Lindsay Lexus of Alexandria

Amazing Staff and Customer Service! Thanks to Petie and Josh, I had the most comfortable and exciting experience with purchasing my dream car!!! I'm sure I asked them a MILLION questions Thanks to Petie and Josh, I had the most comfortable and exciting experience with purchasing my dream car!!! I'm sure I asked them a MILLION questions but they were super patient. Jessica really took the time to help me find the best route to take as far as financing my new ride. I really appreciated it. This was just a positive experience and I am super impressed with all of the help I received from them. I am in love with my new Lexus NX! Best purchase I have made hands down! More

Great experience with the particular employee I wanted to mention a positive experience we had at the Lindsay Lexus service center. One particular employee, Raisa Nicholson, went out of her way t I wanted to mention a positive experience we had at the Lindsay Lexus service center. One particular employee, Raisa Nicholson, went out of her way to help us diagnose and fix the GPS issue. She summoned extra help to diagnose the problem, arranged for quick, no extra charge repairs, and made sure the service team knew that the issue was caused by previous sloppy work on an unrelated part. I wish more employees were like Raisa. Keep up the good work! More

Thank you Todd! Thank you, Todd, for helping us achieve our Lexus dream! We are really enjoying our Lexus RX 350. Aida and I are really impressed with your salesman Thank you, Todd, for helping us achieve our Lexus dream! We are really enjoying our Lexus RX 350. Aida and I are really impressed with your salesmanship skills, customer service and first-hand knowledge of Lexus products. Thank you for such a pleasant and rewarding shopping experience. For any Lexus customers who might be reading this posting…Aida and I highly recommend Todd as your salesperson. A true professional. V/r Armell & Aida More

Wow, great service from Sales Department Tonight I’m still amazed at the super service I received from the managers in the Sales Department today. They immediately addressed my issues and of Tonight I’m still amazed at the super service I received from the managers in the Sales Department today. They immediately addressed my issues and offered remedies. I had been a bit unhappy since leasing a new SUV a month ago, but never expected the quick & courteous action I received today especially since I must, due to exhaustion, etc., bear a great amount of the responsibility for the misunderstanding and poor recollection which caused my unhappiness. I hesitated to complain, but glad that I did. I’m now just tickled I finally have the vehicle I’ve wanted for such a long, long time. How can I say enough about the sales staff at Lindsay. This is my third Lexus SUV and I’m looking forward to my next one. Thank you Josh, Ace, etc. More

Mr. Le to customer: "DON'T GO OUT THERE AND CHANGE MY STORY" THIS REVIEW IS FOR LINDSAY SERVICE OF ALEXANDRIA. I didn't know what I hit when I was driving straight. He looked at my tire and said I hit the cur THIS REVIEW IS FOR LINDSAY SERVICE OF ALEXANDRIA. I didn't know what I hit when I was driving straight. He looked at my tire and said I hit the curb pretty hard. Okay, I'm fine with it, 'cause what I really cared was how to fix the issue. He walked in and said I didn't have tire and wheel protection plan. I agreed. Then here comes the show! I just bought a car for couple months, and it broke my relationship with Lexus after meeting this gentleman. I asked if the wheel is fixable or not. He said he would not know UNTIL he changed the tire and examined if the wheel could still hold the pressure or not. MONEY LUSTING right there. I am NOT DUMB to let you guys do it and charge for $300 to find an answer to my question: "is the wheel fixable?" He gave me two quotes for if it is fixable and if it is not. I took a call and walked back in. I talked to the lady at the parts representative and told her Mr. Le couldn't decide whether it's fixable or not and would like to have an expert to decide by looking at the damaged wheel. The lady went back and talked to him and told me to come over. He said straight to my face: "You never asked me if the wheel was fixable or not! DON'T GO OUT THERE AND CHANGE MY STORY! I told you that we have to change the tires on, to see if the wheel can hold the tire pressure, then we can say if it's fixable or not." Mr. Le, I ASKED YOU IF IT'S FIXABLE OR NOT. It can be determined BY EXAMINING THE DAMAGE. I went home and still wondered why you said I changed your story. You clearly did not have the knowledge of service (SALES instead, maybe) by being unable to determine the state of my wheel UNTIL AFTER tire replacement. Pshhh! If I could make enough money to buy a car, I would not be that dumb to take your advice! Although other representatives are polite, I ended up walking out of the store and never wanted to get back thanks to Mr. Le. P/S: The price for a single ES 350 wheel for replacement is crazily overpriced. You can ask for yourself. But for me, nah! Such a rip-off. The assistant manager for parts walked out and lied: "We can't do anything with the price!" Same thing I heard when I dealt with the car dealer! Shame on you, Lindsay Service. More

Amazing customer service. The friendly customer service received from Sid, and then Jessica was fantastic. Sid kept me up to date thru the finance portion, was never pushy, and The friendly customer service received from Sid, and then Jessica was fantastic. Sid kept me up to date thru the finance portion, was never pushy, and truly lived up to every promise that he made. After 40 years in the Marine Corps that is a value that is important to me. Thanks Sid, I appreciate the friendship Jessica was fantastic as well during the admin/paperwork process. She made my wife and myself feel very comfortable as I was feeling buyers remorse. Very professional and charming lady. Thanks Jessica. I appreciate you sharing pictures of your little angel. That added a personal touch to the experience. More

What a great place! I bought my wife's RX from Lindsay with the help of Thai Tran. He knew exactly what we needed on the car a cut a great deal. My kids, new drivers, g I bought my wife's RX from Lindsay with the help of Thai Tran. He knew exactly what we needed on the car a cut a great deal. My kids, new drivers, got the old car for soccer practice etc... unfortunately, a distracted driver destroyed the back up vehicle, however my kids were unharmed. Thai sprang into action, and began canvassing for a safe used and affordable replacement. He located the ideal vehicle in days, had it serviced and in my driveway.... no fuss. No muss. And a great deal. We could not be more pleased. Thank you Thai and Lindsay. More

Top Tier Dealership Great place to buy a car. Very Professional, Easy to work with, they try to cater to your needs and wants, making sure that your vehicle is Perfect f Great place to buy a car. Very Professional, Easy to work with, they try to cater to your needs and wants, making sure that your vehicle is Perfect for you, Very Helpful, and CARING. If you need a vehicle, I recommend that you come here. Great Job Kevin Johnson 👍🏾👍🏾👍🏾 More

Kudos to Mario Mario Melgar helped us to get the exact new RX 350 that we wanted. Dealing with him has been a pleasure! Jess in finance was also very helpful Mario Melgar helped us to get the exact new RX 350 that we wanted. Dealing with him has been a pleasure! Jess in finance was also very helpful More

Happy Recurring Customer My last 3 car purchases were all with Lindsay Lexus. Always professional. Always curtious and always a pleasnat experience. Mario was my sales guy and My last 3 car purchases were all with Lindsay Lexus. Always professional. Always curtious and always a pleasnat experience. Mario was my sales guy and he is the man! I will recomend to all my freinds and co-workers. Big shout out to Juan who has been my service rep for 6+ years More