairs than any other vehicle I have ever owned. The sum total of all repair costs that this vehicle cost me were well over $6k (in addition to regular maintenance). These included failures of major engine and electrical components such as: Turbocharger, master/slave cylinders, clutch components, shifter, wiring harness, airbag control system, radio, passenger visors, driver seat control panel, exhaust manifold. This was a 2013 vehicle and these are not the type of components that should be breaking. I was finally able to sell this horrible car and buy a BMW instead. So far the BMW has out shined the Dodge in every way. AVOID DODGE DARTS! More

I think that Sam did a great job in providing information and making sure that we had all of our questions answered. If i was going to make another purchase i would definetly give Samuel Rosa a call first and making sure that we had all of our questions answered. If i was going to make another purchase i would definetly give Samuel Rosa a call first. -MMorales More

Lincoln as always was a great service adviser and I appreciate all of his great customer service skills! He is the best person to deal with in the service department! appreciate all of his great customer service skills! He is the best person to deal with in the service department! More

my experience was awesome. After being told one thing on the phone and then given a completely different price when I arrived at lustine jeep in woodbridge I called Lindsay Jeep and spoke with Robert Anders the phone and then given a completely different price when I arrived at lustine jeep in woodbridge I called Lindsay Jeep and spoke with Robert Anderson. They were very informative and straight forward. I arrived at the dealership and received the same price I was told. Actually it was a better price on a 2014 jeep unlimited sahara polar edition with more options on it. When I purchase my next jeep (and I will) I definitely will be going back to Lindsay. More

I went to this dealership thinking that it is like all the other dealerships i been to but, to my surprise I was greeted in a very professional way. Samuel Rosa was my salesperson and i am extremely happ the other dealerships i been to but, to my surprise I was greeted in a very professional way. Samuel Rosa was my salesperson and i am extremely happy that he didn't pressure me into doing anything i didn't want to do. Sam, was very informative on several cars i looked at. Sam showed me all the features and benefits of these vehicles. I would recommend Samuel Rosa to the whole world. Overall it was an awesome experience. If you go buy at Lindsay Chrysler in Manassas you need to go see Samuel Rosa. More