Lindsay Chrysler Dodge Jeep Ram

I am writing this complaint regarding a service appointment I had with Lindsay Dodge Jeep Ram on March 23, 2022, at 3:30pm located at 8100 Centreville Rd. Manassas, VA. 20111. The following entai appointment I had with Lindsay Dodge Jeep Ram on March 23, 2022, at 3:30pm located at 8100 Centreville Rd. Manassas, VA. 20111. The following entails the details of what occurred during the service appointment visit. I brought my car in for an oil change and a state inspection. When the car was ready and brought into the enclosed waiting area it was 25 minutes before a service advisor approached me with my final invoice. During these 25 minutes I observed several service advisors chatting amongst themselves doing nothing of relevance. I asked my service advisor Magdalena assigned to me does it normally take 25 minutes to process an invoice and I was told each advisor manages their assigned customer. Why have a customer wait up to 25 minutes for the service advisor assigned to them when another service advisor could have assisted and expedited the customers wait time. This needs to be looked at by management. While reviewing the invoice I asked Magdalena what type of oil was put into the car. Was it synthetic or conventional and she was unable to answer the question? I then asked her how much the total price of the oil change was and again she was unable to answer that. I looked at the invoice and determined from the price of the oil change completed that it had to be synthetic. I then asked her does the customer have a choice as to what type of oil is used for their car and got no response. Another service advisor named Jonathan Jacobs rudely interjected and stated that I should had told them what type of oil I had wanted. While walking back to his service desk Jonathan then yelled to me from across the room and stated if I have another question to come asked him at his desk. At this point, I ignored this employee and viewed this as confrontational behavior coming from him and asked to speak with a service manager on duty. More specifically, I found Jonathan Jacobs behavior very insulting and the atmosphere unaccommodating. Jonathan Jacobs demeanor and the tone used was very unprofessional for which a customer should not have to experience. Jonathan Jacobs was very unpleasant and displayed a complete lack of customer service etiquette needed for public service. I asked to speak with the service manager on duty whose name was Michael. I summarized to Michael my concern regarding the type of oil used along with the price along with the outburst from Jonathan. Unfortunately, Michael was not much of assistance at all. He immediately was defensive and accusatory. Specifically, Michael lacked fundamental managerial skills. Michael escalated this situation by becoming very accusatory and not at all listening to the customer. Michael insisted on talking over me and not wanting to listen to anything I had to say. I, the customer had to diffuse the situation. I explained to Michael can someone tell me what type of oil was put into my car. Finally, Michael stated he thinks it was synthetic, but did not provide a positive confirmation. I assume Lindsay Dodge Jeep Ram hires professionals who not only know their jobs but takes pride in collaborating with the consumer. In the future, I would expect a much-improved professional relationship with Dodge and its employees. More

Excelente atención y facilidad para adquirir tu vehículo, preguntar por Rafael !! Los usados están como nuevos preguntar por Rafael !! Los usados están como nuevos More

I purchased a 2019 Pacifica with Jeffrey Ludlow yesterday. He was great to work with. Very professional will recommend him in the future. yesterday. He was great to work with. Very professional will recommend him in the future. More

Recently took my car to Lindsay Dodge for maintenance. I was greeted promptly and professionally by April, who then explained to me what my vehicle was due for. She also kept me informed of the status thr I was greeted promptly and professionally by April, who then explained to me what my vehicle was due for. She also kept me informed of the status throughout the visit. It’s employees like her, that will keep me coming back to ensure my car is taken care of! Thank you April! More

Dominic Williams was very professional and courteous, as well as very personable. He helped us figure out what we could afford and fought for getting what we wanted. well as very personable. He helped us figure out what we could afford and fought for getting what we wanted. More

Working with Lindsay has always been great and easy. I've bought two trucks from Lindsay, one from Chevy, one from Ram. Both experiences were very simple, low pressure, and I walked away from both feel I've bought two trucks from Lindsay, one from Chevy, one from Ram. Both experiences were very simple, low pressure, and I walked away from both feeling like we'd come to a mutually beneficial deal. Most recently, I worked with Rafael at Lindsay Ram. From the jump, he had his stuff in order. After speaking just a few times, he had my needs in order and even had a truck ready for me to test drive when I got to the dealership after we'd agreed to meet. And, of course, the one he showed me ticked all the necessary boxes. 10/10 experience and would recommend to anyone. More

Grateful to April and Jonathan S for their professional, accurate, thorough, and, kind care. The job was done within reasonable time and some well. They offer a car wash too which was spectacular (it lo accurate, thorough, and, kind care. The job was done within reasonable time and some well. They offer a car wash too which was spectacular (it look less than 5 mins but the car came out more spotless than a LH ExtraSuper wash at a car wash. Thanks also to Reina who brought the car around. April, thank you for running a tight team! ! More

It was Great working with Aaron. Gave me a deal that other dealerships weren't giving. For the best deals, go to Lindsay and ask for AAron! You'll love it there! Gave me a deal that other dealerships weren't giving. For the best deals, go to Lindsay and ask for AAron! You'll love it there! More

Lindsay continues to provide excellent service. Jonathan is the representative I always deal with and he’s 10’s all the way around, and never disappoints. I’ve had a wonderful experience with this Jonathan is the representative I always deal with and he’s 10’s all the way around, and never disappoints. I’ve had a wonderful experience with this dealership. More

Had a great experience due to customer service provided by Omar. Looking forward to enjoy my new ride. by Omar. Looking forward to enjoy my new ride. More