I feel I was treated very unfair and I "now" believe Litchfield Ford does not have the customer's best interest at heart. The Van that was delivered could only hold 2 and 1/2 pallets. I ordered a Van capable of carrying 3 pallets. Very important to me. I am a freight expeditor. When the problem came to my attention; I talked to Mr. Hill, one of the owners. I told him even though the wrong Van was delivered from the factory, I wanted to try to work things out and still be friends. I thought Mr. Hill was agreeing with me. But then I made the mistake of driving the Van off the lot. From that time on, things seem to change. Instead of me seeing Mr. Hill trying to work things out I hear the truth. I called Mr. Hill 3 weeks later. Mr. Hill proceeds to tell me what I financially need to do to get a 3 palette Van. Didn't sound to me like he was trying to work things out.
Jeff Smith, my salesman told me I had to order a Van with dual wheels. Not true. In my opinion Jeff Smith is either very dishonest or ignorant of facts. In my opinion Litchfied Ford is very untrustworthy.