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Litchfield Ford
Litchfield, CT
238 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 238 reviews
September 22, 2017
truck purchase Even though the weight of paper has to equal the weight of the vehicle everything was explained completely. Russ Haas is quite knowledgeable regardin Even though the weight of paper has to equal the weight of the vehicle everything was explained completely. Russ Haas is quite knowledgeable regarding the vehicle and all the functions and had no problem explaining all the functions of the electronics to this dinosaur. Have dealt with this dealership for years and continue to return. More
by Bob Gawe
Employees Worked With
Russ Haas
September 11, 2017
Great experience and an amazing salesman Steve! Thanks Steve for making our truck buying experience wonderful and easy! I normally dislike car salesman (sorry)...but Steve was a pleasure.thanks agai Thanks Steve for making our truck buying experience wonderful and easy! I normally dislike car salesman (sorry)...but Steve was a pleasure.thanks again it was a pleasure doing business with you. More
by Eli
Employees Worked With
Steve Vardon
August 31, 2017
Worth the drive to Litchfield, from Western MA Drove down to Litchfield Ford to test drive a 2016 Ford Escape advertised online. Russ Haas at the dealership showed me the vehicle and accompanied me Drove down to Litchfield Ford to test drive a 2016 Ford Escape advertised online. Russ Haas at the dealership showed me the vehicle and accompanied me on the test drive. He was very helpful in showing me the various features of the Escape. Back at the showroom we were able to negotiated terms and a few hours later I was driving home in my Certified Pre Owned Escape. The whole process was painless and pressure free. More
by Mikeowhy
Employees Worked With
Russ Haas
August 24, 2017
Always nice to deal with Litchfield Ford. We are repeat customers and it is always nice to deal with the folks at Litchfield Ford. The sales people are knowledgeable and take the time to show We are repeat customers and it is always nice to deal with the folks at Litchfield Ford. The sales people are knowledgeable and take the time to show you all the features of your new vehicle. The service people are kind and informative. I truly enjoy dealing with this dealership. Thank you. More
by 18 Raptor
Employees Worked With
Steve Vardon
August 22, 2017
Had a great experience buy from litchfeild ford Very happy with my purchase, salesman was very nice and helpful, didn't rush anything explained everything so it was easy to understand. Was very frie Very happy with my purchase, salesman was very nice and helpful, didn't rush anything explained everything so it was easy to understand. Was very friendly and proffetional. would defiantly buy another vehicle from there in the future More
by Ben123
Employees Worked With
Russ Haas
August 10, 2017
Very Good Everyone we dealt with was very helpful and knowledgeable. The process was smooth and quick. I was disappointed the manual for the car was not with Everyone we dealt with was very helpful and knowledgeable. The process was smooth and quick. I was disappointed the manual for the car was not with the car, but I was assured they would be able to provide one . More
by Linda Meeker
Employees Worked With
Audrey Garrison, Russ Haas
July 29, 2017
Great experience I went to litchfield ford to purchase a used car because I was sure I could not afford new. Jeff Conboy not only got me into a new car but it was thou I went to litchfield ford to purchase a used car because I was sure I could not afford new. Jeff Conboy not only got me into a new car but it was thousands less than I had anticipated . Brian Dubosar gave me a great trade plus extra bonus incentives, I worked with Jeff T on the financing and warranties and he was very informative and efficient . The process was exceptional as I was unable to do much of it in person. They handled the entire process via email and phone and all I had to do was pick up my new car. I would definitely recommend this dealership and especially Jeff Conboy it was the easiest and most pleasant car purchase I have ever made More
by Barb
Employees Worked With
Brian DuBosar, Jeff Conboy, Jeff Tucker
July 18, 2017
Stressless I found a van that I was interested in on line and called the dealership. A human, Tom, answered the phone. In 11 seconds I found him to be forthrig I found a van that I was interested in on line and called the dealership. A human, Tom, answered the phone. In 11 seconds I found him to be forthright and honest. In 2 minutes we had a deal. He then connected me with one of his salesmen, Russ, who took my deposit over the phone. Three days later Russ delivered the van just as he had promissed. Great experience !! More
by DANIEL STASIO
Employees Worked With
Russ Haas
July 14, 2017
It was a great van buying experience ! I met with Russ Haas and from the very beginning he was honest and upfront. He answered all of my many questions. He never pressured me to buy anythin I met with Russ Haas and from the very beginning he was honest and upfront. He answered all of my many questions. He never pressured me to buy anything. The whole experience was great. I will always check the inventory at Litchfield Ford from now on whenever I need a used vehicle or new Ford. In Finance I dealt with Jeff Tucker, again there was no pressure at all to buy ad ons that so many other dealers push for. Just straight forward, great service. I have purchased many vehicles over the years and this was by far the best experience I have had at a dealership. More
by Sebm
Employees Worked With
Russ Haas, Jeff Tucker
July 10, 2017
Certified Ford Escape Purchase I would NOT recommend dealing with this establishment. I purchased a CPO 2014 Ford Escape from them in August of 2016. The vehicle was NOT inspected p I would NOT recommend dealing with this establishment. I purchased a CPO 2014 Ford Escape from them in August of 2016. The vehicle was NOT inspected properly before I took delivery and I began verbalizing my concerns with both my salesmen, as well as the general sales manager. One of my biggest concerns was that the braking system appeared to be dangerous and the rotors had extreme rust, uneven wear and tear and the vehicle did not brake smoothly (vibrated when hitting the brake pad). It was confirmed by a private mechanic that the rotors were warped and needed to be replaced. When I called about these concerns, I was told the vehicle is "fine", but they would need to see it to inspect further.... Fair enough, so I agreed to make arrangements to have the vehicle brought all the way back to Litchfield ford (I live about 1.5hours away), and my expectations were made VERY clear both to my sales man (Steve) as well as the Sales manager Roman via telephone contact as well as email. Once the service department inspected the vehicle, I was told that the brake pads and rotors were "fine" and I was assured I was safe, however they agreed to resurface the rotors. When I learned this, I was upset and then requested to speak with the service manager Phil, who was rude and dismissive of me and ONLY agreed to put new brake pads after I had to insist they do at least that. I received the vehicle back I believe two days later, and sure enough the rotors look just as bad as they did before it went in, and the car still pulsated when I braked. Again I discussed this with Roman, who assured me that just because my car is doing that, I am still safe. He assured me. Fast forward to May 2017, when I reached out to Roman again to inquire about this issue, and verbalize my concerns that the pulsating is getting worse, and I get unsafe in my not even 3 year old vehicle. I again was told I was safe, and it most likely needed to have the rotors replaced!!!!!!! You have got to be KIDDING me I said... The same rotors that just 7 months ago you told me were fixed correctly and I was safe in?????? I was told by Roman that the repairs probably won't "cost as much as you think", and informed about the rebate is is being offered if you open up a credit card through ford 😡! Well fast forward two two days ago when i contactd ford corporate to report my concerns. I was directed by ford corporate to have my car looked at by a certified ford dealership, or they won't be able to do much, so I did... the next day..... it wasn't long before I received a call from the service department at a loca ford dealership, and told that the mechanic said "this is the worst pulsation that I have ever seen in my 15years of doing this", and confirmed that was absolutely NOT Safe. Litchfield ford not only treated me like a unaware consumer, took my $24k and jeopardized my safety all while assuring me I was safe. I would absolutely NOT recommend this establishment, they do NOT care about customer safety or satisfaction and The only thing they stand by is the BS they tell you and not the actual facts. I attempted to resolve this issue, however they are refusing to do the right thing and own up to their mistake and do the right thing! I will continue to pursue this, and escalate my reports to appropriate state authorities until they step up, admit they messed up and refund me for the 1k I just spent on fixing the botched brake job they they should of did in September! More
by Escapegirl2016
Employees Worked With
Roman Radzins, Steve Vardon, Service Department, Jeff Tucker
