I purchased a $52,000 Ford Explorer Sport from this dealer as well as two ford Focus' for my business. This is over $100,000.00 in purchases from this dealership in 3 years time.
For my Explorer I purchased the additional Interior Protection Plan (IPP) which cost in the neighborhood of $1,500.00.
I took my Explorer in as the airbag light was on and had a couple of other items on the list that I was hoping they could take care of while my truck was there. One being that one of the interior panels was coming unglued and was separating from the door. I was told that since my vehicle had over 36000 miles Ford Warranty would not cover and that the door panel was not a rip, tear or discoloration so the IPP did not cover it. I informed them that they will never see another penny from me ever again and to that they suggested that I call Ford Motor Company!!
Where was I? Was I not at a Ford Dealership? Could they not have contacted FoMoCo on my behalf? Apparently not. So I left knowing that Lindsey Ford will never see another penny from me ever, ever again.
I then proceeded to the store purchased some car interior adhesive cement and made the repair myself at a cost of $20 and 15 minutes of my time.
Shame on you Lindsey Ford for losing out on future business over such a minor repair. You are a foolish and shortsighted company.
I don't remember the person to whom I spoke with about the IPP, but he was very flippant and cared not in the least about any future business dealings with me.
The Service man (John) I dealt with by the way was very polite and said that his hands were tied, so I can only assume that his direction came from above.