Link Ford and RV Rice Lake LLC

My service rep Carolyn is the best. She is super responsive and knows how to make her customers feel confident about service s Link provides. She is super responsive and knows how to make her customers feel confident about service s Link provides. More

I highly recommend Buck. He went above and beyond for us. He is extremely knowledgeable and never made you feel rushed. He is the best!!!! Guaranteed you won't be disappoi He went above and beyond for us. He is extremely knowledgeable and never made you feel rushed. He is the best!!!! Guaranteed you won't be disappointed. Thank you Link Ford! More

We made a deal online and over the phone with the sales team. My wife, daughter, and myself all made arrangements to our schedule to come in to purchase the Nissan on the date they wanted due the to sales team. My wife, daughter, and myself all made arrangements to our schedule to come in to purchase the Nissan on the date they wanted due the to sales team having a day off. In short, 2 hours before our appointment, they called...Sorry we sold the car on you, no need to come to the dealership. Nice. More

Al Trepanier did an EXCELLENT job getting us set up with a new F-150. He went above and beyond, answering my questions, and he even brought the truck to us for a test drive. He thoroughly explained the bel a new F-150. He went above and beyond, answering my questions, and he even brought the truck to us for a test drive. He thoroughly explained the bells and whistles in an easy to understand language. He gave recommendations without pressure and even set up my phone to the truck. With current incentives and trade, we got a great deal! He worked really hard to make it easy for us.👍🏻 More

Run far and fast Bought a used truck from them, didn't even get 10 miles and check engine light came on. I returned truck, and am now waiting on a refund. They can't u Bought a used truck from them, didn't even get 10 miles and check engine light came on. I returned truck, and am now waiting on a refund. They can't understand why I no longer want the truck. More

FordDude62 Went in looking for an Escape. The sales man was great. But sat down with Steve in finance. He was on his phone the whole time. Didn't seem to care to Went in looking for an Escape. The sales man was great. But sat down with Steve in finance. He was on his phone the whole time. Didn't seem to care to answer my questions. He was very disengaged. So, I went to Toycen and bought my new Escape. More

Worst Experience Ever Absolutely the worst experience Possible after having a rental car for 5 months link ford calls to tell me I the part is in for the airbag and the sch Absolutely the worst experience Possible after having a rental car for 5 months link ford calls to tell me I the part is in for the airbag and the scheduled me to bring my car in that following Monday! So far so good so i drive all the way to rice lake which is an hour away and the get my car in and after waiting in the waiting room for 45 min the service rep Christy comes in and informs me that the job that was supposed to only take an hour and a half is actually going to take 3 1/2 hours and due to my specific make and model and they could not get it done that day and I needed to reschedule and they then informed me that I still needed to return the rental that day even though they couldn’t get my vehiy in for another week due to the thanksgiving holiday. So your telling me you want me to drive a vehicle that could potentially kill any passenger riding in my vehicle if something were to happen and the. Airbag went off what if I hit a deer I’d say the odds of that are 50/50 especially that time of year. Christys answer to that was for me just not to have anyone ride in my passenger seat. So not only did this place make me lose a days work to get my vehicle in now there trying to get me to drive my Unsafe vehicle and just don’t allow anyone to sit passenger I reminded her that it was in fact Thanksgiving weekend and I had plans to take my family to Iowa to to be with our extended family for the holiday so not riding passenger was not an option, At last after threading to call for myself Christy said I could go ahead and keep the rental till the 28th of November. So it seemed like all was going to be taken care of. So the 28 th I Have to have my boyfriend take my car and the rental back to rice lake and he had to bring a friend along to drive one of the vehicles down there because I could Nit get the day off in time. So after he has dropped of my car and now has taken back the rental just like we were told I get a phone call from the service manager Telling me that once agin they would not be able to fix my airbag however this time thee reason was because my car was too dirty and he was not going to have his mechanics lay on a floor that was unclean! As if that wasn’t rude enough he then proceeded to tell me that once I had my car detailed I could then reschedule and I would not be getting any help from their dealership I was just going to have to drive my Recalled ford until the car was clean and they could fit me in and he proceeded to tell me that hopefully nothing happens and the airbag goes off cause I really shouldn’t be driving it! Well then why are you forcing me to??!!! I am absolutely dumbfounded by the total lack of professionalism courtesy and overall concern these people had for my time ( by the time I actually got my airbag fixed I missed 4 days of work total ) but more importantly my family’s safety and well-being luckily nothing happened but what if it had ? Typically when a car sits parked for 5 months cause it’s unsafe to drive it will be dirty they had no problem with the cleanliness of it the first time I brought it in and they realized it would take longer. The management working in service and repair have NO business working there at all much less holding the titles they do they have really set a poor example and this dealership is not a place I would want to represent my company it name that’s for sure!!! More

Takes Advantage of Senior Citizens DISGUSTING! Taking advantage of an elderly man by bullying him into a car he clearly cannot afford is just sickening! Steve – your business manager – DISGUSTING! Taking advantage of an elderly man by bullying him into a car he clearly cannot afford is just sickening! Steve – your business manager – has no business being in your business! That man is as crooked as your business is. Telling my uncle he doesn’t need to pay for insurance on a financed car just to make him think he can afford it! Swearing and cursing at my relatives charged with my uncle’s care – where does Link Ford find their employees? Why does Link Ford employ people like their business manager Steve? You say you are dedicated to your customers and your community – that is laughable – you only care about the money you are making off every person that walks in your door. You couldn’t care less about your customers – it’s all about how much money you are going to put in your pocket. Your business manager Steve was well aware that my uncle cannot afford a car – he is elderly and doesn’t think straight much anymore, but Steve was right there needling the last dime out a senior citizen’s pocket and telling him what a “great deal” he was giving him. Tell me Steve, is your “great deal” going put food on his table or pay for his heat and electricity? Is your “great deal” going to pay for car insurance – oh wait – you said he doesn’t need insurance! I doubt Steve or Link Ford for that matter will lose any sleep over this but my uncle sure will - he will be sleeping in the “great deal” you bullied him into because he won’t be able to pay for his home. Anyone contemplating buying a car from this dealership should run…..run as fast as you can - their “Solution Experts” are nothing more than xxxxx in a suit. They don’t care about you or your community. More