Lindsay Lexus of Alexandria

Car replacement after accident After a traumatic accident I miraculously survived I gingerly broached the idea of replacing the car in the near future. I’d called, left a brief mes After a traumatic accident I miraculously survived I gingerly broached the idea of replacing the car in the near future. I’d called, left a brief message and a wonderful man called me telling me he’d answer all my questions re my options and how my lease would play in. I’m in sales and the last thing I needed was pressure to buy. This gentleman answered ALL my questions and concerns and helped me decide how to proceed. It was such a relief after all my trauma and he helped me find exactly what I wanted. I’m truly grateful and can’t recommend him and this dealership any higher. And ive been using their service dept for 20 yrs! More

Honesty!! What more can you ask for! Worked Carlo Genao and he was awesome. He cared about what I was looking for in a car and gave me results. Polite Customer Service. Worked Carlo Genao and he was awesome. He cared about what I was looking for in a car and gave me results. Polite Customer Service. More

Electronics instruction Alex was very helpful. He was thorough and simplified what seemed more complicated. Mesfin was also knowledgeable, straight forward, answered my Alex was very helpful. He was thorough and simplified what seemed more complicated. Mesfin was also knowledgeable, straight forward, answered my questions, and was and down to earth which I appreciated. More

Bought Lexus RX 350 at the end of July. Great experience My husband and I were happy with all staff helping us. Wealth of information, no pressure, great financing option (better than we were able to find My husband and I were happy with all staff helping us. Wealth of information, no pressure, great financing option (better than we were able to find ourselves), also a good deal on purchasing our old car. Would highly recommend! More

I don't, "Love it at Lindsay" I bought a used car at Lindsay Lexus of Alexandria almost a year ago and although most of the experience was very good, it was the end of the transact I bought a used car at Lindsay Lexus of Alexandria almost a year ago and although most of the experience was very good, it was the end of the transaction that turned into a nightmare. The Sales person seemed very professional, helpful and honest throughout the process and on the day I arrived to pick up the car, the vehicle had been taken to a nearby BMW dealership to have the license plate lights replaced. The Sales person had the car brought back because the wait at the BMW dealership was going to be several hours and I was told I could just take the car in at my convenience so there would be no delay in me completing the purchase of the car. Within 24 hours of closing the deal on the car, I had my car at a BMW dealership in Rockville (MD) for an inspection and to have the license plate lights replaced, which I was told by the Sales rep at Lindsay Lexus of Alexandria that the cost would be reimbursed. The license plate lights were replaced (about $100) but during the inspection, the BMW Service Center discovered that the headlight assembly on the passenger side of the car was completely melted - which was a safety issue and would also likely be a problem for obtaining my Maryland Safety inspection. BMW confirmed that someone had used an incorrect bulb in the headlight and as a result, the assembly had melted and would need to be replaced. I immediately raised this matter with the Sales person at Lindsay Lexus and the Finance Manager. The Sales person emailed me saying he was very sorry to hear about the problem and that Lindsay Lexus was not the type of business to take advantage of people and that they would make sure things would be taken care regarding the matter. This was all false since the Sales person would not respond to my subsequent inquiries and nobody from Lindsay Lexus did anything about reimbursing me for the $2,900 is cost for me to replace the right headlight assembly - even though this issue was never brought to my attention by the Lindsay Lexus of Alexandria staff (even when I purchased the extended warranty at the time I purchased the car). I'm not sure how the car was able to pass the Virginia Safety Inspection or why this matter was never noticed or mentioned when I was purchasing the car but the fact that the Sales rep refused to respond truly shows the lack of integrity. Since it had been almost a year since event happened without resolution, I had since chalked it up to a Lessoned Learned in dealing with a dishonest individual or company but then yesterday I received a pamphlet from the same Sales person at Lindsay Lexus stating, "Please let me know if I can be of any assistance with your automotive needs". Due to my experience, this is the reason for my review and the reason I don't, "Love it at Lindsay". More

Lindsay Lexus offers an enjoyable car buying experience I was genuinely impressed with my buying experience across the board at Lindsay Lexus. Terry Bailey was with me every step of the way - offering an ex I was genuinely impressed with my buying experience across the board at Lindsay Lexus. Terry Bailey was with me every step of the way - offering an excellent customer experience and very accommodating. Kirk Schwarz was extremely friendly and helpful for answering any questions that I had. Both definitely helped move the needle in my decision to buy a car here. It felt like all the other dealerships I went to were trying to sell me any car without really truly caring about what was best for my situation. Walking into Lindsay Lexus had a completely different feel. It really felt like they were trusted family friends who cared about what was best for my family and I. I will be recommending Lindsay Lexus to my friends and family based on how smooth the buying experience was. I will definitely consider buying a car from them in the future when I am in the market again. Terry and Kirk were both an absolute pleasure to buy my car from - I 100% recommend. More

Very Professional and Knowledgeable about the vehicle. Sid was an excellent salesman. Jimmy in financing was wonderful and very helpful. Mathias and Sid were extremely helpful in teaching us all of the ins Sid was an excellent salesman. Jimmy in financing was wonderful and very helpful. Mathias and Sid were extremely helpful in teaching us all of the ins and outs of the vehicles we purchased. I highly recommend this dealership and these individuals for your next car purchase! More

Couldn’t have been better So far, every aspect of my experience with Lindsey has been great. From picking out a carvand negotiating a price with Lou Brown, to taking delivery o So far, every aspect of my experience with Lindsey has been great. From picking out a carvand negotiating a price with Lou Brown, to taking delivery of the car with Bob Fletcher and finally going over the features of the car with Mathias More

True meaning of quality. I never thought a car buying experience could ever be quick, smooth, seamless , painless and enjoyable but that was what Douglas Thomas delivered. Hi I never thought a car buying experience could ever be quick, smooth, seamless , painless and enjoyable but that was what Douglas Thomas delivered. Hi sorry knowledge en professionalism was unparalleled. If you need a lexus, make your way to Lindsay Lexus of Alexandria. You would thank me and owe me a drink. More

Professionalism From Start to Finish This was our first experience purchasing from Lindsay Lexus, and it certainly won't be our last. Impeccable customer service from a team that understa This was our first experience purchasing from Lindsay Lexus, and it certainly won't be our last. Impeccable customer service from a team that understands their product and respects the customer. Thank you to Ace, Mark, Alex, and Brian for taking care of us and ensuring a uniquely pleasant and unforgettable experience. More