Lindsay Lexus of Alexandria

Highly recommend this dealershp A stress free car buying experience, friendly and accommodating staff, excellent customer service. Highly recommend this dealership for a great car b A stress free car buying experience, friendly and accommodating staff, excellent customer service. Highly recommend this dealership for a great car buying experience and exceptional staff. More

NEVER go to this dealer for service. I brought my 2017 RC350 AWD in for service due to a humming coming from the engine when the gas peddle is pressed (19,000 miles) -- took it for a road I brought my 2017 RC350 AWD in for service due to a humming coming from the engine when the gas peddle is pressed (19,000 miles) -- took it for a road test with the shop foreman... during the road test we had basic car guy related conversations and i mentioned to him that it was lowered 1/2" the same day i bought it (a year and a half ago) and his immediate response was "i can feel the humming you're talking about but its going to be very hard to diagnose...i have a feeling we will have to call it into Lexus corporate for help". 1 day later... Lexus: "you'll have to pay $1,000 to restore your car to factory height before we can diagnose the problem any further". Me: "what have you done so far to attempt to diagnose the problem before suggesting i spend A THOUSAND DOLLARS on something that has no relation to the engine at all?" Lexus: "We put it up on the lift; we couldn't directly see any problem so we had to call Lexus corporate for help - their first question was if the car was lowered, and corporate said they are familiar with this exact problem in lowered RC's" (LIE). So i called Lexus corporate myself to see if they really did have a "known issue" - which they did not. I escalated it to a case manager who escalated it into dealer tech support (same line the dealers call) and tech support told him that the notes indicate that the FOREMAN is the one who suggested he raise the car before proceeding any further -- not them; they agreed with his suggestion since they only having so much over the phone. But wait -- Lindsey Lexus told me that *Lexus* is the one who made that suggestion...and that it was a known issue...and THATS why they couldn't diagnose the problem, resulting in xxxxing over a loyal Lexus customer (I've owned 5 brand new Lexus' in the last 6 years). Me (to Lindsey Lexus): "So you didn't bother to check if the tires were balanced...if the alignment was off...or if ANY of the rock bottom basic components were the source? Your first suggestion to me is give you $1,000??" Lexus: "Were sorry theres nothing else we can do unless it's put back to factory height". Meantime -- took the car to a different Lexus dealer...and what do you know...the front right tire was out of xxxxing balance - diagnosed it properly within 30 minutes. I would NEVER bring my car to Lindsay Lexus of Alexandria; in fact, i would never suggest to my worst enemy to bring their car to Lindsey Lexus of Alexandria. My service advisor was a complete xxxxxxx from the second i walked in the door; i requested to speak with the service director (even left him a voicemail) and got a call back from the service manager (Dennis) -- still could not escalate it above his head. My reviews won't end here. More

Our sales Representative was a delight to work with! I bought a RX-450h in early Aug. Our Sales Representative was Bob Fletcher and he was a delight to work with. He took all the haggling out and gave me I bought a RX-450h in early Aug. Our Sales Representative was Bob Fletcher and he was a delight to work with. He took all the haggling out and gave me a bottom line price that worked for me and for his Manager. There was none of the back and forth drama that one encounters in buying a car. he was up front and always was clear about what he could do and what he could not. It certainly made my car buying experience painless. Kudos to him for being transparent and realistic and staying late to close the deal on his birthday! The tech representative Alex was also very helpful and gave me a lot of pointers on the somewhat complicated Lexus Enform App. He took all the time I needed and was very patient with me as he walked me through all the bells and whistles in the App. Overall a very good experience. If there is slight con, it was that I felt the car was not cleaned properly for me to drive off. But a very minor observation that I overlooked, given the overall positive experience. More

Purchase of Certified Pre-owned 2015 RX 350 It was a very smooth experience. Dwayne was easy to work with and very helpful. People at the dealership were helpful knowledgeable and polite. I am h It was a very smooth experience. Dwayne was easy to work with and very helpful. People at the dealership were helpful knowledgeable and polite. I am happy with my experience. More

Blessings pouring in!! Dwayne was a true pleasure to work with! Today was bitter sweet for me, as I was trading in my car of 8 years. Dwayne promised to take car of me and Dwayne was a true pleasure to work with! Today was bitter sweet for me, as I was trading in my car of 8 years. Dwayne promised to take car of me and he did just that. I was very indecisive in my decisions in selecting a new vehicle, but he was very patient with me and made the process as seamless as possible. He addressed all my concerns and provided a solution to every obstacle I saw possible. He’s very knowledgeable and efficient in what he does. I’d like to thank him and Gamal for making sure I drove away a happy customer!! More

George Enkhtur Great dealership, very clean. 4th time buying a SUV. Professional sales and financial department. Explain everything you needed to know. Also Geor Great dealership, very clean. 4th time buying a SUV. Professional sales and financial department. Explain everything you needed to know. Also George Enkhtur was a very nice friendly to work with! I was trading in my car of 4 years old. George promised to take car of me and he did just that. I was very indecisive in my decisions in selecting a new vehicle, but he was very patient with me and made the process as seamless as possible. He addressed all my concerns and provided a solution to every obstacle I saw possible. He’s very knowledgeable and efficient in what he does. I’d like to his work. Same thanks Craig Novitsky he professional his work very helpful for me thanks again all! More

Outstanding The smoothest sales transaction I've experienced. Mesfin was friendly, honest, and informative. I experienced no sales pressure. Brian was friendly The smoothest sales transaction I've experienced. Mesfin was friendly, honest, and informative. I experienced no sales pressure. Brian was friendly, informative, and thorough, and again no sales pressure. I would recommend Lindsay to all. More

Just bought/leased 4th Lexus from Lindsay Lexus! My husband and I think Lindsay Lexus in Alexandria is the best dealer around! My Sales Rep, Athena, was fantastic! She was so professional, organize My husband and I think Lindsay Lexus in Alexandria is the best dealer around! My Sales Rep, Athena, was fantastic! She was so professional, organized and super helpful in getting my best deal. I will return again for our next Lexus and definitely seek out Athena. She was outstanding and I highly recommend her and the dealership! More

Tech Assistant Alex Judice Alex was very helpful in assisting me in setting up the phone, door locks and navigation system in my new Lexus. He was waiting for me when I arrived Alex was very helpful in assisting me in setting up the phone, door locks and navigation system in my new Lexus. He was waiting for me when I arrived and quickly answered all my questions. More

Linday Lexus: The place for exceptional service and sales! Always received OUTSTANDING service from Tammy Simone in the service department, and with Dwayne Butler in the sales department! Maintaining my 14 y Always received OUTSTANDING service from Tammy Simone in the service department, and with Dwayne Butler in the sales department! Maintaining my 14 year old Lexus with kid glove care and finding the perfect replacement Lexus with price and terms that could not be beat. Thank you, TAMMY and DWAYNE. More