Litchfield Ford

Helpful, professional, straightforward, not pushy In my search for a Certified used Ford Flex, my first contact with Litchfield Ford was an email from their internet manager Abby Conroy, in response t In my search for a Certified used Ford Flex, my first contact with Litchfield Ford was an email from their internet manager Abby Conroy, in response to my inquiry through AutoTrader.com. Through an exchange of several emails, Abby helped me to navigate the maze of option packages, in order to help define what I was looking for, which helped greatly in my search. She then proceeded to search for a Flex matching my criteria, and notified me when she had two on the lot to choose from that she thought I would like to see, so I made an appointment to see them. Once at the dealership, she connected me with salesman Russ Haas, who was very knowledgeable of the Flex's features. He was especially helpful with helping me understand the electronics & the touch screen, which I felt intimidated by. Once I decided to purchase the car, Russ, along with business manager Jeff Campbell, took care of coordinating all of the paperwork involving financing, my trade-in vehicle, DMV registration transfer, and dealt with my insurance agent to remove my old car from the policy & add the new one. There is no getting around the fact that cars are very expensive. But having shopped at other dealerships, I found that my certified used car at Litchfield Ford was priced realistically, without the game playing & number shuffling that is common at other dealerships. The whole process was straightforward. It was a pleasure dealing with this group of professionals. Andrew More

Very happy! Excellent service! Went in for a test drive and an hour later left with a Ford Escape! Very friendly and efficient! Would most definitely recommend to Excellent service! Went in for a test drive and an hour later left with a Ford Escape! Very friendly and efficient! Would most definitely recommend to anyone looking for a new vehicle. More

My Experience at Lichfield Ford Well to start with I have never been a fan of Dealerships. I have had a few bad experiences and as my vehicle's aged I always dreaded having to visit Well to start with I have never been a fan of Dealerships. I have had a few bad experiences and as my vehicle's aged I always dreaded having to visit yet another auto dealer. I always felt I was going to get ripped off some how. My experience at Litchfield Ford was awesome. I didn't have to haggle for the best price and felt very comfortable through the whole transaction. Their staff members were very friendly and helpful. I left knowing I got the best deal. I would like to thank Dan LoRusso and Jeff Campbell. I will be recommending Litchfield Ford to my friends and look forward to doing business with them again. Thank You Scott Taber More

Fast ,friendly service Easy to make an appointment with the time convenient to me . Quick service while I waited. Friendly service , with no pressure of service needed in th Easy to make an appointment with the time convenient to me . Quick service while I waited. Friendly service , with no pressure of service needed in the future. More

Excellent customer service I always bring my car here for service since I purchased it there. Everyone is so friendly and they always take my car in on time. That makes it eas I always bring my car here for service since I purchased it there. Everyone is so friendly and they always take my car in on time. That makes it easy for me. More

Awesome experience From start to finish Jeff Conboy at Litchfield Ford made the purchase of my new F-250 truck an awesome experience. He helped me find exactly what I From start to finish Jeff Conboy at Litchfield Ford made the purchase of my new F-250 truck an awesome experience. He helped me find exactly what I wanted and never rushed me to make a decision. He is very knowledgeable and answered all my questions. I would highly recommend Jeff Conboy to anyone interested in a new or used vehicle. More

Shift lever replacement. The shift lever in my 2011 Edge needed to be replaced because I kept getting a message to shift into park when vehicle was already in park. The staff The shift lever in my 2011 Edge needed to be replaced because I kept getting a message to shift into park when vehicle was already in park. The staff at Litchfield Ford are always helpful and friendly. I need to have a loaner vehicle and that is never a problem. I drive about 20 miles to get my car serviced there, but I trust them and am always happy with the repairs. More

The Service Department Girls are Amazing!! Even though I drive a Jeep, I bring my vehicle to Litchfield Ford instead of the Jeep dealer because I love the girls that work in the Service Departm Even though I drive a Jeep, I bring my vehicle to Litchfield Ford instead of the Jeep dealer because I love the girls that work in the Service Department. They always go above and beyond to help me figure out what I need. The girls are so nice and so helpful, I'm happy to trust them with my Jeep. More

Best car buying experience ever!! Dan LoRusso was helpful, informative, friendly and NON pushy! We told him our target price and ideal payments and he went directly down that path and Dan LoRusso was helpful, informative, friendly and NON pushy! We told him our target price and ideal payments and he went directly down that path and met our needs. Not once did he pressure us to try and up sell. He listened to our wishes and respected them. He was friendly, funny and a pleasure to work with. Jeff Campbell handled our loan and was also a joy to deal with. Very personable people and an unusually happy and pleasant atmosphere. I highly recommend this dealership to everyone. They took all of the pain away from the car buying experience. My old car needed a jump when we left and before I could ask them for help, Dan came out and jumped it for me with a smile. Steve brought me water when I asked my husband for some. Just very attentive people. They pay attention to small details and that is rare these days. I would go back for our next car without a second thought. More

Excellent Service Dept. The service department is wonderful. They are professional, competent, and courteous. They are very quick and helpful. I would recommend them to an The service department is wonderful. They are professional, competent, and courteous. They are very quick and helpful. I would recommend them to anyone who needs service. More