Lindsay Volkswagen of Dulles - Service Center

Purchased our Touareg from Stohlman VW and they are very busy and crowded most of the time with limited parking. Lindsay VW opened a few months after our purchase but I decided to take it to them for a sho busy and crowded most of the time with limited parking. Lindsay VW opened a few months after our purchase but I decided to take it to them for a shot at Service. I spoke to Ali in Service and he told me to bring it in and they's service it and do some warranty repairs at the same time. I was greeted as if I had purchased the car from them and had a loaner car sitting waiting for me. Ali continues to service the car and I always have updates and reports on parts that need to be ordered. When I pick the vehicle up it is clean and parked safely inside. Ali is the best Service Advisor I have dealt with after owning multiple Mercedes, Range Rovers & Audi's over the years I have dealt with every local dealer in the Metro area (VA & MD). Jerry Holloway will soon have my business for a new Touareg we are getting in Sept. Jerry has been a pleasure to deal with and even e-mails updates on our custom order. One thing that is very different about Lindsay is that they are enthusiastic about the product and many of the Sales and Service folks frequent forums such as VWVortex.com and contribute as well as helping others. No other dealer has ever spent so much time and effort building their business. Highly recommend the dealership and please ask for Ali in Service when you visit. Tell him you've read some nice things about him on-line and he'll likely smile and take good care of you. Keep up the great work Lindsay!! More

Pretty bad post-sale experience. From the minute I wrote the check to purchase a golf at Lindsay Volkswagen my experience has been pretty bad. First I was told they were going to replace the remote (key). I the check to purchase a golf at Lindsay Volkswagen my experience has been pretty bad. First I was told they were going to replace the remote (key). It's been 2 1/2 months, I am still waiting to hear a resolution. Lights have come up the dashboard, taken the car back to have them checked, been told the car is working just fine, they have no idea why it happened. The right front window went off track under the rain of the past days and I am told to bring the car at 9:00am, haven't heard back from them past 3:00pm and I am supposed to get the car back before end of day to go pick up my son at daycare. Pretty unreliable, forget loaners, they simply n't waht-ever problem the car they sell you has ... after you write the check. Of course! Won't buy a car there again. Customer support and service is fine as long as you don't need to interact with them. More

My VW developed a problem after I took it in for a routine servicing. The problem was a direct result of an adjustment Ali had recommended done when I took it in for servicing. When I took the car bac routine servicing. The problem was a direct result of an adjustment Ali had recommended done when I took it in for servicing. When I took the car back with the resulting problem, Ali said that was a problem with the model & was covered by warranty. Needless to say despite being assured the part would be available in 2 weeks when I first reported the problem, I had to go back to the dealership after I didn't hear from them in 3 weeks & nobody returned my calls. Ali finally calls me after 4 weeks and says I will have to wait another 3 weeks for the part!!! All this time, I'm asking for a loaner car because my car is defective & constant use is causing further deterioration, but David says VW isn't ready to pay for a loaner car!!! More

My son purchased a 2002 Certified Jetta November 19th with a factory warranty. The salesperson said that if we had any problems they would be taken care of. After a week the breaks had to be replaced. with a factory warranty. The salesperson said that if we had any problems they would be taken care of. After a week the breaks had to be replaced. Three weeks later he noticed a tire had cracks in it and called the dealership about it. The receptionist said the manager with was out but would call back. He never did. My son called again and left another message, still no call back. On Christmas Eve my son had a blow out on a major highway and could have been in a serious accident. When we finally reached the manager we were treated very unprofessionally, as if it were my son's fault. He said the cracks were due to going over potholes. My son had driven the car approximately 1,000 miles, on major highways. THe manager then said he would find some used tires from another Jetta, but he couldn't find any. He then said he would put on a new tire and would split the cost, which I never agreed to. He charged $200 to replace the tire, which we feel is inflated. I then asked him for the name of the Volkswagen Regional Manager and he said " I don't his name or number, you can find it on the Internet" and he walked away. The major problem is the unprofessional way we were treated after the car was purchased. It was a very unpleasant experience. I could not recommend this dealership to anyone buying a car. More