Litchfield Ford

Certified Pre-Owned Purchase What a great experience. I wanted to trade in my Chrysler 300 for a Ford Fusion Hybrid. After doing general research, it appeared that I would need t What a great experience. I wanted to trade in my Chrysler 300 for a Ford Fusion Hybrid. After doing general research, it appeared that I would need to wait another year before I could make the numbers work out financially. While I was on a .com car buying site, I saw 2 - 2015 Ford Fusion Hybrids for sale at Litchfield Ford for approximately $3,000 under book. They also advertised that they gave the most on trade-in's. I sent an email to the "Contact Us" site and got an immediate response from Abby Conroy that the car was still available. The dealership is about 1:20 mins from my house and I really didn't want to waste a whole day driving up there for a deal that had to be too good to be true. After a few more emails with Abby, I decided to take the day off and make the drive. All the way up there I was saying to myself that there is no way this can work, they will not give me what I need for my car.......My salesman was Dan LoRusso, who was very knowledgeable about the vehicle and a pleasure to deal with and not your typical pushy used car salesman. After test driving both vehicles, Brian DuBosar the Sales Manager gave me the offer for my car which was at the high end of what I had expected. A couple of hours later, I drove off with my new Fusion. I had a chance to speak to most of the employees at the dealership while waiting for the paperwork to be completed and I have to say it was one of the most pleasurable buying experiences I have had. All the team are very knowledgeable and extremely personable. My only recommendation to the Hill brothers would be that since the finance guy Jeff is stuck in his office most of the day finalizing the deals, give him an office with windows to outside. There are a couple of nice corner spots for him out with the salespeople. We finance people always get stuck on the interior.....lol. Thank you for the awesome experience!!!!! More

2012 Ford Escape sales and service Service department scheduled my appointment in a professional and timely manner. Delivered vehicle when they said it would be ready. I would recommen Service department scheduled my appointment in a professional and timely manner. Delivered vehicle when they said it would be ready. I would recommend this dealership to others, More

Simple New Car Buy Having it been my first car buying experience, it was the simplest, most seamless process anyone would wish for when looking for a vehicle. Dan was a Having it been my first car buying experience, it was the simplest, most seamless process anyone would wish for when looking for a vehicle. Dan was a personable Ford representative that provided excellent information and fun along the way. I am more than pleased to have bought my long sought after make of vehicle and I have to thank Litchfield Ford and their awesome representative for all their help. More

Very enjoyable I was very pleased with the treatment I received from Dan LoRusso. He was very courteous and helpful and he went above and beyond to assist me and ans I was very pleased with the treatment I received from Dan LoRusso. He was very courteous and helpful and he went above and beyond to assist me and answer all my questions throughout the process. More

Service The the service was very good. The service DEPT mentioned personal were very nice.The pice however was very high over eight hundred twenty five dollar The the service was very good. The service DEPT mentioned personal were very nice.The pice however was very high over eight hundred twenty five dollars More

Knowledgeable in all phases of the truck purchase. All questions and concerns were addressed. Very helpful(and patient) while I decided what I really wanted in my next truck. From selection of the ve All questions and concerns were addressed. Very helpful(and patient) while I decided what I really wanted in my next truck. From selection of the vehicle to financing options, everyone did a great job. More

Helpful, professional, straightforward, not pushy In my search for a Certified used Ford Flex, my first contact with Litchfield Ford was an email from their internet manager Abby Conroy, in response t In my search for a Certified used Ford Flex, my first contact with Litchfield Ford was an email from their internet manager Abby Conroy, in response to my inquiry through AutoTrader.com. Through an exchange of several emails, Abby helped me to navigate the maze of option packages, in order to help define what I was looking for, which helped greatly in my search. She then proceeded to search for a Flex matching my criteria, and notified me when she had two on the lot to choose from that she thought I would like to see, so I made an appointment to see them. Once at the dealership, she connected me with salesman Russ Haas, who was very knowledgeable of the Flex's features. He was especially helpful with helping me understand the electronics & the touch screen, which I felt intimidated by. Once I decided to purchase the car, Russ, along with business manager Jeff Campbell, took care of coordinating all of the paperwork involving financing, my trade-in vehicle, DMV registration transfer, and dealt with my insurance agent to remove my old car from the policy & add the new one. There is no getting around the fact that cars are very expensive. But having shopped at other dealerships, I found that my certified used car at Litchfield Ford was priced realistically, without the game playing & number shuffling that is common at other dealerships. The whole process was straightforward. It was a pleasure dealing with this group of professionals. Andrew More

Very happy! Excellent service! Went in for a test drive and an hour later left with a Ford Escape! Very friendly and efficient! Would most definitely recommend to Excellent service! Went in for a test drive and an hour later left with a Ford Escape! Very friendly and efficient! Would most definitely recommend to anyone looking for a new vehicle. More

My Experience at Lichfield Ford Well to start with I have never been a fan of Dealerships. I have had a few bad experiences and as my vehicle's aged I always dreaded having to visit Well to start with I have never been a fan of Dealerships. I have had a few bad experiences and as my vehicle's aged I always dreaded having to visit yet another auto dealer. I always felt I was going to get ripped off some how. My experience at Litchfield Ford was awesome. I didn't have to haggle for the best price and felt very comfortable through the whole transaction. Their staff members were very friendly and helpful. I left knowing I got the best deal. I would like to thank Dan LoRusso and Jeff Campbell. I will be recommending Litchfield Ford to my friends and look forward to doing business with them again. Thank You Scott Taber More

Fast ,friendly service Easy to make an appointment with the time convenient to me . Quick service while I waited. Friendly service , with no pressure of service needed in th Easy to make an appointment with the time convenient to me . Quick service while I waited. Friendly service , with no pressure of service needed in the future. More